North Baddesley Surgery - Ratings and reviews
Reviews
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Review titled Excellent urgent service
Rated 5 stars out of 5
by Emma - Posted on 15 December 2023
Fantastic service this morning for an urgent issue. I was seen extremely quickly by a very kind urgent care who assessed and prescribed some medication for me. I was able to collect this from my preferred surgery and start the medication quickly. Thank you
Visited December 2023
Review titled North Baddesley Surgery
Replied on 18 December 2023
Dear Emma Thank you for feeding back on your recent positive experience. It is always lovely to receive and to be able to forward to everyone in the Practice. With best wishes & kind regards Claire Cairncross, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Ray wheeler - Posted on 23 October 2023
Phoned this morning at 8am,waited for call back,which came very quick.explained problem to receptionist ,who was very helpful,said she would speak to doctor and call us back,which she did after 5minutes. The problem was solved.cannot praise the surgery enough the service was excellent. Thank you
Visited October 2023
Review titled North Baddesley Surgery
Replied on 18 December 2023
Dear Mr Wheeler, many apologies for the late response. Thank you very much for your kind feedback. I am pleased that you are satisfied with the service we provided and I have forwarded your thanks to everyone. With very best wishes. Claire Cairncross, Practice Manager
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Review titled Always there when I need them
Rated 5 stars out of 5
by Angela H - Posted on 02 August 2023
I have been registered here since moving to the village 7 years ago. I have always experienced fantastic service. I've had to have multiple visits this year for a reoccurring ear infection, I've had emergency appointments as I have needed them and every member of staff from the reception team to medical have taken the time to listen my concerns and have arranged support accordingly. They are a great team, thank you to them all.
Visited August 2023
Review titled North Baddesley Surgery
Replied on 15 September 2023
Dear Angela, thank you for taking the time to review our Practice and to share your positive experiences. Yours sincerely, Claire Cairncross, Practice Manager
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Review titled My previous review was taken seriously
Rated 4 stars out of 5
by Susan Musselwhite - Posted on 12 April 2023
Following my previous negative review, I was given a cancellation appointment this afternoon. The doctor was extremely thorough and didn’t rush me at all. I was able to discuss the problems concerning me mentioned in my previous review and a very acceptable outcome was achieved. Thank you.
Visited April 2023
Review titled North Baddesley Surgery
Replied on 15 September 2023
Dear Mrs Musselwhite I apologise for your previous negative experience, but would like to thank you for taking the time to follow this up to report that you received a positive outcome. With kind regards Claire Cairncross, Practice Manager
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Susan Musselwhite - Posted on 06 April 2023
I’ve been with this practice since it opened and only recently since passing 70, have a needed to use its services more frequently. I really need advise re medication and a chronic neck pain, but cannot get to speak to a doctor. My prescription was sent via text so I was unable to ask specific questions. I’ve been told by the receptionist to use e-consult or go on line at 1 pm daily to book my own appointment, which are all gone. It seems if you’re over 70 you don’t matter anymore. It seems now that I’ll have to go on holiday still concerned about my medication. I certainly wouldn’t recommend this surgery.
Visited March 2023
Review titled North Baddesley Surgery
Replied on 15 September 2023
Dear Mrs Musselwhite, thank you for your subsequent post reporting that you received a satisfactory outcome regarding your concerns. With kind regards Claire Cairncross, Practice Manager
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Review titled I’m just not important!
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2023
I hate to say but I just don’t feel the surgery cares about me or whether I receive the appropriate treatment. I’ve tried using the correct process (eConsult) to get medical advice twice but both times I’ve had encountered a total failure by the system. It’s very upsetting when you wait weeks for help but it never comes. EConsult seems to be the way to communicate with my GP & when I expect a telephone call to discuss the problem I discover this isn’t what happens but the GP uses this time to review the request. Whatever happened to speaking to the patient?? I’ve reached a point of total no confidence which will probably mean I will have to try another surgery despite having been at this surgery for 35 years. I completely understand the pressure on the service but I can’t continue like this.
