Charter Medical Centre - Ratings and reviews
Reviews
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Review titled Flu Jab
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
Had flu jab at the practice, service very efficient in booking the appointment and clinician who did the procedure kind and professional. Thank you
Visited October 2023
Charter Medical Centre has not yet replied.
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Review titled I have received the best of care.
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
I transferred from a local practice with which I was very dissatisfied. I have a number of health issues which have been treated very well and in a timely manner. So far I have always got a same day appointment either by phone or online booking. The reception staff are incredibly helpful and go out of their way to assist. The doctors all listen and discuss health issues and treatments. Additionally the practice pharmacists are just as professional and helpful. Altogether I have found this a brilliant surgery, well managed utterly professional and patient focussed and am so glad that I transferred from a practice where business seemed the prime consideration. Thank you to everyone.
Visited July 2023
Charter Medical Centre has not yet replied.
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Review titled Superb practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2023
From phone call to Surgery and then seeing medical staff..one can only praise this great team. Following diagnosis and advice on further treatment support and care was amazing..your staff are still 'real humans' with great qualities that cannot be bought..I have a medical background and am very confident in Charters.
Visited June 2023
Charter Medical Centre has not yet replied.
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Review titled Not good enough
Rated 1 star out of 5
by Gillian Carpenter - Posted on 06 June 2023
My brother, registered with Charter, was end of life. When I actually managed to speak to someone - especially someone medical, but reception staff to - they were wonderful. Empathetic and efficient. However, there's the rub. Actually getting to speak to someone is a fools errand. Over the course of three phone calls trying to speak to someone I spent a total of 4 and three quarter hours on hold waiting for someone to pick up. It's just unacceptable. All anyone can expect is good enough care from a GP surgery but waiting considerably over an hour each time is not even in the same universe as good enough. However I would like to thank the medics who attended my brother in his final week. They were excellent. Their compassion towards him and the family, plus facilitating medication to keep him comfortable was fantastic. As a result of their efficiency he passed away peacefully and pain free.
Visited June 2023
Charter Medical Centre has not yet replied.
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Review titled Feels like I’m just a number ! Overwhelmed practice .
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
Sadly , I was diagnosed as diabetic some years ago after a routine blood test. I later discovered that a blood test 5 years previously to this one had not been disclosed to me, apparently I was pre diabetic but unaware of the situation. No member of staff told me this. There was no follow up. I now have to take a cocktail of drugs to control my illness. My main gripe is with the doctors still not wanting to see people face to face . Even when you do E Consult , the follow up is poor. The pandemic is now over. Doctors, quite rightly get paid very substantially, so why can’t we have weekend appointments? Newsflash , people feel poorly seven days a week and not just Monday to Friday !
Visited April 2023
Charter Medical Centre has not yet replied.
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Review titled Awful wait times for anyone who has to call
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2023
They text asking you to call but it takes 45mins+. Still on hold currently for my son who I can’t book for online as he’s under a certain age. The hold times for reception are obscene and not understandable when you see the volume of staff
Visited April 2023
Charter Medical Centre has not yet replied.
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Review titled Efficient and professional
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
I had a telephone consultation about managing pain. The GP was knowledgeable and practical. I appreciated not having to sit in the surgery even though he was punctual and prompt. Thank you
Visited December 2022
Charter Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Peter Bartholomew - Posted on 19 November 2022
I had a face-to-face appointment on Friday 18 November regarding a recurring skin problem behind my right ear that had not healed up for 4 months. The doctor took a close look and decided that it needed further examination at the Royal Sussex Hospital and completed a form in the endeavour to get me seen ASAP. He said that if I hadn't heard back within two weeks to contact him. Whilst with the doctor I raised another issue, 'the arthritis in my neck'. To cut a long story short he prescribed me Co-Codamol 8/500 tablets which would help me manage the pain when it is at its worst. I felt relieved about the ear problem and pleased to have the additional pain killers for my arthritis. The doctor was very easy to talk to and I felt confident going forward.
Visited November 2022
Charter Medical Centre has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
I have recently moved to the area and am delighted to find a GP who is so professional and who genuinely seems to care about her patients. Would highly recommend this practise (although it did take some time to figure out the technology!).
Visited November 2022
Charter Medical Centre has not yet replied.
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Review titled Flu jabs
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2022
I attended a pre-booked flu jab on 15 October 22. This is a brilliant a quick service. The nurses were lovely. I arrived a bit early, got in the cue. The wait was short and I was able to have my jab quickly and without fuss A brilliant well done to everyone who were ensuring we were in the right queue and for the staff giving the jabs Wish you’d do this for the Covid boosters.
Visited October 2022
Charter Medical Centre has not yet replied.