Beversbrook Medical Centre - Ratings and reviews
Reviews
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Review titled Great service from the Nurse Practitioner
Rated 4 stars out of 5
by Catherine - Posted on 02 May 2024
Very thorough friendly and reassuring appointment with the ANP. She was able to conduct a full examination and prescribe. She also chased up another issue for me.
Visited May 2024
Review titled Beversbrook Medical Centre
Replied on 09 May 2024
Dear Catherine, Thank you for your positive review! We are pleased to hear we could assist you during your appointment and that we addressed your concerns to provide the care you needed. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt service
Rated 4 stars out of 5
by Ben - Posted on 09 May 2024
Was given a next day appointment after sending a message. The doctor listened and worked in partnership with me to create a treatment plan
Visited May 2024
Review titled Beversbrook Medical Centre
Replied on 09 May 2024
Dear Ben, Thank you for your review ! We are pleased to hear that you found our service responsive and collaborative. Our goal is always to work closely with our patients. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled An improving practice
Rated 3 stars out of 5
by A. Hyde - Posted on 03 May 2024
After several phone calls I was pleasantly surprised to be offered a same day face to face appointment with a GP for a worrying problem. The treatment I received was excellent and efficient. I do hope the practice continues to offer more face to face appointments. The people I spoke to at reception were friendly and helpful but I think it is important to be able to speak to someone able to make medical judgements as to urgency of need as I was eventually able to do after my third call. On this occasion I was extremely satisfied with my treatment and feel more confident about the future with this practice.
Visited May 2024
Review titled Beversbrook Medical Centre
Replied on 09 May 2024
Dear A Hyde, Thank you for sharing your experience with us! We are pleased to hear that you were able to receive prompt and excellent care during your face-to-face appointment with our GP. We will continue to strive for an efficient and patient-centered service and appreciate your confidence in our practice. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Andre - Posted on 05 May 2024
I visited the practice asking for an appointment with a Doctor for a mole in my face the reception took note and said we will contact you after few hours I received a text message for the next day with the right Doctor and thenreceived a tel call to confirm that I can attend
Visited May 2024
Review titled Beversbrook Medical Centre
Replied on 09 May 2024
Dear Andre, Thank you for sharing your experience with us! We are pleased to hear that our team was prompt in scheduling your appointment and ensuring you saw the right doctor. Your feedback is appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Helpful and considerate
Rated 4 stars out of 5
by Louise - Posted on 02 May 2024
The doctor was polite and reassuring. He calmed some fears created at previous visits. He explained the medication and why it was important as well as giving clear instructions for the future.
Visited May 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Louise, Thank you for your review, we really appreciate your feedback! We are glad to have eased your concerns and provided clear guidance. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Dr
Rated 3 stars out of 5
by Gemma - Posted on 12 April 2024
The doctor I saw yesterday was very helpful, gave me the time of the day and made me feel heard.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 15 April 2024
Dear Gemma, We are pleased to hear about your positive experience with our doctor! Providing attentive and compassionate care is a priority for us. Thank you for sharing your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Long wait
Rated 2 stars out of 5
by Anna - Posted on 01 May 2024
The nurse was amazing just such a shame that we had to wait 50 mins over our apt time!!! Trying to get an apt is a nightmare and you can never get through on the phones!! This practice needs to stop taking new patients and focus on the ones it already has that it can’t accommodate!! When you do manage to see someone I have never had a bad experience the staff are just over stretched!!
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Anna, Thank you for sharing your experience, and we apologise for the extended wait time and difficulty in scheduling appointments. Your feedback is valuable, and we are working to improve our services to better accommodate all patients. We appreciate your understanding and patience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic care, once again.
Rated 5 stars out of 5
by zotheflow - Posted on 09 April 2024
The doctor I saw is always very kind, explains things clearly, and he listens. He also doesn’t make you feel rushed (although I still left having forgotten to ask about something which I know is a common problem!). The team behind the scenes have been extremely helpful, too, and I can’t thank them enough. Every time I hear other people’s bad experiences with their surgery, I think how lucky I am. Thank you, Patford House, for looking after me so well.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 15 April 2024
Dear Patient, We are pleased to hear about your positive experience with us. Providing compassionate care and ensuring clear communication are a top priority for us and it is good to know that you felt heard and supported during your visit. We appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Adrian - Posted on 25 April 2024
I was seen on time, the GP was friendly, thorough, listening and reassuring. Great service and referred to a specialist.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 02 May 2024
Dear Adrian, Thank you for your review! We are pleased to hear that you had a positive experience with us. We are pleased that you felt well taken care of. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
As usual, service brilliant. Doctor took time with me and gave good advice in regards to the issues my appointment was for.
Visited April 2024
Review titled Beversbrook Medical Centre
Replied on 18 April 2024
Dear Patient, We are pleased to hear that you had another positive experience with us! Thank you for your kind words about our service and the care provided by our doctor. Best Regards, Julie Taylor - Operations Manager