PARKSIDE GROUP PRACTICE - Ratings and reviews
Reviews
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Review titled Great communication
Rated 4 stars out of 5
by Cosmina Smaranda - Posted on 08 April 2024
Recently I have left a negative review for Parkside Group Practice regarding appointments date but I would like to amend it to a good one , as recently I have had the practice support and good communication about my situation and about my concerns. Receptionist was amazing and sorted out all for me !!!
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 09 April 2024
Dear Cosmina Thank you for your updated review. It is much appreciated. I am really pleased that we have managed to work through this together and that you have received good support and communication from Parkside. Kind regards Michelle Operations Manager
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Review titled Disappointed about appointment services
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
I have requested an appointment for my skin problems and the practice offered me one within almost two months!!!! This is absolutely incredible and very disappointing. The reason given was that Easter break brought delays on appointments.
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 09 April 2024
Thank you your feedback. I am pleased to see that this complaint has now been resolved. Many thanks Michelle Gavin Operations Manager
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Review titled The worst ever service
Rated 1 star out of 5
by Desislava - Posted on 12 March 2024
The worst ever service I have experienced. On the reception they do not know anything. Two of the receptionists are very rude. They got lost our prescription charge exemption form. That one we were waiting for 10 days just to be signed and have not received it at all because they did not find the form and did not even know anything about it. At the end I had to ask for a second form which we are still waiting to be signed. I brought to them the first form they got lost on the 17th of February. It is 12th of March now and we still do not have any form. For every single service I have to go to the practice several times ,have to ask the same things again and again, and every time they do not know why I am there. My husband was waiting for his fit note 5 days. Every day I had to go or to call them asking about it and every time they said us that the fit note was sent to his email, but it was not. At the end we requested a paper fit note and went to collect it personally. We are extremely disappointed with their service.
Visited March 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 13 March 2024
Dear Desislava I am sorry to read that our service has been disappointing for you and your husband. Prescription charge exemption forms are sent directly from the practice to the Prescription Charge authority, rather than back to the patient. If your issues have not yet been resolved, or you would like to discuss further, please contact me via the feedback button on Klinik on our website or call the practice on 020 8680 2588. Thanks Michelle Gavin Operations Manager
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Review titled Very helpful and kind people
Rated 4 stars out of 5
by paul Rogers - Posted on 24 February 2024
Personally I do not like seeing a different GP every time. In fact I havent seen my designated GP for a few years. Of late The remaining staff, that is receptionists, nurses and others have been outstanding, patient and a pleasure to talk to. I requested some emails for reports and they were received almost instantly with follow up phone calls if required. I feel the surgery went through a bad patch, not all their fault I would add, but now all seems back to their old selves. I hope it continues, to make seeing all the staff a pleasure, but....please let me see My Doctor !! (if possible).
Visited February 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 27 February 2024
Dear Paul Thank you very much for your kind comments. It is great to know that our staff, receptionists, nurses and others have been outstanding. In future, if you would like to see a particular doctor, please let us know when you telephone or submit a case via Klinik on our website, and we will always do our best to accommodate your request, if possible. Thanks Rebecca Cook Practice Manager
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Review titled A Good GP Practice
Rated 4 stars out of 5
by Mrs Wendy Aarons - Posted on 16 January 2024
A very good Practice. They even sent a Rapid Response Nurse round to see me when I was taken Ill suddenly. The Nurses were very helpful looking after the wound on my leg for several weeks. They are very good with regularly supplying my medicines together with the local McCalls Chemist.
Visited January 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 18 January 2024
Dear Mrs Aarons Thank you for taking the time to leave feedback. It always gives us a boost to receive such positive comments and I will share your feedback with the whole team! Thanks again Rebecca Cook Practice Manager
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Review titled The best practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I've been in few practice in the area but I must say this one is the best. Very professional care for me and my son. The doctors always check everything in too details it fells like they truly care for patients. And for the first time in my case that I'm very allergick to medycine this time when I suffer with bad illness the doctor who saw me discuss my case with another doctor and they was able to prescribe the right medication wicht helped me and not having any allergy reaction. I'm so thankful to them. This is a doctors who loves there job and the one who dosent advised you through Google like some other in different practices. Thank you for everything. I will always recommend this place only. And also the receptionist are always very friendly.
Visited January 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 11 January 2024
Thank you for taking the time to leave Parkside such positive feedback. It is great to hear that you and your son have received professional care from our doctors, and also that our reception team are friendly. I have shared your comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled Quick helpful response
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
Left a message on Klinik in the morning and had a response within the hour. Mine was not an urgent request but had been unwell for over a month with Upper Respiratory tract infection and thought I may need some medication.I was phoned within the hour and offered an appointment straight away and the Doctor seeing me was helpful and efficient. This is 2nd time I have messaged on Klinik and was impressed previous time as well. I realise for many (including me)the change from not being able to book appointments direct is strange and possibly worrying but I do now see that new system appears to be working. Many thanks to all concerned
Visited January 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 11 January 2024
Thank you very much for taking the time to leave us feedback. We are constantly looking at how we can improve our patient care and it is reassuring to hear that our Klinik triage system is working well for you. I have shared your comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled Friendly fast and efficient
Rated 5 stars out of 5
by Mike rice - Posted on 09 December 2023
Prompt caring service listens and takes on board symptoms and previous history.Arrangesfollow ups and hospital appointments.
Visited December 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Dear Mr Rice Thank you very much for your feedback. It is great to hear about your positive experience at Parkside. We are all working extremely hard and the team will be delighted to see this. Thanks Rebecca Cook Practice Manager
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Review titled Amazing staff and practo
Rated 5 stars out of 5
by Catherine Hitchcock - Posted on 07 December 2023
I’ve had a lot of dealings with the surgery over the past 6 months with my two boys and their asthma. Please let all the doctors, nurses and paramedic know how wonderful they are, going above and beyond to ensure my boys have had the care and medication they need. I’ve been able to access advice and support too in order to be fully aware of signs and symptoms of their asthma worsening. Thank you so much. The new referral system is brilliant too.
Visited December 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Dear Catherine Thank you for taking the time to leave such positive feedback. I have shared your comments with the whole team and they were delighted to hear about your recent experiences at Parkside. We are all working hard and comments like this really give us a boost! Many thanks Rebecca Cook Practice Manager
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Review titled I like my practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I always have good to say I been treated very well by my GP I would never leave until I die. Thank you very much.
Visited November 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 21 November 2023
Thank you for leaving your positive feedback. We will share your comments with the whole team and it always gives us a boost! Thanks Rebecca Cook Practice Manager