Oaks Healthcare - Ratings and reviews
Reviews
-
Review titled Non existent care
Rated 1 star out of 5
by John Turnbull - Posted on 05 April 2024
I phoned at about 8.30 this morning. The initial message says that the surgery had "reached capacity". I continued to hold and eventually spoke to a receptionist. She asked my symptoms which basically was persistent back pain. She explained that due to a combination of sickness and holiday they have no medical staff available., and I should go to a treatment centre or contact 111. I was shocked by such a pathetic response. I was concerned that the back pain could be something more serious such as a heart issue but still nothing could be done. The receptionist was clearly embarrassed by the situation . Obviously sickness is an issue in any organisation but holidays should be planned for. I have been with this surgery for 35 years and I am appalled by the deterioration in the service over the past few years. If this was an isolated incident it could be excused but it now seems every contact with Oaks Surgery results in nothing being available. It's bad enough having to make do with telephone appointments instead of face to face. It now seems even telephone appointments are unavailable.
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
spoke to reception. Investigation report is now back, and GP may look at it today, or tomorrow. (But my GP not back in for 3 days). No sensitivity of how patient is , and has been suffering, and continues to suffer. Need report looked at as matter of urgency - so can decide correct course of treatment. Need someone to take ownership. A case of reception trying to fob clients off. Not their fault, as I assume they are only doing as trained;
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
rang at 8-00............ phone busy for 20 minutes............ then join queue......... hold in queue for abiut 20 more minutes. Poor process................. but the same each time
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
I phoned up today to get my 4 year old an appointment as she has recently developed eczema, I have tried over the counter creams and nothing is working so phoned my Dr's waited on there stupidly long waiting list for 25 min for the receptionist to tell me they have no appointments and I should go to a walk in clinic I went on to tell her how far away the walk in clinic is away from us so she told me to contact 111 or to go to a pharmacist who will only tell me to contact my Dr's coz I've tried all the over counter medicines I can give a 4 year old, I think it'd disgusting how how things are done now my child is 4 years old and never met her Dr because every time I phone up to get her an appointment if something is wrong they refus to see her and refer us to a walk in clinic or to 111
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Diabetes check
Rated 5 stars out of 5
by Lee Tice - Posted on 08 April 2024
I had my diabetes review today with Michelle who I found to be extremely helpful and very knowledgeable she was able reassure me of the concerns I had and suggest things I could to manage my diabetes , a lovely lady and a credit to the surgery . Thank you Michelle
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Awful practice
Rated 1 star out of 5
by Mr Perkins - Posted on 10 April 2024
Yesterday I dropped off a form to the front desk which needs to be completed to enable me to access treatment. The form is very simple and would take no more than a few minutes to complete, however I called this afternoon to check progress to be informed that it can take up to 28 days! Effectively, this means that I can't be treated and so will have to suffer whilst I wait. Whilst I understand that things don't get done immediately and there are processes to follow, it seems utterly ridiculous to have to wait a month for a simple 5 minute job to be done. The system simply doesn't work and this isn't the first time we (my wife and two children) have struggled to get treatment at Oaks. We all work and having to call between 8 and 10am is impossible for my wife who is a teacher and difficult for me as I start work at 7.30am. I was informed that this system has recently changed so that is possible to call any time, but once capacity for that given day has been exceeded then you'll have to call back again the next day. It's not possible to book an appointment outside of the day you are calling. We rarely visit the doctor and since it changed from Queenwood Surgery to Oaks it's become a real nightmare.
