Green Porch Medical Partnership - Ratings and reviews
Reviews
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Review titled Dysfunctional
Rated 1 star out of 5
by Lee Brown - Posted on 18 March 2024
Two recent experiences where this practice proves to be totally inadequate to provide the duty of care to its patients. I had to wait 3 weeks for an appointment to seek advice following a back complaint which has left a numbness to one leg. After finally seeing what I can only describe as possibly the scruffiest dressed doctor who also struggled to string a single sentence together, I was prescribed yoga 🧘! He then proceeded to advise general exercise for which I explained I regularly run. He then replied, I can see you don’t have a big belly but you’re nearly 50 and getting old! Amazing what a genius, so glad I contribute to his salary! The second more recent experience was my wife trying to get an appointment for our 6yr old daughter who has had a persistent cough for many weeks which is now making her physically sick. After the usual failed attempts to phone for an appointment (same experience everyone has - wait in line then all alts gone) my wife called 111. The advice given was they would send through a referral to speak to a doctor so my wife call the surgery back. No appointments available travel 30 mins to faversham walk in. They were brilliant and gave our daughter a steroid shot, inhaler and antibiotics, clearly in need of medical support. Terrible care from this hideous excuse of community medical centre Green Porch! Shame on you!
Visited March 2024
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear Mr Brown Thank you very much for your feedback. I am Nicola Reeves, the new Practice Manager at the Green Porch Medical Centre. I am very sorry you have had a poor experience at the practice, I have taken note of your comments and concerns and I do appreciate how difficult it can be to get an appointment. This is why we signpost patients to the Faversham Urgent Care Centre. I will discuss this with the GP Partners at the practice but in the meantime if you have any further problems or concerns then please contact me. Kind regards Nicola Reeves Practice Manager
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Review titled Appointment
Rated 1 star out of 5
by Patient - Posted on 28 March 2024
I had a call appointment with Gp today but they didn’t contact us . Now there are 4 days off due to Easter holiday and I have to wait next four days to get the appointment. Careless surgery
Visited March 2024
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear patient Thank you very much for your feedback. I am very sorry you did not receive a call back. Please can you contact me and give further details so I can look into this. Kind regards Nicola Reeves Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
I contacted gp today regarding back pain, I was given a phone appointment 2 days later, very quick response, thank you
Visited December 2023
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear patient Thank you very much for your positive feedback. We are always trying hard to improve our service and I will feed your comments back to the staff Kind regards Nicola Reeves Practice Manager
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Review titled Terrible, just terrible!
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
I don't think they actually have any doctors on site, it is impossible to see one. Phantom doctors and horrendously abrupt and rude receptionist(s). Robotic answers: no appointments available, call at 08:00, goodbye! If possible - avoid!
Visited August 2023
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Patient, I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre, that you’ve found it impossible to see a doctor and have found our receptionists to be abrupt and rude. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are no appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that is being faced by the majority of Primary care Providers. Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data and implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. Staff training will be of utmost importance moving forward and we would like to see reception staff able to provide clear advice, whether on the telephone or in person, in relation to appointment availability and options for patients should we not have a suitable appointment available at that time. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre
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Review titled Avoid at all costs
Rated 1 star out of 5
by Olivia - Posted on 06 March 2024
Literally impossible to get an appointment. You can't get them in advance, you have to call at 8am to get an appointment the same day. There is technically an online system to get appointments, but it does not work. There is no queuing system when you call, you just have to keep calling until someone picks up. I started calling at 8am on the dot, and called 42 times before I got through at 8:20am. By then, all the appointments were gone. I have applied to transfer to a different GP because of this, as I have attempted to get an appointment for two weeks.
Visited June 2023
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear Olivia Thank you very much for your feedback. I am very sorry you have been unable to get an appointment at the practice. We now have a new telephone system which enables patients to wait in a queue when calling at 8am with a facility for a patient to have a call back if requested. We do appreciate how difficult it can be for a patient to get an appointment and I will share your feedback with the practice staff. Kind regards Nicola Reeves Practice Manager
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Review titled Appalling surgery and receptionists
Rated 1 star out of 5
by Paul - Posted on 17 February 2023
I need an urgent MRI scan as I’ve had an accident and sittingbourne memorial are requesting it urgently, but they need the doctors to approve it This is where the back log starts in the process This is a recurring injury from 3 years ago when the doctor refused it then for 8 months, when after I got an MRI through a different system I needed an emergency operation as I had torn my tendon, fractured my elbow which eventually healed itself and smashed my cartilage in my elbow Well the memorial hospital thinks I’ve done the same again at work, They said I need to contact my doctor for approval I left the memorial and went straight to the doctors Well The place was totally empty, only 3 very rude receptionists who totally ignored what I was saying and gave me a tatty peice of paper with a date on it for nearly 4 weeks later, when I asked what it was, they just burst out laughing saying doctor don’t see anyone anymore only phone calls, when I tried to explain it was urgent, they just laughed and said best they can do 3 receptionists and no work, no wonder the nhs is in trouble Anyway, the doctor phoned today, but my house not my mobile and spoke to my daughter I immediately phoned the surgery when I found out and they said I have to rebook my missed appointment This place is a complete joke and run by idiots that are still hiding behind closed doors even though covid is over I find it a total disgrace that even though the hospital has tried to get the process going with the doctors, they don’t give a damn and are even ignoring them as well, This place really needs investigation if the authorities have got the testies to do it So it looks like a trip to hospital to block up there A&E , all due to there lazy doctors Avoid joining this place I’m looking elsewhere now for a decent surgery
Visited February 2023
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Paul, I appreciate that your review was left some time ago but as Green Porch Medical Centres new Practice Manager I want to review/respond to all patient concerns however historic. I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre, that you’ve experienced delays to your diagnosis/treatment, found our reception team to be rude and have considered joining another Surgery. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are no appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that is being faced by the majority of Primary care Providers. Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data and implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. I know your review was left a little time ago but please rest assured that our doors are very much open and we are seeing patient on site on a face-to-face basis daily. Telephone appointments are still available but only to allow patients choice when it comes to how they access our services. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre
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Review titled Worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
You can just as well not have a surgery. When you ring them up they never have a space even if your child is very ill. And then when you do get an appointment you hear the doctor say to the receptionist that it will need to go quick as he wants to go home. In the 3,5 years that I have been with this surgery I have managed to make 1 (awful) appointment.
