Blackthorn Health Centre - Ratings and reviews
Reviews
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Review titled Stressful
Rated 3 stars out of 5
by MRS HAZEL M EDNEY - Posted on 26 April 2024
I had been prescribed blood pressure medication abroad which I needed to have changed to an English prescription. The tablets were going to run out in less than 2 weeks but I couldn't have a phone call from the doctor for over 2 weeks. I kept ringing daily for a cancelation I then started worrying I wouldn't get a prescription on time, the doctor did ring in the end but rang my Mums phone number even though I had up dated it so I didn't get the phone call. I ended up calling 111 who could see the problem and arranged a phone call for over the next 24 hours. I was then sorted for the prescription change and future mointering. I was so worried and stressed not knowing if I would be about to get the medication on time. Not the Blackthorn health center I've been going to for 30 odd years. The actual doctor I spoke to was very good just the system to get seen in not working very well if you are out side the box
Visited April 2024
Blackthorn Health Centre has not yet replied.
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Review titled A great practice, friendly, busy and up to date!
Rated 5 stars out of 5
by margaret mason - Posted on 04 April 2024
I was seen on time, the doctor was thorough and explained everything, taking care to gain my confidence, trust and consent. I was allowed time to undress and dress. There was time allocated for any questions and I was told what to do if further problems arose!
Visited April 2024
Review titled Blackthorn Health Centre
Replied on 09 April 2024
Dear Margaret, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled No appointments
Rated 2 stars out of 5
by Franz - Posted on 01 February 2024
Last year I received a text asking me to book an annual check. When calling I was told they do not take more appountments and I must try again in a month. In Jam i was very unwell. Had a telephonic consultation. After many tests the doctor called, asked me to make an in person routine appointment. I called and qas told the they cannot accept appoitments and I most try again at the end of 2 weeks. By the end of 2 weeks I wpuld ha e gone more than a month without diagnosis and professional treatment. And I cannot even make an appointment. I wish to express my disappointment and hope that I can be allowed to make an appointment one day.
Visited February 2024
Review titled Blackthorn Health Centre
Replied on 06 February 2024
Dear Franz, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Excellent service - Posted on 31 January 2024
I was phoned on 31/01/24 by a doctor after 3pm. The doctor was succinct, professional and interested in my well-being. He totally reassured and helped me. Many thanks.
Visited January 2024
Review titled Blackthorn Health Centre
Replied on 05 February 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled COPD Review
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
Following a change in COPD medication some three months ago, I attended a review with my Nurse to see how I was progressing. The review lasted some 20 minutes, all relevant questions were asked and responded to in a professional and friendly manner. I have always been well attended to at this practice - Thank you!
Visited November 2023
Review titled Blackthorn Health Centre
Replied on 17 November 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Blackthorn Practice
Rated 4 stars out of 5
by Paul S - Posted on 07 November 2023
Asked to take a blood test to review type 2 diabetes. Got reminders on my phone which is always handy. Had to wait a couple of weeks. Checked into the practice and was seen right away, Very Good.
Visited November 2023
Review titled Blackthorn Health Centre
Replied on 10 November 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Michael Teasdale - Posted on 29 October 2023
I was diagnosed type 2 diabetes June 2022 and since then the practice have really looked after me. A infected foot blisters on a Friday late afternoon was seen with in 1/2 hour of calling it in and reviewed by both nurse and duty doctor. All call request responded by qualified staff and prescriptions prioritised when required.
Visited October 2023
Review titled Blackthorn Health Centre
Replied on 06 November 2023
Dear Michael, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled very quick and efficant
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
I attended the practice for an arranged blood test. On time and efficantly done by pleasant nurse. No one on duty at reception but a helpful lady came to assist when I was unable to get the automated reception device to work.
Visited September 2023
Review titled Blackthorn Health Centre
Replied on 18 September 2023
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Wonderful practice
Rated 5 stars out of 5
by Bobbie - Posted on 08 August 2023
Always helpful and efficient. I’m so lucky to have such a great doctors practice. Reception and all our doctors are wonderful people.
Visited August 2023
Review titled Blackthorn Health Centre
Replied on 09 August 2023
Bobbie, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 22 July 2023
It is very difficult to obtain a blood test at the surgery when a timeline has been instructed by the doctor. Face to face appointments are not easily made or available. Incorrect diagnosis made over the telephone resulted in a 10 day hospital stay.
Visited July 2023
Review titled Blackthorn Health Centre
Replied on 25 July 2023
Dear Patient, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Please note that we offer a range of face-to-face and telephone appointments with the Practice's Clinicians. Kind regards, Blackthorn Health Centre