Trafalgar Medical Group Practice - Ratings and reviews
Reviews
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Review titled Appalling patient interface
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
It is extremely difficult to contact the surgery to make any type of appointment. The phones are just not answered. I waited over 40 minutes to be connected to someone to book a smear test appointment. I deliberately did not call earlier in the morning because I did not needed an urgent appointment. When you do need a GP appointment (urgent or routine) you seemingly have to queue outside the surgery before 8 and/or repeatedly call the surgery from 8 and complete an e-consult at 8. Your best bet is possibly to try all 3 methods simultaneously. I have had to contact them once for an illness and having to use these methods not only made me feel worse at the time but I now avoid contacting them at all no matter what health issue I have (maybe that's the reason they make it so difficult?) Offering the opportunity for patients to book appointments online (even if they don't include GP appointments in this ) would surely make it easier for patients needing a GP appointment to get through on the phone line.
Visited March 2024
Trafalgar Medical Group Practice has not yet replied.
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Review titled Recent Experience
Rated 5 stars out of 5
by Jade S - Posted on 21 September 2023
From submitting the econsult for my ear infection at 8am, I received a follow up call from the nurse within 15 minutes and then sorted with a prescription by 11am. Really pleased and appreciated at a time when I feel rubbish! Thanks so much
Visited September 2023
Provided by Working Feedback
Trafalgar Medical Group Practice has not yet replied.
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Review titled Recent Experience
Rated 2 stars out of 5
by Anonymous - Posted on 07 August 2023
Disappointed that the nurse spoken to on the phone in the morning didn't write the prescription for my 2 year old. Had to come into surgery at 530pm on a Friday to try and rectify it.
Visited July 2023
Provided by Working Feedback
Trafalgar Medical Group Practice has not yet replied.
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Review titled Recent Experience
Rated 2 stars out of 5
by Anonymous - Posted on 23 June 2023
Waited 35minutes for a booked appointment to not have it. If there communication, it would have been ok, but I had to go and speak to staff twice.
Visited June 2023
Provided by Working Feedback
Trafalgar Medical Group Practice has not yet replied.
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Review titled Prompt investigation and feedback
Rated 5 stars out of 5
by Sheena Hogan - Posted on 07 March 2023
Great response to an econsult resulting in a prompt referral for X-ray and a letter outline results and actio within days - wonderful service. I Thank you
Visited March 2023
Trafalgar Medical Group Practice has not yet replied.
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Review titled Recent Experience
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
Need emergency appointment . I called 10 times and it went through all the options and then when I pressed appointment line it just said we are unable to take your call at this time . I then called later in the day and it rang and rang for 20 minutes when previously it said your 2nd in the que . The system just does not work and I feel really let down by the surgery
Visited January 2023
Provided by Working Feedback
Trafalgar Medical Group Practice has not yet replied.
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Review titled Cannot make contact
Rated 1 star out of 5
by C Lupton - Posted on 06 January 2023
I have telephoned the surgery several times now to try and get a referral for a lung health check. The recorded message provides several options to listen to before you even start (taking well over 5mins in all) but I can promise you that I have tried each one and each one ends with a dead end. I appreciate the pressures GPs are under but fail to understand why they are not even able to arrange for a telephone to be answered. The increasing inaccessibility of GPs as the 'front door' to healthcare does two things: for the patient it kicks the can down the road so that their condition and the cost of eventual treatment are both likely to be significantly increased; for the NHS it results in 'patient flight' to privatised services. A lose:lose situation.
Visited January 2023
Trafalgar Medical Group Practice has not yet replied.
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Review titled Poorly managed opening time appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Today I had an appointment at 0800 and arrived with time to spare at 0755. The doors had not yet been opened and a queue had formed at the door with around 20 people waiting. By the time I managed to get into the building at 0820 I was advised I had been marked as a ‘no show’ and would need to rebook my appointment. Having arrived on time and paid for parking this was extremely disappointing. Very poor management of appointments at the time of opening.
Visited January 2023
Trafalgar Medical Group Practice has not yet replied.
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Review titled Unable to contact
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2022
I have been trying unsuccessfully to get a doctors consult - not even an appointment, for months, you have no chance, I tried to contact the surgery via email but was told to do an econsult, which isn't available until 8am and then closes when it's full! Seems it's always full. I have no faith in this practice at all. Patients queue outside from before 8am and you are lucky if you are seen, service is atrocious and if you are ever lucky enough to get in the waiting room is empty. Not sure where the doctors are. The manager is unresponsive to emails so don't bother.
Visited September 2022
Trafalgar Medical Group Practice has not yet replied.
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Review titled Couldnt of asked for better help and support
Rated 5 stars out of 5
by Zoe - Posted on 21 September 2022
I've experienced sudden health issues since May which have required me to attend the doctors and hospital numerous times. I am still undergoing various tests - I can say that I have always felt supported by the practice and never made to feel that I was too much trouble. Referrals have been made quickly and follow ups needed are always done. I love all the reception staff they are always kind and helpful - thank you to the surgery for your ongoing support and empathy.
Visited June 2022
Trafalgar Medical Group Practice has not yet replied.