Jubilee Medical Centre - Ratings and reviews
Reviews
-
Review titled Great Male paramedic
Rated 4 stars out of 5
by Linda Rice - Posted on 23 April 2024
I had an appointment with the male paramedic today and he was brilliant. Acceptance of my sensitivities of meds. Understanding and gave me time and thorough examination. Amazing and so very friendly hope I have him on every visit. Lovely person.
Visited April 2024
Jubilee Medical Centre has not yet replied.
-
Review titled Impossible to deal with
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Phone lines are always double digit queues and only being answered by one surgery despite being shared across 3 sites. Practices are manned by deflated staff members - probably in parallel with the level of disappointed patients approaching them. Econsult hours are a measly 7.30-10.00 and that is it. If you're lucky to submit your econsult in time you may be lucky to get the correct path of action you're looking for - or you might not too. Massively understaffed for patient numbers and yet theyre still accepting more. Poor.
Visited January 2024
Jubilee Medical Centre has not yet replied.
-
Review titled Great experience
Rated 4 stars out of 5
by Peter Markham - Posted on 24 January 2024
I contacted the surgery today. The telephone wait was about 15 minutes, Less time than walking there. The receptionist was very very helpful, thank you. The Doctor phoned back really quickly and was so thorough and professional.I was treated with respect and dignity. This is how good things can be. thank you all again
Visited January 2024
Jubilee Medical Centre has not yet replied.
-
Review titled Confused
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
The CQC review shows "Good". But the patient reviews say otherwise. It is very difficult to get an appointment, so I assume that the Practice is short of Doctors but they are accepting new patients. I find the whole system a nightmare. I recently needed antiviral medication and the reply to my phone call was a text telling me to call 111 (I have lost count of the times I have asked not to be contacted on my mobile as it is unreliable). They told me it was the GP responsibility but fortunately tried anyway and I did get them. It is very sad as it used to be an excellent Practice. Looking at Istead Rise the reviews don't seem any better.
Visited December 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
Might I suggest that our government stores its gold reserves in Kent House Surgery in Longfield. It would be totally safe as it is totally impossible for the public to get in there!
Visited October 2023
Jubilee Medical Centre has not yet replied.
-
Review titled GP’s are great. Let down by admin and management
Rated 1 star out of 5
by Dean Jeffreys - Posted on 12 June 2023
Terrible experience today and I normally rave about this practice. The doctors themselves are great but I’m afraid in recent years the practice has become terrible. As of today I actually changed my doctors to another. The doctors need to look at the admin and office staff. They are letting the practice down and are rude and quite frankly unhelpful. I was pretty much called a liar today and asked to prove myself even though I’m 3 days out of surgery. The person on the phone made come to the practice to prove what medication I needed, even though it had been given in at both surgeries. I can’t say I’m happy leaving because certain doctors are first class. Sadly practices management and admin staff really really let the whole thing down.
Visited June 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Very Worrying
Rated 1 star out of 5
by Malcolm carpenter - Posted on 01 July 2023
I find it impossible to obtain an efficient service and at times any service from the practice. Nothing I can do gets the correct prescriptions and I have given up trying. Even my MP has tried. The latest fiasco was the change in the systems (yet again) to using just Apps for it would seem most of the interactions with them and I had to visit them to plead with them to obtain essential medical treatment for both me and my wife when she had been turned away. You cannot turn people away who are seeking essential medical services but over the last couple of years they have done just that.
Visited May 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Shocking communication and follow up
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Being tested for extreme fatigue, had 3 blood tests, latest one no communication from GP so rang practice. Receptionist advised all normal so no follow up. Ok so what about the thing that was being rechecked - is that ok now and if so why was it retested? Don't know. Ok so what about the tablets prescribed - do I carry on with them, will they be added to my repeat prescription? Don't know. Ok but nothing has changed re my symptoms so clearly I need to speak to someone to understand what happens now as the problem hasn't changed - can I speak to someone medical? No - you'll need to start a new e-consult!! Not happy but am sitting here now trying to do that and......"Your surgery isn't accepting e-consults until tomorrow"!!! And we wonder why a+e's are overwhelmed - broken NHS
Visited May 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Reception Staff
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
I was trying to get in touch with the doctors regarding a referral, I tried to explain the situation to the receptionist who then cut me off stating I was giving too much information. I was told to do an econsult the following morning (as it is not open 24/7). I truly felt brushed off by the receptionist, at a time where faith in the system has never been lower.
Visited May 2023
Jubilee Medical Centre has not yet replied.
-
Review titled Absolutely disgusting treatment
Rated 1 star out of 5
by Megan - Posted on 11 April 2023
My grandad is extremely unwell and the way the staff have treated him is utterly disgusting. There is an extreme lack of concern it seems from all members of staff on all levels. Their completely inability to provide their patients any sort of substantial care is absolutely vile. He is dying and needs care to keep him comfortable. They completely disregard for a dying man makes me absolutely sick and all I can think is that they have literally no compassion, empathy or regard for human life.
Visited April 2023
Jubilee Medical Centre has not yet replied.