Riverbank Medical Centre - Ratings and reviews
Reviews
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Review titled Prompt response to request for appointment
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2024
Phoned in the morning . Was given appointment that afternoon. Problem dealt with efficiently and appointment made for blood test
Visited April 2024
Review titled Riverbank Medical Centre
Replied on 22 April 2024
Thank you for taking the time to leave a review about your recent contact with Riverbank. We do work hard to give the best care we can to all our patients and the triage system allows us to provide this care in a very timely manner.
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Review titled Prompt treatment
Rated 5 stars out of 5
by Y Woodward - Posted on 20 April 2024
I was seen very quickly. Had blood test and ECG one day. Saw my Dr who took me seriously and immediately made me feel I would get the help I needed with the quick diagnosis. Gave me follow up appointments which was helpful.
Visited April 2024
Review titled Riverbank Medical Centre
Replied on 22 April 2024
Thank you for taking the time to leave a review about your recent visit to Riverbank. I am glad to hear that all went smoothly. We do work hard to give the best care we can to all our patients.
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Review titled doctor
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
personally for me i was in and out of hospital for a week and they couldn’t find out what was wrong and i called the doctors and they helped me a lot supported me and made me feel better.
Visited March 2024
Review titled Riverbank Medical Centre
Replied on 23 April 2024
Thank you for your review. I am glad we were able to help you during what must have been a worrying time. I hope you are feeling better now.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2024
Obtained an appointment quickly and seen on time . Friendly GP 's and approachable . Have nothing more to add time . Still pleased that we can see a Dr fairly quickly.
Visited February 2024
Review titled Riverbank Medical Centre
Replied on 27 February 2024
Thank you for leaving a review about your recent contact with Riverbank. I am glad to hear that the system worked well. Everyone works as hard as they can to provide the best service to our patients and it is always nice to hear that this has been achieved and appreciated.
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Review titled Great friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
Lovely quick call with receptionist Doctor called back within an hour and was in the surgery for a face to face appointment within another hour. Lovely doctor very helpful
Visited February 2024
Review titled Riverbank Medical Centre
Replied on 19 February 2024
Thank you for taking the time to leave a review about your recent contact with Riverbank. I am so glad to hear that everything went well. I will pass your kind comments onto the staff.
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Review titled Not much say anything first experience
Rated 4 stars out of 5
by Josephine Aldorete - Posted on 05 February 2024
They are accomodating, but not happy when one of the nurse taking my blood test 3 times if you could put somebody which expert of taking blood . please, it seems trying to practice my arm , its not very nice feeling that she trying to keep on moving the needle inside ,sorry first time thats bad experience. Thanks
Visited January 2024
Review titled Riverbank Medical Centre
Replied on 08 February 2024
Thank you for taking the time to leave this review. I am sorry to hear that you had a problem with a blood test. I can see that an alert has already been put on your records to say that you will be booked with the nurses next time, and a longer appointment will be given as your blood was difficult to obtain. I understand it is unpleasant and I am sorry that it made you feel that they were practicing on you, which they weren't. Together the staff take about 1000 blood samples a month so they are all very experienced, sadly some people are easier to obtain a sample from than others. I hope with the new arrangements for you your next blood test will be much more straight forward.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
I was impressed with the outcome after 2 years of doctors saying no, I finally got the referral I wanted just waiting on appointment now
Visited January 2024
Review titled Riverbank Medical Centre
Replied on 31 January 2024
Thank you for taking the time to leave a review. It is always reassuring to hear that our hard work to provide the best service that we can has been appreciated.
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Review titled Caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
After phoning for an appointment I was advised to attend straight away as I needed hospital care to avoid a potentially life threatening situation. The receptionist and doctor were very helpful and caring.
Visited January 2024
Review titled Riverbank Medical Centre
Replied on 31 January 2024
Thank you for taking the time to leave a review about your recent contact with the Practice. We will always respond quickly to anyone who has a serious condition and I am glad to hear that this was the case with you. I do hope you are feeling better.
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Review titled Great practice
Rated 5 stars out of 5
by Sara V - Posted on 22 December 2023
Have always found this practice and all the staff to be very good, friendly and very helpful. If needed you can usually get an appointment quickly. Would highly recommend.
Visited December 2023
Review titled Riverbank Medical Centre
Replied on 31 January 2024
Thank you for taking the time to leave a review. It is always nice to hear that our hard work to provide the best , most responsive service that we can has been appreciated.
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Review titled Wonderful GP Practice
Rated 5 stars out of 5
by Christina Smith - Posted on 30 November 2023
Have just recently joined Riverbank and my experience is just so very good Doctors, Receptionist appointments pharmacy. Excellent
Visited November 2023
Review titled Riverbank Medical Centre
Replied on 07 December 2023
Thank you for taking the time to review your recent contact with the practice and for your kind remarks. I will pass this onto the whole team. It is always nice to receive recognition for the hard work the entire team put into caring for our patients.