Silverdale Practice - Ratings and reviews
Reviews
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Review titled No help. No compassion. Really worried
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
It is Friday, and I need an urgent conlultation for recent onset non faecal rectal discharge and abdominal pain . As a retired health care professional I deemed this an fairly urgent and potentially debilitating problem. But also am confident that a course of antibiotics would avert a more serious issue. My medical records would suggest this. I tried to complete econsult at approx 09.00-Econsult service was already closed. At approx 09.40 I tried to obtain a telephone consultation- Non available. I tried on line consultation via patient access- non available. I explained the problem to the receptionist in initially, a calm, rational and pleasant manner finally requesting to secure a face to face appointment on Monday. The receptionist refused to either listen or accomodate. I was instructed, very abruptly to attend crawley walk-in centre or a&e. Given the embarassing and uncomfortable nature of the problem and (of huge relevance), the fact that I do not drive due to an eye defect currently awaiting further opthalmic surgery, and have no one available to take me this would be very tricky. This was all explained to the receptionist.Unfortunalely I was met with a very clipped and unpleasant response. She repeated her advice to go to a&e via public transport. Even if public transport was a viable option, this would require a considerable walk either end of the journey. I do aknowledge the reduction of g.p. services and challenges this generates for both the doctors and distressed patients. But surely a little flexibility for the physically challenged and/or a smidge of human compassion costs nothing. This surgery is devoid of both. There are signs up saying that agressive behaviour toward staff will, quite rightly be deemed unaccepatable. But staff need to understand that patients are often anxious, frightened and in pain. Therefore civility should work both ways. This is a health service after all
Visited April 2024
Silverdale Practice has not yet replied.
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Review titled G P Practice in Meltdown.
Rated 2 stars out of 5
by Mark Foster - Posted on 12 March 2024
We as a family have been with the Silverdale Practice for 59 years since we moved to Burgess Hill and on the whole we have been very well looked after but over the last few years that has changed. Today I managed to get an appointment after trying for two days and then having to visit the surgery, I am a very active 80 year old but many of my age are not and would find it very difficult to get to the surgery just to make an appointment when the other methods have failed. The reason is not clear but it must be caused by multiple reasons, is it poor funding, I think not, not enough Doctors, possibly, lack of organisation, very likely. The website is not fit for purpose, as it does not work, the telephone system is overloaded, therefore is not fit for purpose, appointments have to be made on the day, who thought that one up? making it not fit for purpose, therefore the practice is not available to those in need. Tell us Silverdale what can we do to help the problem, avoiding the sick is not an option, Burgess Hill needs a fully functioning surgery, tell us how we can help.
Visited March 2024
Silverdale Practice has not yet replied.
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Review titled My GP appointment
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2024
I’ve been struggling with chest pains heart palpitations, fatigue, dizziness, headaches, nausea ect I went to a and e and they we’re concerned about my heart rate as it was shooting up when I stood up They referred me back to my gp to get a 24 hour heart monitor I went to see my gp he was so uninterested on what I was trying to explain to him The first things he asked me if I was anxious not taking into account my symptoms He didn’t even examine me or check my heart rate or blood pressure He simply sat there and said I need to exercise more I’m not overweight at all I’m a normal weight for my age I explained to him my symptoms have been persistent for 3 months which is preventing me from working After the appointment when I went to reception he asked me if I recorded our conversation which I didn’t do. And said if I wanted to record the appointment I would need to ask for permission I felt I wasn’t Listened to and completely disregarded because of my age I have change gp now hoping I don’t get the same outcome
Visited March 2024
Silverdale Practice has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2024
This surgery has gone downhill over the last year. Our family go left last year, we were never informed she was leaving, given a choice on our new gp or even informed who this is. To get an appointment you have to do an econsult or phone at 8am. Today the same thing has happened to me as has several times before, I tried an econsult as it is not an urgent matter, econsult is not available till tomorrow, I phoned and got a call back after 30 minutes, all appointments for today have gone, call or econsult tomorrow. There is no guarantee I will be able to do either of these then. I’m a carer for my elderly parents who are suffering health issues, being unable to arrange an advance appointment makes it difficult for me to sort out time off work to help them with appointments. The system seems designed to prevent people from seeing a dr. I appreciate that there are targets set but a few appointments in advance surely would work as it always used to with a mix of on the day and future appointments. My mother had a phone call last week from a pharmacist at the surgery saying they would like to put her on statins due to her failing kidneys (first she has heard about this) and high cholesterol, this is based on a blood test she had done 7 months ago which they are only now contacting her about. She has now received these tablets but still not spoken to a dr. This is causing her great anxiety which coupled with a suspected heart condition which she is having tests for and breathing issues is not good, but I am unable to help her speak to dr only to contact surgery each morning first thing in the hope there may still be appointments left and I’ll be able to help her with them if I’m not working (obviously I can’t book time off work to help her on the day as it’s too short notice for my employer) This whole system gets more ridiculous every time I have to contact the surgery.
