Novum Health Partnership - Ratings and reviews
Reviews
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Review titled Professionalism
Rated 5 stars out of 5
by Nana Ama. - Posted on 20 April 2024
At the Baring Road GP centre, the nurse who attended to my son delivered with care and was informative about her duty. The GP centre was always clean and the atmosphere conducive
Visited April 2024
Review titled Novum Health Partnership
Replied on 22 April 2024
Dear Nana Ama Many thanks for taking the time to write in with your positive feedback. Your comments have been forwarded to the nursing team who I am sure will appreciate hearing them. Thank you again. Kind Regards Miss M Stewart Practice Manager
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Review titled Failed to deliver.
Rated 3 stars out of 5
by Amn Brewster - Posted on 26 April 2024
I was constantly bombarded with text messages to contact the surgery to make an appointment following blood results made available on 17th April 2024. I honestly thought I was dying and immediately contacted the surgery, only to be given a telephone appointment on 25th April, the following week. I was surprised at the initial urgency, that I would then need to wait a further week. However, no one bothered to call, which I found extremely frustrating and annoying. I was left in an anxious state about the discussion. This is the second time that I was assured someone would ring and it did not happen. It would have been helpful and courteous to inform me that the GP was unable to make contact. I will not accept future telephone appointments, because they cause anxiety which does not help my blood pressure. Suggestions as a way forward: Stop asking patients to ring the surgery to make appointments which you deem are urgent, or where patients are being monitored. You know your schedule, so it is up to you to make contact with the patient.
Visited April 2024
Novum Health Partnership has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by James Ware - Posted on 20 April 2024
I am very pleased with the staff doing a demanding job. I am especially pleased with the nurses as they are kind,considerate and very good at making one feel at ease. The ease of making appointments has also improved post Covid, my treatment of leg swelling and ulceration is ongoing
Visited April 2024
Review titled Novum Health Partnership
Replied on 22 April 2024
Dear Mr Ware I wanted to thank you on behalf of nursing team for your kind words. All of our team try to ensure that our patients are looked after this includes sometimes squeezing patients in who need to have follow up treatment but no appointments available for them to book. We pride ourselves on putting our patients first and try to offer the best service in sometimes demanding conditions. I have passed on your comments to the nurses who have treated you. Kind Regards Miss M Stewart Practice Manager
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Review titled New chat doc service - effective and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Using the chat doc service has been really effective and efficient. The doctors give quick responses and it is very helpful and useful. I appreciate the service provided.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled New chat doc service - Game changer
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
I have found this service very useful. It allows me to have my medical concern’s addressed in a timely fashion. I like that I have asked for medical advice on a few occasion but have been given a face to face appointment as it was deemed more appropriate. This service has literally been a game changer
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled Chat Doc - easy to use
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Found it very easy to use and not time consuming. I have used the service twice now and very efficient. Thank you.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled Very please with the new chat doc service
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
Since I started using a chat doc service ,my life easier in terms of making appointment . I am very pleased with the new service.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled Whatsapp
Rated 3 stars out of 5
by Anonymous - Posted on 06 April 2024
Had some excellent and very helpful dialogue with GP though WhatsApp. Was able to deal with something really quickly as a result and Dr was very proactive in making a referral. Sorry that WhatsApp will no longer be available.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for writing in with your comments about ChatDoc. We hope that when you use our new platform AccuRx, you will find it just as responsive. Kind Regards Miss M Stewart Practice Manager
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Review titled New chat doc is really useful
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Really useful. Very simple. I would like our number to be saved against our profile, so I don’t have to go through name, surname, NHS no. each time. Just a message and then greeted with options to what I want, as it knows who I am by my number.
Visited February 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with such positive feedback relating to our ChatDoc service. We have recently moved to a new platform called AccuRx which can be found on your NHS App we think will be just as responsive for our patients. Even if you do not have the NHS App you can go to our website and fill in the form online. We are aware that not all of patients are able to use this form of communication and our receptionist can still be contacted via telephone or in person and they will be happy to complete the form on your behalf. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc easy to use
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2024
I’ve never used the chat doc service before but it was a lot better than i was expecting. It was easy to use and all of the questions allowed me to give the necessary information. I got a reply from the gp service very quickly after using it and i would definitely want to use it again.
Visited January 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with your positive comments about ChatDoc. We have now moved the AccuRx platform and I hope you find this service just as responsive. Kind Regards Miss M Stewart Practice Manager