Portland Medical Centre - Ratings and reviews
Reviews
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Review titled Lacking in patient care and poor communication
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
I recently joined this practice and have been severely disappointed by the service offered. The surgery feels more like an emergency service than your local GP. You can only book an appointment by filling out an online form which is then sent to a central booking team for triage. It feels like the surgery’s goal is then to avoid giving you an appointment at all costs. I normally just receive a text message back from the surgery either prescribing me medication without ever speaking to me (they’ve prescribed me antibiotics without ever speaking to me and diagnosed my newborn baby without ever seeing her), or to tell you your issue is not what you think it is, but offering no advice or follow up. Because you cannot reply to the text messages they send, the only way to go back to them is to join the triage queue again. It really does feel like being left alone with your medical problems and that so much time is wasted going round and round in the triage system instead of just giving you an appointment or a phone consultation. Patient care or continuity of care doesn’t seem to be a consideration at the surgery. I really hope they’ll listen to patients and fix this mess.
Visited March 2024
Portland Medical Centre has not yet replied.
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Review titled Great practice when you are not ill
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2024
PMC is brilliant for anything scheduled (vaccines, smears, yearly reviews, etc), but you better not be ill and in need of seeing a doctor, as you will maybe speak to someone on the phone (if you're lucky), or receive a text with self-help guidance. I have even had antibiotics prescribed on text for my 3 yo child without anybody having seen her. I'm not a healthcare professional and I do not believe my ability to describe a symptom should be the deciding factor on a treatment for my kids (or myself to be honest).
Visited January 2024
Portland Medical Centre has not yet replied.
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Nightmare to book an appointment then get told a Doctor will call you but never does a bit of a wast of time this practice.
Visited September 2023
Portland Medical Centre has not yet replied.
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Review titled Lacking care and attention
Rated 1 star out of 5
by Matthew Swift - Posted on 24 September 2023
My wife and I were wanting some feedback about test results and next steps for fertility treatment. So we’ve been waiting six months assuming that we are going to hear from a specialist only to find out that the surgery had never referred us. Now we are at the start of the process again. This surgery needs a serious review looking into the way that they communicate and care for patients.
Visited August 2023
Portland Medical Centre has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
Been to gp twice given antibiotics was told by doctor there if no better ring and come back I did this was told no appointment for another week even though I was told to come back been over a month I’ve had this continuous problem in the end I ended up in a&e
Visited July 2023
Portland Medical Centre has not yet replied.
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Review titled Antibiotics prescribed by text
by Dmcc - Posted on 16 January 2023
I phoned my surgery after seeing blood in my urine for 2 days, expecting a call from a GP. What I got was a text message saying that I could collect a prescription for antibiotics for a urinary infection from my pharmacy. If there was no improvement in 7 days I should contact the surgery again. How many more serious conditions can result in blood in your pee? Why was there no check for antibiotic tolerance? So my relationship with my GP and their assessment of what medication I need doesn't even seem to require a phone call any more, just a text.
Visited January 2023
Provided by Care opinion
Portland Medical Centre has not yet replied.
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Review titled Really good and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2022
Rang the surgery at lunchtime, and told to wait for a GP to call. S/he did about 1 1/2 hours later. Short phone consultation, as a result of which told to come in. Saw GP immediately, for a very thorough consultation. Was told I needed additional tests - which Reception organised immediately. Excellent medical service and likewise excellent service from Reception. All in all, a very good experience.
Visited August 2022
Portland Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2022
Helpful, friendly staff. Fairly easy to make appointments, much better service now that they have introduced online contact. Thank you
Visited August 2022
Portland Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Albert William Randall - Posted on 01 July 2022
They have always been very helpful & nice,friendly & very considred,I will always recommend this surgery to anybody that wishes to come to this docters
Visited July 2022
Portland Medical Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 July 2022
The service is always great, friendly staff & nurses. I usually would of said great practice as I have in the past, but trying to actually see a doctor is impossible! Just on-line communication & only then you might get a phone call from a doctor? Cannot even remember the last time I saw a doctor!!
Visited June 2022
Portland Medical Centre has not yet replied.