Summercroft Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Dave - Posted on 26 April 2024
Swift friendly service as always. They took blood today. Always nice people on duty. Parking is free and plentiful.
Visited April 2024
Summercroft Surgery has not yet replied.
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Review titled A really good receptionist But not aloud to use her name
Rated 4 stars out of 5
by Mark Forbes - Posted on 11 April 2024
I needed some medication and was thinking who will I get as you do.but I was lucky enough to go through to ? she said her name was and honestly couldn’t ask. For better service.even said she’s call ball back i she really did.
Visited April 2024
Review titled Summercroft Surgery
Replied on 18 April 2024
Dear Mark, Many thanks for posting your positive review. Although you don't have the Receptionists name I will pass this on to the Reception team who may well remember you. Thank you once again and kind regards, Janet Carlo Practice Administrator
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Review titled Unable to get doctor appointment
Rated 1 star out of 5
by Lynne Stanford - Posted on 04 April 2024
I have phoned this surgery numerous of times to be told can’t get an appointment need to call back 8am next morning. Then it all happens again next day. When I did get through to reception a few weeks ago I was told that certain Pharmacy’s could issue antibiotics, so this morning I rang one and they confirmed because my daughter had her tonsils out she had to see a doctor. Upon phoning the doctors again this morning was told to call back 8am tomorrow. No wonder there are more mental health problems around when you can’t get to see a doctor. Looks like I will have to take my daughter to urgent care and having to put the load on them, that’s the only way of getting any help these days.
Visited April 2024
Review titled Summercroft Surgery
Replied on 18 April 2024
Dear Lynne, Thank you for your feedback. We do take all comments seriously and are continually reviewing the appointment system. Please be aware: You may find it easier to request a call back from our Surgery if your time is limited. Reception will signpost you to a Pharmacy for certain conditions including the one which we understood you to be calling about. If you are unable to get an appointment with a GP you have the option to call 111 or attend Accident & Emergency if it’s an emergency. Janet Carlo Practice Administrator
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Review titled Not patients friendly
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2024
I’ve been trying to submit an e-consult for 3 days now but every time I attempted there was a message saying “your practice doesn’t accept e-consults at the moment”. Eventually I called the reception asking for a telephone consultation with my GP. The answer was: “we haven’t got any appointments, please call back tomorrow at 8am”. When I asked about the e-consult service I was told they had 12 (!), could not accept any more and closed it at about 11am. I myself work for the NHS starting at 7:45am and cannot ring the surgery in the morning or complete an e-consult during my working hours. My husband works as well and is unable to do it for me. As the e-consult service is unavailable in the afternoon and you cannot book an appointment over the phone later in the day, it means I can’t contact my GP at all. Very disappointing service and difficult to navigate especially for people who work. Perhaps the surgery should reconsider the way their appointments are allocated as it’s impossible for me to get any.
Visited January 2024
Summercroft Surgery has not yet replied.
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Review titled Patient, kind and supportive member of the nursing team
Rated 5 stars out of 5
by Athena Christodoulou - Posted on 15 September 2023
I attended the practice with my son for his MMR vaccine. We were welcomed by the nurse on duty that day who was patient with us whilst we settled ourselves into the room and was approachable and friendly. The nurse took time to get to know my son, who at the age of 1 1/2 was quite nervous. The nurse prepared the vaccine, all the while reading my son his favourite book. This all helped contribute to a quick and swift administration of the vaccine. The nurse very kindly rewarded my son with a sticker which instantly stopped his tears. I am very grateful for this nurses attentiveness. I have since been back for my own personal appointment and have seen the same nurse who has continued to go above and beyond their usual duty. The review via the NHS website does not allow me to name or give the initials of who I am referring to, which is a great shame given that we have received such excellent care.
Visited September 2023
Summercroft Surgery has not yet replied.
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Review titled Surprisingly good service
Rated 3 stars out of 5
by Graham Price - Posted on 05 July 2023
One swallow a summer does not make but this morning I called at 0800hrs, spoke with a helpful and polite receptionist, got a doctor’s telephone appointment with my GP, who rang me on time and gave me a quality consultation. I have been a fierce critic of this practice, often giving it deservedly low ratings, but today I find myself able to say they did me proud this morning and it’s 5+ stars from me. I haven’t had to use their services in quite a while but hopefully they have sorted out the historic problems that are well known from previous reviews including my own. Well done and thank you.
Visited July 2023
Summercroft Surgery has not yet replied.
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Review titled Caring informative experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I had an appointment today and the nurse was so kind, caring and informative. She gave her time and personalised care, which I really appreciate and I would like to ensure her excellent approach and high standards are recognised.
Visited July 2023
Summercroft Surgery has not yet replied.
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Review titled always problems with prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
In the last 6 months I've had 1 prescription lost, and 3 repeat prescriptions rejected without explanation. If there is a medical reason why a prescription can't be issued, I expect to be informed what it is.
Visited June 2023
Summercroft Surgery has not yet replied.
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Review titled Helpful and efficient
Rated 5 stars out of 5
by Don - Posted on 06 April 2023
After explaining a previous operation pains to the friendly and helpful reception, a Doctor called me back mid afternoon for a telephone consultation, from which a later afternoon in person appointment was then made and I was very gratefully seen and cared for, all on the same day.
Visited March 2023
Summercroft Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Barbara - Posted on 14 February 2023
I have been trying to contact this practice for the last 4 weeks regarding a follow up appointment, I have now actually spoken to a receptionist on both two days and have been told there are no appointments available this week and then the GP is off for 2 weeks so have been advised to call back in 3 weeks time!! to try and gain this appointment, this will then be another 3 weeks on top of the time I have already spent trying to gain this appointment, to be quite frank the appointment system this surgery uses is archaic one can never get through and then when you do you are told there are no appointments, if this system was put on-line it would save time trouble and the receptionist having to field these calls daily, the reviews for this practice are quite bad so I would have thought these should be taken into account to try and resolve them, but this is not the case. I have now given up trying to get this follow up appointment due to the inefficiency of this practice.
Visited February 2023
Summercroft Surgery has not yet replied.