St Paul's Surgery - Ratings and reviews
Reviews
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Review titled Impossible to get f2f appointments
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
First reported complaint Jan 9. Sent to offsite GP, then referred to blood tests. Only offered telephone response to blood tests, (10 days after the results were received( in the meanwhile condition deteriorated rapidly, to point where I am not capable of walking my daughter to school, but told by receptionist I can't have a face to face appointment until after phone appointment. All f2f appointments need "telephone Triage" which they won't schedule, so if you have children who are not ill but need a medical condition managed they need to take up to the whole day off while you wait for a call. Appallingly inaccessible.
Visited March 2024
St Paul's Surgery has not yet replied.
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Review titled Still Debating
Rated 5 stars out of 5
by Janet Landon - Posted on 23 January 2024
Although I think the role of nurse/practitioner is to be accepted , I do hope that the Doctor/Patient relationship will not be discarded entirely. Does the NP have to report to the patients Doctor in every case the problem and medication prescribed?
Visited January 2024
St Paul's Surgery has not yet replied.
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Review titled Great practice, supportive staff, handy pharmacy next-door
Rated 5 stars out of 5
by Dan - Posted on 15 March 2024
I was with this practice while at university. Staff would go above and beyond to help and to make you feel seen as a person as opposed to one of many patients- my GP, and front desk staff were all especially supportive and helpful in every interaction I had with them. Would reccomend St Paul's to anyone living in or moving to Winchester! Proffessional and supportive staff and a good appointment booking system.
Visited January 2024
St Paul's Surgery has not yet replied.
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Review titled Outstanding service!
Rated 5 stars out of 5
by Robert Scarlett - Posted on 27 December 2023
I’m leaving this review to simply acknowledge the amazing and wonderful receptionist at St Paul’s surgery. On the two occasions she has assisted me, she has gone above and beyond in helping me and making my visit one of pleasure. Not only did she deal with my request, but she listened to my questions and tended to them all. So I’m writing this review to let herself and others know that she’s fantastic at her remit and I’d like to say a big ‘Thank you’ Thanks to this receptionist I got to see my favourite Doctor, whom is also extremely helpful and understanding. Thank you! Rob S
Visited December 2023
St Paul's Surgery has not yet replied.
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Review titled Yet again ....great care
Rated 5 stars out of 5
by Julie Peshall - Posted on 04 December 2023
I have nothing but praise for this surgery. This time a totally appropriate phone appt resulted in a prescription and then 1 week later a letter from the hospital to book a consultant referral. I am certain that I would have been seen face to face if it had been necessary. Let's be thankful that St Paul's is still working incredibly hard to give us excellent care, when so many other GP's elsewhere in the country are really struggling. Thank you to the whole team
Visited November 2023
St Paul's Surgery has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
My husband trying to get appointment for last 6 months and nothing. They always fully booked, you can call in morning and afternoon and still nothing… it’s a disaster not surgery.
Visited June 2023
Review titled St Paul's Surgery
Replied on 23 June 2023
We are sorry your experience of St Paul’s Surgery is not as expected. It appears that your experience does not fit within our appointment booking process as detailed below: - routine appointments, typically booked via telephone, take place with the appropriate team member within 48 hours of initial contact. - urgent appointments, usually requested via Accurx online, take place with the appropriate team member on the same day as initial contact. Please note we do not release appointments for bookings during the working day. Please can we ask that you contact St Paul’s Surgery on 01962 853599 so we can commence an investigation to resolve your concerns. Thank you Heidi Complaint Coordinator
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Review titled Wonderful duty team
Rated 5 stars out of 5
by Tessa Mullins - Posted on 30 January 2023
The duty team at St Paul’s never cease to impress me with their prompt call backs and availability of face to face appointments. When I recently called about my little boy (almost at closing time) they immediately saw him and took such care and time with us- such kind clinicians and and an incredibly well run service. Thank you.
Visited January 2023
St Paul's Surgery has not yet replied.
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Review titled I Would Not Go Anywhere Else!
Rated 5 stars out of 5
by Jane Gordon - Posted on 21 January 2023
Ive always received a good level of service from my Surgery compared to my previous one after my regular GP left! I have quite a complicated medical condition & so its easier to deal with one GP - usually if I need medical help this starts with a GP call back - since 2014 call backs have happened on day expected - only once was I missed but that was due to my GP being called out for an emergency! Only being missed 1 time in 9 years is not bad going! Personally I prefer to let my GP decide during call back what happens next - theres no point waiting weeks to see her in person if she can sort prescription or tests/referrals during a call back! She can book an appointment quite quickly if she does need to see me! If we need to wait for test results - next steps can also be sorted during a follow up call back too! I have needed to use triage service a number of times over the years - the latest was last year - nurse called within half hour to get more info - she then sent text so I could send photos of injury - nurse called back within 10mins - wrote prescription/sent to pharmacy & requested I go to A&E (I hadnt gone straight to A&E as injury had happened a month before in another county - but I was experiencing complications due to lack of correct treatment whilst away - so I contacted my surgery once I got home!) My experience with reception/admin staff in person/over phone has always been positive! Honestly the service has changed over years - to some it probably seems less personal but thats due to technology being implemented & my surgery arent doing any less than others - I find it easier/quicker to sort stuff like repeat prescriptions using the NHS app that my surgery have bothered to upgrade their systems so I could use it! I also get regular email/text updates from them - have found these useful when it comes to reminding me that Im due/qualify for vaccinations or Im due a test/screening. Surgery also uses this servive to alert me that certain services are or arent available for a while.
Visited January 2023
St Paul's Surgery has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2022
I returned from a difficult hospital appointment and required an urgent change in prescription medication. The receptionist quickly grasped my situation, spoke to his manager and I was then promptly met by a most friendly nurse practitioner. She really listened and assured me she could assist. I was reassured and offered a prescription along with extra information where I would be most likely to get a dispenser who would have additional knowledge issuing more unusual medication. The service I received was absolutely marvellous with kindness and expertise going above and beyond! Most fortunate to be a patient at this practice!
Visited October 2022
St Paul's Surgery has not yet replied.
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Review titled Positive experience
Rated 5 stars out of 5
by Michael - Posted on 20 October 2022
I had a troublesome but not major medical issue which I was anxious to get resolved. I got an I initial appointment with the practice paramedic/nurse the morning I called. Later in the day an ear invention was diagnosed and I got a GP callback and prescription sent to my pharmacy. Excellent response throughout, including the helpful telephone receptionist. Thank you.
Visited October 2022
St Paul's Surgery has not yet replied.