WellBN Healthcare - Ratings and reviews
Reviews
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Review titled Friendly & helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2024
Friendly and helpful receptionist. Short waiting time. At my appointment the nurse explained clearly my procedure, which went smoothly, and the results protocol. My experience at this surgery was good, I felt the nurse was kind and professional. I would recommend this surgery.
Visited April 2024
WellBN Healthcare has not yet replied.
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Review titled Nice environment
Rated 5 stars out of 5
by Betty - Posted on 05 April 2024
My partner has dementia and I found it difficult to provide the tablets the surgery changed the prescription for me making it so much easier can't thank them enough
Visited April 2024
WellBN Healthcare has not yet replied.
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Review titled Fear and trepidation
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
It was with fear and trepidation that I approached the surgery I arrived on time and was seen by the nurse who was about to commit the dastardly deed of removing blood from my arm fortunately it was a painless experience and I was given a wad of cotton wool to stop any unnecessary bleeding which was later taped to my arm which was rather fortuitous as I have a paranoid fear of my own blood The nurse assured me that everything was fine and requested that I should leave go home and lie down to get over the experience but all in all and joking apart as pleasant experience as was possible under the circumstances
Visited April 2024
WellBN Healthcare has not yet replied.
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Review titled Great practice!
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
My baby had her immunisations there and the nurse was lovely and patient. Also, every time I have needed something, the practice has replied very fast and has given me appointments when needed. As a first time mum, I feel supported by them!
Visited April 2024
WellBN Healthcare has not yet replied.
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Review titled Horrendous
Rated 1 star out of 5
by E Sellings - Posted on 26 April 2024
Phone system does not work, I spent 4 hours holding on the phone (then gave up) in the que to speak to someone at the practice. The phone did not cut me off even after the practice was shut for the day. When I asked practice staff why the line/que was still open making people think that they are still in the que, they could not tell me. Also, I tried booking an appointment for a blood test, requested by hormone specialist and was told that the nearest they could offer me me was in 4 weeks time. Absurd and should not be acceptable in any shape or form.
Visited April 2024
WellBN Healthcare has not yet replied.
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Review titled Calm reception area / kind staff
Rated 5 stars out of 5
by Debbie Jaye - Posted on 03 April 2024
WellBNBenfield is an accessible surgery, I’ve only seen my mental health practitioner twice but she is very good. Empathetic, understanding, good listener. Finding her advice very helpful. I do need a copy of the CBT chart she showed me during our session yesterday, 2nd April 9.30am, thank you. Reception staff are very nice too. Calm & polite.
Visited April 2024
WellBN Healthcare has not yet replied.
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Review titled Systems that work and staff that care
Rated 5 stars out of 5
by Amy Weinberger - Posted on 19 April 2024
Myself and my two young children have been cared for by WellBN for over 10 years. The same nurse who gave my son his first vaccinations 10 years ago, still does my smears and more recently my cancer-related injections. She is lovely. In fact I have three favourites that I actively look forward to seeing as they are so brilliant. Over the years we’ve had issues of varying complexity and I am more than happy with the response of WellBN. We are very appreciative and I certainly wouldn’t want to switch to any other surgery. Thank you WellBN
Visited April 2024
WellBN Healthcare has not yet replied.
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Review titled Important problems that to be addressed urgently
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
My elderly parents are registered with WellBN Brunswick. My experience is frankly appalling. Although individual health carers that work for the practice are great, the overall management of this practice is dire. My father suffers from late stage Parkinson's and my mother is very frail with a heart failure conditions and complications with warfarin. They are housebound but to get someone to visit from the surgery is almost impossible. They are consistently told they need to visit the surgery despite their physical ill health. I have been chasing them for weeks for a flu jab for weeks, referral for a wheelchair or more recently when my Mum had a fall with swelling on her leg just a visit . That is just the start of my issues with the practice. I cannot in conscience recommend this surgery for your wellbeing. There are too many ongoing failings.
Visited February 2024
WellBN Healthcare has not yet replied.
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Review titled Very caring and efficient
Rated 5 stars out of 5
by Mr Anonymous - Posted on 20 February 2024
I had a sudden diabetes and high blood pressure diagnosis and the practice have been incredibly thorough with arranging appointments, blood tests, text message reminders and follow up calls. I've been genuinely impressed by the attention to detail and the text message reminders are so useful. I've probably had about 20 interactions with the practice in the past year relating to my diabetes and the numerous blood tests and many other tests relating to the diagnosis and the service has been incredibly efficient and the staff genuinely care.
Visited February 2024
WellBN Healthcare has not yet replied.
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Review titled Delighted
Rated 5 stars out of 5
by Annette Kendrick - Posted on 19 January 2024
I came to the surgery yesterday 18/1/24. Today I had an X-ray and by lunchtime I had a reply from the Surgery Doctor. Thank you so much for your prompt and explicit reply.
Visited January 2024
WellBN Healthcare has not yet replied.