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Absolutely dreadful
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
Absolutely dreadful. Staff have no idea how to handle calls, they’re rude, love to interrupt and don’t have the correct knowledge to point you in the right direction. After having an eye problem, (pressure headaches, swelling and watering under my eye) I decided it was time to get it treated. After visiting a quite frankly useless pharmacist I decided to call my GP, of course no appointments available so I was offered the option of a call back from the nurse practitioner. Excellent, my eye will be sorted! Well, it wasn’t… The nurse practitioner recommended 3 options, A: Call QA eye department, B: call QA urgent eye department, C: visit a local urgent treatment centre( st Mary’s or Petersfield). Option A: no answer after multiple phone calls Option B: They won’t see me as it’s not an emergency - I dont have something lodged in my eye/my eye hasn’t fallen out. They recommend I’m seen by my GP Option C: I visit petersfield but with a 4.5hour wait and being recommended by staff to contact my GP or to come back at 8am the next day I took myself home. The next day I called the gp surgery and the phone was answered by a miserable receptionist, I explained the situation and they again recommended I visit the urgent treatment centre. So today I tried the other hospital. After a quick triage I was hopeful this wouldn’t take long, 3.5hours later I was seen. After seeing the nurse practitioner she explained there was nothing she could do and questioned why on earth my GP had sent me to the urgent treatment centre. The nurse practitioner then contacted Oaks (lack of) Healthcare, demanded i was seen by a gp and sent over my notes. Super helpful. After a weekend wait I call back on Monday morning, as soon as the clock strikes 8. Number 16 in the queue… great start… The phone is answered by a miserable receptionist grumbling the words ‘Date of birth’. I explain the situation and after multiple interruptions from the receptionist and having to tell her to ‘let me finish my sentence’ I eventually give her a brief run down of the problem. She searched through her emails and said she couldn’t find my notes - hilarious actually as I had a bet they’d lose these… quite hard in the digital era to lose anything yet the GP surgery can still do it. Good old NHS. Anyway, After this kerfuffle ended I have eventually been given a call back today by a clinician, what this means I’m still not quite sure but we’ll find out today and probably be told to ‘contact my GP’ again. To add insult to injury when I asked for a patient review for today I was miss directed to the incorrect website.. Anyway, below is a round up of my experience.. Reception staff seem clueless, nurse practitioner call back doesnt work, why can’t anyone just see a GP anymore? Experience 0/10 Staff friendliness 1/10 Organisational skills (losing notes) 0/10 Staff knowledge 0/10 Fuel wasted (wasted hospital visits) 10/10 Awful service, staff need training and my eye still needs to be sorted.
Visited March 2024
Oaks Healthcare has not yet replied.
-
Review titled Awful and is getting worse
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
My family and I have been with this surgery for many years. Since Covid it’s really gone downhill and impossible to get past the receptionist unless an absolute emergency. No routine appointments allowed and always advised to call up at 8am (even if you require a routine appointment) however the lines are so full you can’t even get through to the automated service. I did attend the surgery in person to book an appointment and advised they can only be booked over the phone. If you were to actually see a DR treatment is good however it’s impossible to get past reception and always advised to attend an and e or minor injuries. There is no possible way to be able to get a future appointment for something that is not urgent, which is a huge issue eg I was not able to get an appointment for mild stomach pain which turned into appendicitis ending up in hospital. I think policies need to change for doctors to make judgement on appointments and not receptionist and for routine appointments to be booked into the future instead of being advised to try your luck at 8am every day.
Visited March 2024
Oaks Healthcare has not yet replied.
-
Review titled Very poor service
Rated 1 star out of 5
by Grahamsmith - Posted on 13 February 2024
Have been trying for a number of weeks to get an appointment ,can only book one over phone between 8am-10am ,nearly always engaged got through once to be told my Dr, who is only available two days a week was on call so not available ,asked for another Dr but told no other Dr available to deal with a man my age (64) and once was told no appointments left. Tried econsult but as soon as you pick an illness it shuts you down and won't except anything until next day ,does the same next day and the next, receptionists are very unhelpful and don't seem to care .please advise how do you get to see a Dr .was so much better with walk in appointments, that was what made you better than the rest ,now you are so big no one seems to care
Visited February 2024
Oaks Healthcare has not yet replied.
-
Review titled Appointment system is unworkable not fit for purpurs
Rated 1 star out of 5
by Craig - Posted on 22 February 2024
I have been trying for a couple of weeks now to get an appointment, Phone up at 8am on Phone for a minimum 45 minutes,Only to get through and told there are none left,This is not good enough how do you get to see a doctor i cant phone at 8am due to work!!!! This is unworkable and needs to change quickly.
Visited February 2024
Oaks Healthcare has not yet replied.