Lavant Road Surgery - Ratings and reviews
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Chloe white - Posted on 22 April 2024
I would like to take the time to compliment my GP I felt that she was extremely empathetic, she took the time to listen and to ensure a follow up appointment was scheduled I will not hesitate to see her again and would like to express my gratitude for my experience
Visited April 2024
Review titled Lavant Road Surgery
Replied on 23 April 2024
Hi Chloe, Thank you for taking the time to leave your feedback. It is always nice to hear when our patients are happy with the service we are providing. I have passed your feedback to the GP that saw you. Many thanks, Ciara Newman Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2024
Following a procedure at St Richards Maxillo-Facial Unit i had a severe pain that came on over the Easter holiday. I clealy had an infection so called in to the the surgery in the morning and was given an apointment with a Dispensing nurse the next day. She examined my wound in detail and prescribed antibiotics. Fantastic service and very greatful for the attantion I received
Visited April 2024
Review titled Lavant Road Surgery
Replied on 23 April 2024
Thank you for taking the time to leave feedback about the service you received. It is great to hear when our patients are happy with the surgery. I have passed your feedback to our lead nurse to share with the team. Many thanks, Ciara Newman Practice Manager
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Review titled Terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
I have rung 3 days in a row for an appointment for my 2 year old who has a chronic condition to be told to ring 111 as no appointments and no urgent on the day appointments despite me saying my daughter is vulnerable. As a result she ended up going into hospital as she got worse at home. She just needed antibiotics. I rung up again today as she needed more antibiotics as not improved and again told to ring 111. I’m really disgusted that as a surgery you don’t prioritise children especially ones that are vulnerable. Other surgeries locally would make an appointment for a child or get the duty dr to call. I feel very let down! I can never get an appointment for myself and have to book an appointment for 6-8 weeks time which is crazy but for my children I expect them to be able to get the help they need from the GP. I will be putting a complaint through as my daughter got worse and it could have been prevented if she saw the dr on day 1! Once you get past the receptionists and actually see a dr or a nurse they are all lovely and I have no complaints with them!
Visited December 2023
Review titled Lavant Road Surgery
Replied on 07 December 2023
Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. We continue to see extremely high levels of demand for appointments. To ensure patient safety we are following the recommendations for safe working set out by the British Medical Association. From the beginning of April we have been forced to make significant changes to our appointment rota and how we handle requests for appointments. The reason for the changes is a variation to our contract, imposed by the government, without negotiation. The main result of the changes is that when our appointments are all booked we cannot ask patients to call back on another day. This means that when all available appointments have been filled, patients will be directed to other services, this is likely to be 111 or Accident and Emergency but could include local pharmacies and other agencies. No-one at Lavant Road welcomes these changes; we feel they may result in decreased continuity of care and continue a government backed process to undermine your GP surgeries in favour of an anonymous salaried doctor service. There is nothing wrong with the surgery- based, family doctor model we currently run, it just needs better investment and resource. If you feel strongly about these changes then please lobby your MP, please do not complain to the management at Lavant Road Surgery. Many thanks, Ciara Newman Practice Manager
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Review titled Helpful Practice
Rated 5 stars out of 5
by Revd Canon Nigel Mason - Posted on 15 February 2024
Recently retired and looking to improve my health, however, like most men anxious about visiting GP. I also needed to find out results of tests from my previous GP's practice. I was able to express my concerns and fears, received a gentle, friendly and helpful response, and left the appointment encouraged and assured.
Visited December 2023
Review titled Lavant Road Surgery
Replied on 19 February 2024
Thank you so much for taking the time to leave a comment on your recent experience here at Lavant Road Surgery. I have passed your feedback to your GP. We are always very grateful to hear of our patients positive experiences. Ciara Newman Practice Manager
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
Phoned to book an appointment after an uncomfortable weekend and told there was no appointment available until December. That is 5 - 6 weeks time.