Visited February 2023
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear Patient, thank you for taking the time to feed back to us regarding your disappointment in our service and I am very sorry that you feel that way. Please be assured that it is absolutely our priority to treat each patient with importance and I am very sorry that you feel this is not the case. I would be very grateful if you could email me with your contact details and I can arrange to discuss your experience individually with you at a convenient time to yourself. With kind regards, Claire Cairncross, Practice Manager
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Review titled Desperate and despairing
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2023
I have tried and tried to get help from this surgery. If I call I either get cut off after a very long wait or get through to be told there are no bookable appointments. They referred me to econsult (again) I wrote a very detailed description of the awful pain and issues I am experiencing with a condition I have (again) I received a message saying the doctor would contact me on a particular date (15 days away!) I had already waited a day for this response…so this would be 16 days from econsult to GP contact!! On the day of GP contact I waited all day, only to receive a text 20 minutes before they close from the GP “unfortunately I don’t think I will be able to offer much via econsult and would suggest you contact us at reception or via the website to book an appointment.” Was this a joke?!? I cried then, while searching through the website and related apps to book an appointment…nope, that’s not possible either, has anyone told the doctors this?? I then tried to call to ask that very question, and try again to get some help and support but guess what? With 10 minutes still to go before they close…the phone just rang and rang…presumably unplugged as there was no message and no options to choose from. The website and apps say there are no appointments bookable online, if I call there are no appointments if I do an econsult I get to wait over two weeks to be told by text to make an appointment. If I do speak to them, there are no appointments. Part of what I told the GP in the econsult is that I don’t know if I can cope anymore and this is the response I get from my GP surgery?? Shocking, appalling, disgraceful, depressing, upsetting….I could go on. How can I get support from my GP??
Visited February 2023
Review titled North Baddesley Surgery
Replied on 15 September 2023
Dear Patient, I am extremely sorry to read that you felt unsupported in trying to contact us regarding making an appointment. I also apologise for the delayed response. Please be reassured that since your experience in February we have replaced our telephone system and have received very positive comments from patients who are finding it much more user friendly. We have also reviewed our appointment system and I trust that you are now finding the process much improved. If this is not the case, we do have a Patient Liaison Officer available to patients who wish to discuss concerns they may have regarding their experience of the Practice. She is available to speak to by telephone or by pre-bookable appointment. With kind regards. Claire Cairncross, Practice Manager
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
Tried calling on 3 occasions, on hold for 30 minutes each time then the phone would disconnect interestingly. The 4th time, we got a receptionist who gave the opening line, didn't even wait for a response and hung up on us. Disgusting service when all we want is to get some advice for our 1 year old daughter.
Visited January 2023
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient, thank you for taking the time to feed back on your experience. Unfortunately I do not know who the patient is you are referring to, but I would like to absolutely reassure you that we are working very hard with our commissioners on improving our telephone system and also assure you that the receptionists do not put the receiver down on patients unless they are unable to hear you. This is a known problem with our system which we are almost at the point of resolving. However, I apologise sincerely for the inconvenience you have been caused. May I also suggest using the Healthier Together app which many parents have found a useful and detailed first contact for concerns regarding children up to the age of 18 years. We also have a Patient Liaison Officer who would be happy to speak with you regarding any future issues you may experience. With kind regards, Claire Cairncross, Practice Manager.
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Review titled No support at all
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2023
Absolutely no support from this surgery. I have been trying to get pain relief for a chronic condition since before Xmas. Have found out today that the repeat has been stopped. Have previously tried calling surgery back but no one answers. Also have now been told I have no repeat for another ongoing medication for an autoimmune condition that is vital. This surgery used to be one of the best I have been with, I now view it as one of the worst. No communication and making appointments is at worst impossible and at best complicated. Even phone consultations are virtually impossible to obtain.
Visited January 2023
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient, thank you for your feedback. Unfortunately I am unable to offer you individual advice as you are anonymous, but please could I ask you to email us with your concerns and perhaps you would like to make an appointment with our Patient Liaison Officer to discuss your frustration with regard to making an appointment. With kind regards, Claire Cairncross, Practice Manager.
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Review titled No one answers the phone
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Like many of the other reviews - no-one answers the phone it is left ringing and ringing Repeat prescriptions that have been according to Patient Access have been approved but when I have tried to collect form pharmacy there is no prescription been sent through I have tried to use E-consult but as it doesn't list the symptom/condition this is not useful Poor service
Visited November 2022
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient, thank you for feeding back your experience of our service. You have highlighted several areas in which you have been disappointed so may I suggested contacting Lorraine, our Patient Liasion Officer in order to discuss them in more detail. With kind regards. Claire Cairncross, Practice Manager