Sedlescombe & Westfield Surgeries - Ratings and reviews
Reviews
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Review titled Need to fix appointment wait
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
If you lucky enough your call answered, then you might get an appointment or just told “try again tomorrow… Waiting in the waiting area with a 1 year old for more than half an hour, it’s not what I would call Healthcare. Pointless to book appointments.
Visited March 2024
Sedlescombe & Westfield Surgeries has not yet replied.
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Review titled Be nice if they ever answered the phone
Rated 2 stars out of 5
by Anonymous - Posted on 27 November 2023
It used to fairly easy to at least get an on the phone niw seems impossible. 2 hours trying on first occasion so gave up, today rang out so gave up again!
Visited November 2023
Review titled Sedlescombe & Westfield Surgeries
Replied on 18 December 2023
Dear Patient Thank you for your comments, we welcome all feedback. I am sorry to hear that you had difficulties in accessing the surgery on this occasion over the telephone. The practice does offer on-line booking which enables the patient to make an appointment anytime without the need to telephone the surgery. If you would like further information regarding setting up an on-line account please discuss this at the reception desk. regards Sedlescombe and Westfield Surgeries.
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Review titled Out of date medication
Rated 3 stars out of 5
by Teresa Stapley - Posted on 08 March 2023
Recently saw GP at Sedlescombe prescribed antibiotics course of 21 tablets. Following completion of course happened to notice expiry date on box was 09/2021 some 18 months out of date. Contacted surgery and received an apology had phone call from GP following day saying reissuing In Date prescription. All well and good but was not asked or informed whether tablets being this amount of time out of date could be harmful and I was made to feel that it didn’t really matter when it could explain some effects I have experienced since finishing the out of date tablets prescribed but I wasn’t asked about that possibility. Unbelievable.
Visited February 2023
Sedlescombe & Westfield Surgeries has not yet replied.
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Review titled Great pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I use to get my tablets from westfield surgery but they kept getting my tablets wrong so came to sedlescombe what a difference they are cheerful and very efficient well done sedlescombe brillant surgery
Visited February 2023
Sedlescombe & Westfield Surgeries has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Michele Povey - Posted on 05 December 2022
Ive only been at this practice for 2 years but i cannot fault them !! The GPs reception staff and chemist are all helpful ! In this day when there is so much strain on the nhs they yave never failed to help me or my hubby!! Well done
Visited December 2022
Review titled Sedlescombe & Westfield Surgeries
Replied on 06 December 2022
Thank your for taking the time to acknowledge the excellent service you have received from this practice. Given the current pressures being placed upon on it is pleasing to know that the staff here at the practice are appreciated, whilst working in difficult times.
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Review titled Great service
Rated 5 stars out of 5
by Kelly Belcher - Posted on 25 September 2022
Called surgery at 8:30 this morning. Got through by 8:45 with Tel appt that same day. Doctor called at 10am. Gave us face to face appointment at 5pm the same day. So happy with how easy it is to access the surgery and to be reviewed, especially with all the difficulties that surgeries are facing in the current climate. Even better was the GP (NHS website won't let me name him) who was a great listener, paid attention to our concerns and was patient with my daughter, who has additional needs. Very impressed with the service from this surgery.
Visited September 2022
Sedlescombe & Westfield Surgeries has not yet replied.
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Review titled Exemplary service
Rated 5 stars out of 5
by Fenwick - Posted on 14 June 2022
My family have always been given the best care. We have been patients for 13 years and have found the care and attention to detail to be exemplary. Referrals or any extra health care has been provided when needed. Appointments are thorough and unhurried and we are listened to.
Visited April 2022
Sedlescombe & Westfield Surgeries has not yet replied.
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Review titled Wonderful practice
Rated 5 stars out of 5
by S F Stephenson - Posted on 05 April 2022
This practice has always been very good. But over the last two years of Covid they have been exceptional. Working under great pressure they have looked after me and my family so well. Also there is great kindness from all the staff which means a lot. S F Stephenson
Visited April 2022
Sedlescombe & Westfield Surgeries has not yet replied.
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Review titled Wonderful practice
Rated 5 stars out of 5
by S F Stephenson - Posted on 05 April 2022
This practice has always been very good. But over the last two years of Covid they have been exceptional. Working under great pressure they have looked after me and my family so well. Also there is great kindness from all the staff which means a lot. S F Stephenson
Visited April 2022
Sedlescombe & Westfield Surgeries has not yet replied.