Visited October 2023
Review titled Lavant Road Surgery
Replied on 02 November 2023
Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. Unfortunately we continue to see extremely high levels of demand for appointments and this is reflected in the current wait times for routine appointments. From the beginning of April we have been forced to make significant changes to our appointment rota and how we handle requests for appointments. The reason for the changes is a variation to our contract, imposed by the government, without negotiation. The main result of the changes is that when our appointments are all booked we cannot ask patients to call back on another day. This means that when all available appointments have been filled, patients will be directed to other services, this is likely to be 111 or Accident and Emergency but could include local pharmacies and other agencies. No-one at Lavant Road welcomes these changes; we feel they may result in decreased continuity of care and continue a government backed process to undermine your GP surgeries in favour of an anonymous salaried doctor service. There is nothing wrong with the surgery- based, family doctor model we currently run, it just needs better investment and resource. If you feel strongly about these changes then please lobby your MP, please do not complain to the management at Lavant Road Surgery. Many thanks, Ciara Newman Practice Manager
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Review titled Very pleased, professionalism spotted my cancer early
Rated 5 stars out of 5
by Henry - Posted on 02 November 2023
Due to the diligence of the doctor here my lung cancer was detected early and then quickly and efficiently dealt with. I'll always be thankful and impressed by the way this was spotted and so professionally dealt with in its initial discovery and follow up. There is no doubt in my mind that had this not been found when it was, when I was completely unaware of it with no discomfort or overt symptoms, that it would have developed into something much more serious and difficult to deal with, most probably fatal. As it was the care I received meant that the cancer was relatively small and localised and so could be dealt with by timely surgery.
Visited July 2023
Review titled Lavant Road Surgery
Replied on 10 November 2023
Dear Henry, Thank you for taking the time to leave this feedback. I am so happy to hear that the doctor was able to identify and support you quickly and effectively through your diagnosis. I will share this with the staff here at the surgery. I wish you all the best. Ciara Newman Practice Manager
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Review titled terrible appointment booking system
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have hardly ever had the need to see a GP but on the odd occasion I do, I called at 8am on the dot and was already caller 20 in the queue. I waited in the queue for 26 minutes where they offered me one a appointment, where unfortunately I just could not make so instead of offering me one for a later date, I was advised to call in again at 8am the next day and wait another goodness knows how long. I have ended up calling 7 times previously as by the time I got to the front of the queue, all the appointments were gone. Surely the receptionists can offer us appointments even if they are weeks in advance. I have been forced to go private for a GP appointment as I dont want to risk leaving my symptoms to go unchecked.
Visited May 2023
Review titled Lavant Road Surgery
Replied on 25 May 2023
Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. Unfortunately we continue to see extremely high levels of demand for appointments and this is reflected in the volumes of patients who call through to us each day meaning that there can at times be a considerable wait on the telephone to speak to us. We are currently in the process of reviewing our appointment booking processes in line with recent changes. Many thanks, Ciara Newman Practice Manager
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Review titled Very friendly and professional staff
Rated 5 stars out of 5
by Barry Austin - Posted on 23 March 2023
After recently signing on with this practice after leaving another, I was extremely impressed with everyone I came into contact with from the receptionist to the doctor. The attention I received could not have been better, considering the stresses the NHS is under at the moment.
Visited March 2023
Review titled Lavant Road Surgery
Replied on 27 March 2023
Thank you so much for taking the time to leave such a lovely comment. I have passed your feedback to the reception team and the GP's. We are always very grateful to hear of our patients positive experiences. Ciara Newman Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Emily Dougherty - Posted on 24 February 2023
A very quick response to my e-consult request this morning followed by a helpful conversation with one of the reception team. Excellent service particularly at a time when the system is under such pressure.
Visited February 2023
Review titled Lavant Road Surgery
Replied on 28 February 2023
Thank you very much for taking the time to leave us a lovely review. As always, these mean a lot especially in such challenging times for us. I have shared your lovely words with the rest of the surgery team. Many thanks, Ciara Newman Practice Manager
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Review titled Great care and follow up following repatriation from France
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2023
Following a major fracture to my wife’s femur, the doctors and receptionists organised prescribing pain killers and referral to the fracture clinic without delay. Thanks for everyone’s efforts
Visited February 2023
Review titled Lavant Road Surgery
Replied on 23 February 2023
Thank you for taking the time to leave us a review. It means a lot to our staff to hear such positive reviews when we are facing such challenges. We are very glad that we could help. Many thanks, Ciara Newman Practice Manager