Voyager Family Health - Ratings and reviews
Reviews
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Review titled great!
by corrine todd - Posted on 02 April 2024
I just wanted to let voyager know what an asset your mental health nurse is to your team. For the very first time in probably 20 yrs i felt seen, i felt that finally someone could see what ive being trying to explain about myself for all this time. The recent loss of my Dad, affected me very deeply and i made a call to the surgery as i was suffering with my Mental Health As soon as She called me i felt listened too, she didnt rush me, she let me just talk and helped me navigate my way back to feeling more able to process what was happening. The fact that she checked back in with me regularly really made me feel someone wanted to help get me better. I am so happy you have someone that loves her job and really wants to make a difference because she really made a difference to me and supported me during such an upsetting time. I am so pleased, with her support and understanding it seems we may have found a way forward for me finally. Thank you so much, This review won't let me leave her name
Visited March 2024
Voyager Family Health has not yet replied.
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Review titled Excellent modern practice
Rated 5 stars out of 5
by Margaret Dickinson - Posted on 13 February 2024
I had to attend this centre for the first time as a emergency appointment after calling 111 and I was very impressed It is a very modern clean centre and all the staff from the reception to medical staff were lovely and I was attended to by the most friendly kind and patient doctor I have ever met he took the time to fully explain all the details of my health problem I am sorry I'm not allowed to name him but he is a asset to yourselves and the NHS
Visited February 2024
Voyager Family Health has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
I can’t give the practice enough credit, nothing is ever too much and the reception staff are polite friendly and so very helpful. Thank you all for providing a wonderful service and happy new year to all At voyager family health
Visited January 2024
Review titled Voyager Family Health
Replied on 02 January 2024
Thank you so much for taking the time to post a review. I am really pleased to hear that the service we are providing to you is friendly and helpful. I will pass your feedback onto our staff. Many thanks Marina IT Lead
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Review titled Amazing Doctor
Rated 5 stars out of 5
by John Webb - Posted on 09 January 2024
After my visit today, the Doctor who I saw was absolutely outstanding, she listened to my problems and treated me with total consideration and empathy. I have never had this level of service in all my years. Rated 10/10
Visited January 2024
Review titled Voyager Family Health
Replied on 10 January 2024
Good morning Mr Webb, I am so pleased to hear such wonderful feedback. We strive to provide the best service we can for all of our patients and will continue to do so for you. Our staff will be very happy to receive your feedback. Many thanks Marina IT Lead
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Review titled Offering great support going the extra mile
Rated 5 stars out of 5
by Martin Tennant - Posted on 06 November 2023
I am caring for an elderly relative and the surgery is very supportive and professional helping make is this a difficult situation easier showing great care and professionalism prompt response to requests and clear communications. Recently the staff have met and exceeded my expectations on every contact Thank you so much.
Visited November 2023
Review titled Voyager Family Health
Replied on 07 November 2023
Dear Martin, Thank you for taking the time to post your review. I am so glad that you feel we are able to support you in your caring role. We endeavour to do our best for all our patients I will pass your feedback on to our staff. Thanks again Marina IT & Project Lead
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Review titled Great service from Voyager
Rated 5 stars out of 5
by Kevin Safford - Posted on 25 October 2023
Thank you for a wonderful service. I've had phone calls with a doctor and pharmacist, blood tests, and your staff have rung me to discuss results and book follow ups. Throughout, I've been treated with courtesy and professionalism. You answer the phone quickly, and your online presence, including the ability to book some appointments, is really helpful. Thank you all, both medical professionals and support staff.
Visited October 2023
Voyager Family Health has not yet replied.
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Review titled Good practice and able to get appointment quickly
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2023
Pleased to get appointment quickly and very pleased with doctor and time he took with appointment. Appointment was on time and efficient reception.
Visited October 2023
Review titled Voyager Family Health
Replied on 20 October 2023
Dear Patient, Thank you for taking the time to leave us your feedback. I am really pleased to hear that you have had a great experience with us and felt we were able to accommodate you with an appointment quickly. Regards Marina Edwards IT Lead
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Review titled Help and courtesy give this last 10 days
Rated 5 stars out of 5
by Andrew Mcleod - Posted on 20 September 2023
Absolute concern shewn towards me during my health worries this last 10 days by all staff. Fortunately for me, all has ended well but the way I have been dealt with is a credit to our surgery.
Visited September 2023
Review titled Voyager Family Health
Replied on 21 September 2023
Dear Mr Mcleod, Thank you for taking the time to leave us feedback. I am so pleased to hear that you have been well looked after by all staff members and will pass on your feedback to them. Best wishes Marina IT Lead
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Review titled Excellent Womens Health from nurse
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The nurse was amazing, she listened to my menopause journey during my smear test appointment and offered to arrange blood test and gave advice. Provided an alternative strategy to what was on my notes to improve comfort during my smear test and it worked . Thank you for this brilliant service
Visited July 2023
Review titled Voyager Family Health
Replied on 20 July 2023
Dear Patient, Thank you so much for taking the time to leave us feedback. Our Nursing team always try to be attentive to our patients needs and it sounds like you had a good experience with us. I will pass your feedback to the Nursing team who will be very happy. Thanks again Marina IT Lead
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Review titled One of the best
Rated 5 stars out of 5
by Martin Straker - Posted on 15 December 2023
From June 2023 life changed my wife had bit of breakdown and left her very confused However this practice has been more than perfect in dealing with this including full medical checks , this also affected myself and it has been no trouble with them helping me out from a very difficult period of time could not ask for anymore from all the staff who have helped I challenge anyone to find a better practice
Visited June 2023
Review titled Voyager Family Health
Replied on 02 January 2024
Dear Martin, Thank you for taking the time to post a review for us. I am so pleased to hear that we have been able to support both you and your wife and will continue to do so. We will pass your feedback onto our teams. Many thanks Marina IT Lead