Visited January 2024
Silverdale Practice has not yet replied.
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Review titled Impossible to see a Doctor or speak to a person
Rated 1 star out of 5
by Helen Thomas - Posted on 13 December 2023
The telephone line opens at 8.30 but often states that no-one is available to talk so you should go through E-consult. E-consult is "open from 8.30 to 2pm" but actually stops working much earlier. If you use E-consult you may still need to call because they reply by text message but you can't respond by text message. In which case you are back to trying to catch them on the phone which their phone line often doesn't allow you to do. I have a physical ailment which should be shown to a doctor and was not given an appointment but just texted "you haven't provided enough information on E-consult" without specifics of what to provide, if I am able to provide it as I am not a doctor, or how to provide it seeing as I was not given an appointment to see someone face to face, can't reply to the text, and the phone lines are out. It is just after 12pm and the phone lines have been shut off and now hang up on you due to hitting clinical capacity, and econsult is also shut. I have also been issued a prescription for something I don't have for which I have not symptoms which will now be wasted as I have no avenue to tell anyone I do not require it. The whole system is an absolute shambles. It simply does not work.
Visited December 2023
Silverdale Practice has not yet replied.
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Review titled Left without any option to get prescribed medication
Rated 1 star out of 5
by jon-paul cameron - Posted on 15 December 2023
I have been diagnosed with Gout for several years now but recently, due to a break in my medication, I have lost the repeat prescription with Silverdale or NHS. Having spoken to the practice I was told by another doctor, not my Dr, that I would need a blood test to confirm continued medication - when I booked this, Silverdale then cancelled due to staff illness without rebooking. And now when I call the practice, they are experiencing "maximum number of calls / meetings with doctors and staff so are unable to accept further dialogue." I am left with n-oone to speak to, no means to contact my doctor and I am now running low on both sets of meds I need to treat my condition. What am I expected to do? There is no guidance and this is appalling behaviour by the practice in their treatment of a patient on their books.
Visited November 2023
Silverdale Practice has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Fiona Moss - Posted on 23 November 2023
Rang for an appointment, great that offered same day but was attending funeral at time offered. Told that appointments had to be allocated in order and therefor couldn’t have anything later in day. Told that I should Only ring for an appointment on days when not doing anything else!! Bonkers and extremely unhelpful
Visited November 2023
Silverdale Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Mrs B - Posted on 17 November 2023
In a difficult environment, I feel it is important to highlight my experiences as a patient at Silverdale over the past 10 years which have been very positive. It is clear that things have changed over recent years and that we are currently in the midst of very difficult and frustrating time for both patients and staff re the NHS. However, I have always been given an appointment at Silverdale if I have needed one, and I have had all necessary referrals and treatments required. The phone situation can be frustrating but I have always got through eventually. There is a particularly kind, helpful and thoroughly lovely receptionist that I have spoken to more than once and a doctor who has followed up telephone consults with further pertinent information, by text, on more than one occasion. There has been the odd time that something hasn’t been quite right but, overwhelmingly, our (my family’s) experiences at Silverdale are very positive and I highly recommend them as a surgery.
Visited November 2023
Silverdale Practice has not yet replied.
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Review titled very poor telephone answering
Rated 4 stars out of 5
by Michael Vaile - Posted on 10 October 2022
22 minute wait on telephone before getting an answer that could have been put on the text message asking me to call the surgery. waste of my time and your staffs time.
Visited October 2022
Silverdale Practice has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2022
No one answers the phone and if they do, either they ask you to call back or just ask you to dial 111.
Visited September 2022
Silverdale Practice has not yet replied.