Valley Park Surgery - Ratings and reviews
Reviews
-
Review titled Great work
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2024
During my recent hospital experience at St. John's Medical Center, I was struck by the exceptional level of care and compassion demonstrated by the medical staff. From the moment I arrived, the nurses and doctors were attentive and reassuring, taking the time to explain procedures and answer any questions I had. The facilities were modern and well-maintained, creating a comfortable environment during my stay. Despite the inevitable challenges of being in a hospital setting, I always felt respected and valued as a patient. Overall, my experience at St. John's Medical Center left a lasting impression, and I would highly recommend it to anyone in need of medical care.
Visited May 2024
Review titled Valley Park Surgery
Replied on 17 May 2024
Dear Anonymous Thank you for your wonderful review! We're so pleased to hear that our team provided you with the care and support you needed. Your feedback means a lot to us, and we're grateful for the opportunity to serve you. Kind regards Management
-
Review titled Appointment todsy
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Nice lady at reception and lovely man as well help me with my registration my child wa unwell and sorted out an appointment as well for this
Visited April 2024
Review titled Valley Park Surgery
Replied on 24 April 2024
Dear Anonymous We're delighted to receive your kind words! It's always rewarding to know that our patients are satisfied with the care they receive at our surgery. Thank you for choosing us for your healthcare needs. Kind regards Management.
-
Review titled Lousy services
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Doctors do not listen to what I had to say. They don't pay attention at all to what they are doing. I've told my GP I'd like an urgent referral, as I was in continuous pain. I've been told I've been booked for an urgent appointment, but when I called the department, they told me it would take 12 weeks and that the GP had marked it as routine. This is beyond ridiculous!
Visited March 2024
Review titled Valley Park Surgery
Replied on 04 April 2024
Dear Anonymous We apologize for any inconvenience caused by your recent experience not meeting our standards. Please reach out to us at docman.h83051@nhs.net so we can thoroughly investigate the matter. Kind regards Management
-
Review titled family orientated surgery
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
i have been at the practice most of my life and have felt a home like atmosphere at the practice, the receptionists are all very friendly and upbeat, my recent visit to the nurse was quite lovely i am forever grateful for the team making me feel comfortable
Visited March 2024
Review titled Valley Park Surgery
Replied on 24 April 2024
Dear Anonymous Your feedback is greatly valued and serves as a strong motivator for our team. We remain steadfast in our commitment to upholding our standards. Warm regards, Management
-
Review titled Lovely Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I went and saw this lovely nurse who helped me with my asthma review. She was very polite and calm. She has answered all my questions and explained me thing properly. She's a diamond to the practice.
Visited March 2024
Review titled Valley Park Surgery
Replied on 17 May 2024
Dear Anonymous The entire practice team are extremely thrilled to see your lovely comment and feedback. We hope to continue maintaining a great standard of care in the present, as well as the future. Kind regards Management
-
Review titled Quality Service
Rated 5 stars out of 5
by CMK - Posted on 12 March 2024
I visited the surgery last week for my appt and staff has been very polite and helpful and provided great care for me.
Visited March 2024
Review titled Valley Park Surgery
Replied on 04 April 2024
Dear CMK Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we're glad we could meet your expectations. Kind regards Management
-
Review titled Lousy reception
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Receptionist was very rude, didn't listen to me at all. I didn't even understand what she was saying. I had to say the same thing three times to get understood once. She didn't even say "good bye", just hung up the phone. Atrocious service!!!
Visited March 2024
Review titled Valley Park Surgery
Replied on 04 April 2024
Dear Anonymous We regret any inconvenience resulting from your recent experience falling short of our standards. Please contact us at docman.h83051@nhs.net to enable us to conduct a comprehensive investigation. Kind regards Management
-
Review titled Best reception staff
Rated 5 stars out of 5
by Gang - Posted on 03 April 2024
I have been a patient of Valley park surgery for last 4 years and GPs, nurses and receptionists never disappointed me. I went to my appointment 2 weeks ago and GP I saw very kind and helpful. Listen to my health complaints and involved me for the final decision. Great bunch of team there
Visited March 2024
Review titled Valley Park Surgery
Replied on 04 April 2024
Dear Gang The entire practice team are extremely thrilled to see your lovely comment and feedback. We hope to continue maintaining a great standard of care in the present, as well as the future. Kind regards Management
-
Review titled Great practice
Rated 5 stars out of 5
by Juki - Posted on 10 May 2024
I went to get a blood test done. Very fast service. And friendly staff as well. Got the test done with ease, not delay whatsoever. Every thing was done smoothly. Got the results soon as well
Visited February 2024
Review titled Valley Park Surgery
Replied on 17 May 2024
Dear Juki Thank you for sharing your positive experience with our GP surgery! We're delighted to hear that you were satisfied with the care provided by our team. Your health and well-being are our top priorities, and we look forward to maintaining. KInd regards Management
-
Review titled Disgraceful surgery
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I was removed from the surgery without any reason and no information sent to me. In the past i experience several problems with them For prescription misdiagnosis late reponse and many other problem Now i have been removed and no one bothered to inform me and i really need a bloodtest as i am a diabetic patient
Visited January 2024
Review titled Valley Park Surgery
Replied on 24 April 2024
Dear Anonymous We regret any inconvenience resulting from your recent experience falling short of our standards. Please contact us at docman.h83051@nhs.net to enable us to conduct a comprehensive investigation. Kind regards Management