Highparks Medical Practice - Ratings and reviews
Reviews
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Review titled A good experience
Rated 3 stars out of 5
by Sarah W - Posted on 17 April 2024
I had the contraceptive implant put in today. The doctor and nurse were very proffesional and calming. I felt anxious initially but they both made me feel at ease. The whole experience was good and I left the surgery feeling happy.
Visited April 2024
Highparks Medical Practice has not yet replied.
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Review titled Reassuring GP
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
Was good to be able to discuss how my cancer treatment was going with a GP that knows me and understands what I’ve been through in the past.
Visited March 2024
Highparks Medical Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
I went through completing an on line econsult and received a swift response with a face to face appointment
Visited February 2024
Highparks Medical Practice has not yet replied.
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Review titled Well run practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
The staff are very friendly and efficient and booking in is very easy. The nurse had get a second opinion from the doctor and it was all very professional.
Visited February 2024
Highparks Medical Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
Happy with the Service o received today. I went in on my appointment time. The nurse and receptionist found me appointments for my next time I needed to see the doctor.
Visited February 2024
Highparks Medical Practice has not yet replied.
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Review titled Nurse appointment
Rated 5 stars out of 5
by Susan George - Posted on 21 February 2024
Really nice experience with the nurse. She was very good and explained everything. She made me feel really comfortable
Visited February 2024
Highparks Medical Practice has not yet replied.
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Review titled Sad to see the deterioration in service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
I've been registered with this practice for over 32 years. Always been impressed with the service received but recently it has been dire. I'm generally fit and well but there is the odd occasion when I need to use the service. Getting onto e consult is incredibly difficult unless you are on the ball at 7.30am. Even if you manage to get that submitted, they don't read it properly and in my case I've had to try again the next day. Some of the phone staff are pleasant and helpful if you manage to get hold of somebody but others are rude and dismissive. I've been trying to sort out a medication error for the last 24 hours and have no option now but to wait for 4 weeks when a clinician will attempt contact me by phone, text, email .....who knows? Fortunately it's not urgent but just a waste of everybody's time and delaying the start of my treatment. Seriously considering changing to another pratice.
Visited February 2024
Highparks Medical Practice has not yet replied.
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Review titled very helpful and friendly service
Rated 5 stars out of 5
by Tim Cross - Posted on 06 February 2024
Great experience - was able to phone and get an appointment- Dr i saw was very helpful and put me at ease
Visited January 2024
Highparks Medical Practice has not yet replied.
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Review titled Econsult shut!
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Attempted to fill out econsult form at 7.48 am, 18 minutes after it opened, it was closed!! Absolutely ridiculous!
Visited December 2023
Review titled Highparks Medical Practice
Replied on 18 December 2023
Dear Patient, I am sorry to hear of your concerns with the practice. Thank you for your recent feedback. We communicate updates to any online tools and opening times on our website and our social media page. The junior doctor strikes alongside winter pressures has created a surge in demand for services and we have to at times turn off our e-consult services to ensure we are able to operate safely and within capacity. If you require any further help, or would like to discuss your concerns further please contact us at highparks.medical@nhs.net .
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Review titled Going down hill
Rated 1 star out of 5
by Andy Doran - Posted on 20 September 2023
We have been with this practice 29 years We made allowances during covid but the practice loves to say ring 111 or go to A-E Most receptionists are rude and say use e consult Phone calls if your number 13 in the queue that averages 45 minutes on hold Once it took 1 hour 20 minutes to get them to answer I had a visit to A-E it took the doctors 3 months to follow up this visit E consult is a complete waste of peoples time because most things say ring 111 If you ask for a call back that takes 3 weeks The service is appalling We have now changed practices Dread to think how much worse it will get with all the new houses at cliffe woods
Visited September 2023
Highparks Medical Practice has not yet replied.