Visited February 2023
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Patient, I appreciate that your review was left some time ago but as Green Porch Medical Centres new Practice Manager I want to review/respond to all patient concerns however historic. I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre and that having made an appointment ultimately have not been happy with the clinical care provided. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are no appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that is being faced by the majority of Primary care Providers. Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data and implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. Patients in Kent and Medway are now able to use an app to view waiting times at local urgent treatment centres (UTCs) and minor injury units (MIUs). The WaitLess app can help patients who have decided to go to a UTC or MIU make an informed choice about which site to visit. It displays the number of people waiting and the longest waiting times, along with travel information, so patients can decide to visit a site that is not so busy. Although this is not a solution for the issue of access, these centres are there to provide support to patients who find their GP practices do not have suitable appointments. Perhaps this may be a suitable alternative while we address and rectify some outstanding issues here at Green Porch. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre
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Review titled It’s terrible
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
You never see the same doctor, your appointments constantly get cancelled if you manage to get one. The staff at reception are so rude. They deny having any records of your health whilst prescribing you medication for it for 10 years. It really should be shut down. All you have to do is look at Sittingbourne gossip board to understand how bad this place has become.
Visited February 2023
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Patient, I appreciate that your review was left some time ago but as Green Porch Medical Centres new Practice Manager I want to review/respond to all patient concerns however historic. I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre, that you have not had any continuity of care, found our reception team to be rude and feel the surgery should be shut down. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are no appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that is being faced by the majority of Primary care Providers. Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data and implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. Patients in Kent and Medway are now able to use an app to view waiting times at local urgent treatment centres (UTCs) and minor injury units (MIUs). The WaitLess app can help patients who have decided to go to a UTC or MIU make an informed choice about which site to visit. It displays the number of people waiting and the longest waiting times, along with travel information, so patients can decide to visit a site that is not so busy. Although this is not a solution for the issue of access, these centres are there to provide support to patients who find their GP practices do not have suitable appointments. Perhaps this may be a suitable alternative while we address and rectify some outstanding issues here at Green Porch. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre
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Review titled Difunctional practice
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2023
This is so sad but l have now decided to leave this practice as l feel my health and well-being are in danger . I have waited over 120 hours for a prescription only to keep being told it’s not been signed off,so l have been with out medication that l take on a regular bases . Staff just don’t seem to care they just want to get rid of you when you go in there there’s no concern from them about your well being all l hear when l go in there is sorry no Apointments please phone at 8 o clock but they don’t say but all the Apointments will be gone if there are any as it’s now 10.30 because that’s how long it’s taken to get through . I think it’s the worse surgery in sittingbourne and in my option should be closed bad management bad staffing .never a doctor in sight or a nurse appalling service,this is the opinion of lots of people .how it’s still being aloud to run l don’t no . So if anybody is thinking of joining don’t bother very bad service .
Visited January 2023
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Patient, I appreciate that your review was left some time ago but as Green Porch Medical Centres new Practice Manager I want to review/respond to all patient concerns however historic. I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre, that you waited 5 days for your prescription to be approved and that ultimately you’ve decided to leave our Practice. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are no appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that is being faced by the majority of Primary care Providers. Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data an implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. I am very sorry that I was unable to discuss your concerns with you prior to you leaving Green Porch and I hope you have been able to register with an alternative practice. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre
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Review titled Unprofessional/ never get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
I have never been able to see GP ever since I registered with the surgery. Imagine getting through on phone one day at 8:03hrs and they said they are already full without even listening to you. No customer service from the receptionist. I walked down again another day to meet up at 8:am and it was the same excuse that some of the staff are sick and they don't have anyone to attend to patients the most annoying thing was how the receptionist related to you so unprofessional no appointments were available. It is impossible to get through and once you do there are never any appointments available. This is so frustrating and disappointing. If people have their ways they should avoid this kind of surgery. I am a healthcare worker and I know how passionate I am about my patients. Even if there is workload I communicate effectively. The receptionist are so arrogant. I don't want to generalize to all staff because I have not been able to their nurses or GP. However, they are services are so poor.
Visited December 2022
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Mr Patient, I appreciate that your review was left some time ago but as Green Porch Medical Centres new Practice Manager I want to review/respond to all patient concerns however historic. I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre and that you’ve been unable to see a doctor/nurse. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high; though as a healthcare worker I am sure you’re already keenly aware. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are not appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data an implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. Patients in Kent and Medway are now able to use an app to view waiting time at local urgent treatment centres (UTC) and minor injuries units (MIU). If we are unable to provide you with a suitable appointment the ‘Waitless’ app can help you make an informed choice on which UTC or MIC to visit should you feel your problem needs clinical support that day. It displays the number of people waiting and the longest waiting times, along with travel information, so patients can decide to visit a site that is not so busy. While I appreciate this is not a solution to the problem of access at GP practices throughout Kent and Medway, the UTC’s and MIU’s are in place to provide patients with care should they find that their GP surgery has no suitable appointments. Perhaps this might be a somewhat helpful solution in future while we address the issues surrounding access here at Green Porch Medical Centre. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre