Newton Place Surgery - Ratings and reviews
Reviews
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Review titled Full marks.
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
My GP was friendly, helpful and professional. We were able to discuss my situation frankly and she was very supportive. I’m very happy with my consultation today. Full marks.
Visited March 2024
Newton Place Surgery has not yet replied.
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Review titled Poor Patient Service
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
My mum has been trying for 18 days now to get an appointment but to no avail. She has been nauseous, diarrhoea, sick and the more she explains this to the receptionist the more they ask her what is wrong. Now if my mum was a Dr the would’ve been no need to see a Dr. This is bad service and in my life have I never seen anything so bad. Looks like Private health care is the way to go but then you need a referral from a Dr and by the Looks of it at Newton Place Surgery you will never get an appointment!
Visited March 2024
Newton Place Surgery has not yet replied.
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Review titled Resonable
Rated 3 stars out of 5
by Anonymous - Posted on 12 March 2024
I have tried to book on phone an appointment for 4 days only to be told there aren’t any I went to the surgery to be told there was only 1 in April a month away on the 9th . If the surgery is short staff why isn’t there a loco called in , I know the nhs is in shreds but to sit on a phone for 10 minutes or so then to be told none or even cut off while on it .its not good , up to now I have had no complaints but since covid it seems to me everyone is on go slow . I really hope things will in prove, meanwhile it doesn’t help my foot which keeps swelling up and my sleepless nights having carpal tunnel which is extremely painful .
Visited February 2024
Newton Place Surgery has not yet replied.
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Review titled speedy service
Rated 4 stars out of 5
by kathy - Posted on 09 December 2023
On getting through to the receptionist, she made an appointment for me the same afternoon to see my own named doctor. That doctor went over and above the requirements to refer me quickly online. I was pleased to meet her and see her efficient and caring nature and how much she enjoyed her job in spite of the obvious difficulties these days. The teams need everybody's support in these difficult times that are not caused by themselves.
Visited December 2023
Newton Place Surgery has not yet replied.
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Review titled So helpful and efficient
Rated 5 stars out of 5
by Kim - Posted on 21 December 2023
I always receive a phone call on the same day when I use the eConsult as I did on this occasion. The GP referred me straightaway for the treatment I required and I was then contacted by the surgery the next day as they had a cancellation. All the staff I encountered were excellent and I really feel they should be commended.
Visited December 2023
Newton Place Surgery has not yet replied.
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Review titled Help for my Mother
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
My mum has been a patient at Newton Road for many years and she has had amazing care. Sadly, in the the last few years my sisters and I have found that there is no joined up thinking or holistic approach to the care my mum receives. She is 87 and suffers from chronic pain from arthritis, as well as other ailments that she receives medication for. She manages the pain with patches and this was fine until they decided to change the patch. This is because they are worried about her liver and kidneys. They have now changed her blood pressure pills too. She now doesn't sleep and as she says, Im 87, I just want to be out of pain. From being a very gregarious independent lady, it seems she has lost the will and can't be bothered with anything. This is ridiculous. Why can they not leave things when they are working, or if they are worried look at the patient as a whole and how the changes will affect her. She has complete capacity, but they are not listening to her. I have now stepped in to try and advocate for her, but it is obviously very difficult to get an appointment and you cannot talk to anyone. There isn't even an email that you can contact the surgery with to express your concerns. Hence me writing on this. I would very much like to talk to someone that could possibly help me get to the bottom of this. My fear is that my mother will be so tired she will fall and end up in hospital. My mother would in all likelihood not come out and this would cost the NHS a lot more in the long run!
Visited November 2023
Review titled Newton Place Surgery
Replied on 11 December 2023
We are sorry to hear of the trouble that your mother has been experiencing with her care at the practice. So we can assist you, I would be very grateful if you could email us at: kmccg.newtonplacereception@nhs.net and mark it for the attention for the Business Manager. I look forward to hearing from you. Kind regards Kelly Temple Business Manager
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Review titled Seamless, professional and caring coil change
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
I had my coil changed on 3rd October 2023. This was my first coil change so I was a little nervous going in to the appointment.the Dr and chaperone really put my mind at ease, explained the procedure fully and again at each step. All I can say is, wow and thank you! You reassured me, made sure I was comfortable throughout and I have to add, I didn't experience pains anywhere near what I had imagined. The only feeling I had was a very mild discomfort woth the old coil being taken away, but that was very minimal. The Dr did also find a cyst on my cervix at the time of the coil exchange, and has done a referral for swabs to be taken but assured me it doesn't look like it is anything nasty, but she wanted to be safe and have it checked. Thank you all staff at Newton Place!! You're truly amazing
Visited October 2023
Newton Place Surgery has not yet replied.
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Review titled Thankyou
Rated 5 stars out of 5
by Gemma Clayton - Posted on 17 April 2023
I just wanted to write to express my thanks and gratitude to all the staff, nurses and doctors who have cared for me over the last few months. Off all the professionals involved in my care, as a team you're by far the most reliable and you have offered me the most care and support when I need it. Thankyou for your caring, empathic approach and most importantly a reassurance that despite how busy you all are you continue to be responsive and pro active to my needs. Kindest regards Gemma
Visited April 2023
Newton Place Surgery has not yet replied.
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Review titled Best Practice
Rated 5 stars out of 5
by Ian Stubbs - Posted on 22 March 2023
All the consultations I’ve had at this practice have been excellent. But the last two have been exceptional. The last GP I saw has a brilliant future ahead. Unbelievably thorough in questioning and examining me. It’s so reassuring to have such a great team looking after their patients in an exemplary manner. Sincere and grateful thanks.
Visited March 2023
Newton Place Surgery has not yet replied.
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Review titled Great service in difficult circumstances
Rated 5 stars out of 5
by Joanna Leeks - Posted on 03 February 2023
A very busy practice and yet fantastic service. Reception staff were calm and very helpful. The GP went university and beyond with her advice. Amazing experience all round.
Visited February 2023
Newton Place Surgery has not yet replied.