Seaford Medical Practice - Ratings and reviews
Reviews
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Review titled Poor treatment
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
I'm 67 and have what I presume are the inevitable 'age spots'. Having one that seemed to appear over a couple of days and quite big and dark I thought it best to get them all checked out. I haven't seen mine or any Doctor at the practise for a few years now as not one to go there unless absolutely necessary. Having finally managed to get a message through to triage, an appointment was made to see a paramedic. Whilst I am in awe of their skills, I can't imagine one of their skills is deciding if my 'age spots' are just that. Paramedic did take photos and consult with a dermatologist but I have come away a feeling of not being 100% satisfied that they were not physically checked by the right person. Photos are not a substitute for a physical examination. As a patient who very rarely bothers the Doctor I feel let down.
Visited April 2024
Seaford Medical Practice has not yet replied.
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Review titled Poor service with regards to getting to speak/ see a Doctor.
Rated 1 star out of 5
by Georgina Craigs - Posted on 02 November 2023
Today I called to see (ha! ha!) or speak with a Doctor with an on going medical condition. I was informed that my GP had a face to face appointment in 5 weeks, and I had to call at 8am tomorrow with the link completed on line. I am 75, and I need medical treatment I was advised to call 111 and they arranged consultation today on the phone however, by midnight (guess what) Nothing.I am relying on Cameron’s pharmacy to give me advice but I need a review as the medication can only be taken safely for 28 days. I fail to understand how the NHS website says the surgery is taking on new patients! I have no alternative but to try and find another practice or go private as this practice has lost the plot regarding appointments and should be ashamed of themselves.
Visited November 2023
Review titled Seaford Medical Practice
Replied on 03 November 2023
Dear Ms Craigs - thank you for taking the time to leave a review. We are extremely sorry you have had a poor experience and will look into this for you. Best wishes Seaford Medical Practice
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Review titled No longer a caring practice
Rated 1 star out of 5
by B F Harrington - Posted on 23 October 2023
Being a patient with stage 4 lung cancer and multiple myeloma. I made an appointment with my surgery at the beginning of August. Having written a letter insisting on a face to face. I had been experiencing pain on my left side for months. I eventually got an appointment, the Dr concerned showed little interest and arranged an ultrasound. Without any physical examination he speculated it might a hernia. The fact the Dr was going on holiday the following day it would seem inquiring about my ongoing cancer wasn’t a priority. I had an Ultrasound 2 weeks later at the surgery. Having waited now for 2 months for the results there has being no follow up from my GP. My previous GP would have made a brief call to alleviate any worries taking into account my underlying health conditions. I am now at the stage where I feel that I don’t have that primary care and support from this surgery. It was once a remarkable surgery with caring Drs that genuinely offered not just care but a lot of support. With little support for your physical wellbeing or mental health it seems you are just left to manage everything yourself.Having been with the surgery for nearly 20 years it is sad that I now feel I been let down by my surgery since my previous Dr has left to go to a more progressive and caring surgery.
Visited August 2023
Review titled Seaford Medical Practice
Replied on 30 October 2023
Dear Mr Harrington Thank you for taking the time to leave a response. We are extremely sorry to read your review and would wish to apologise on behalf of the Practice if you feel we have fallen short of an expected service. We would be more than happy to look into your comments further if you would like to email the Practice on: sxicb-esx.smp-complaints@nhs.net Upon receipt of your email, we will be happy to investigate and provide a full written response. With best wishes Seaford Medical Practice
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Review titled Prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
It is now getting near on impossible to get a repeat prescription a. On time b. Not lost at surgery c. Jammed in the printer . Every (without exception) prescription request is wrong ! You phone them , you clearly write your request , they actually issued the wrong medication , the one they advised to be withdrawn and did not issue the correct one . This cannot surely be acceptable!
Visited July 2023
Review titled Seaford Medical Practice
Replied on 18 July 2023
Thank you for taking the time to leave feedback regarding repeat prescriptions. Your comments are of importance and we would like to investigate further. If you would like to provide your details on the following email sxicb-esx.smp-complaints@nhs.net we would be more than happy to look into this for you and provide you with an explanation. Best wishes Seaford Medical Practice
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Review titled Goes from bad to worse
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Seems you have to push hard for a face to face, and when you get it, the Dr shows little interest as if it an inconvenience. With previous Drs that have now left, you came away feeling really cared for. You would think with 8 people now on their management team, the service would have improved. From once being a surgery that cared, from my experience the doctor I saw showed little interest.
Visited July 2023
Review titled Seaford Medical Practice
Replied on 10 August 2023
Thank you for taking the time to leave a review. We are extremely sorry your experience has not been positive. Your comments are of particular concern and we would be very happy to look into this further if you would like to contact us via our complaints email sxicb-esx.smp-complaints@nhs.net. Best wishes Seaford Medical Practice
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Review titled Great idea
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2023
This is an easy one. My experience today was the web site. Your online triage is an obvious idea. I'm sure you will make it work. By the way, I suggest removing the apostrophe from "Patient Triage – Update and faq’s": it gives a bas impression. Regards, Ron
Visited July 2023
Review titled Seaford Medical Practice
Replied on 05 July 2023
Dear Ron Many thanks for taking the time to leave a review. In particular, thank you for your comments regarding the typos on our website. We will ensure these are amended. Best wishes Seaford Medical Practice
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Review titled Poor service for appointments and repeat prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
For the last year or more I have not had my prescription dispensed on time, in spite of it being submitted in good time. On two occasions I have had to return to the surgery to have the prescription re-issued as it had not been received by the pharmacy. This last time April/May it has not been forwarded to the pharmacy 9 days after submission, after listening to various recordings on the telephone for 20 minutes I spoke to the reception who managed to get it issued today! Hopefully I will be able to collect soon.
Visited May 2023
Review titled Seaford Medical Practice
Replied on 10 May 2023
Thank you for highlighting your concerns and please accept our sincere apologies for the frustrations caused. We are pleased to read this has been resolved. However, if you would like to write into the Practice, via the following email address: sxicb-esx.smp-complaints@nhs.net providing further detail, we will be happy to investigate what happened and provide you with a more detailed response. Best wishes Seaford Medical Practice
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Review titled May as well close down
Rated 1 star out of 5
by Darren Jaques - Posted on 14 March 2023
Impossible to have confidence with the practice when you have no idea who your GP is and unable to have a telephone call back from a Dr. for 10 days. When you suggest that you call 111 they agree just to get you off the phone. Nurse team very good but the rest of them let them down!
Visited March 2023
Review titled Seaford Medical Practice
Replied on 15 March 2023
Dear Mr Jacques Thank you for taking the time to write a review. We are extremely sorry your experience and review has not been positive regarding appointment availability but are very glad your experience of the Nursing team is favourable. We are working extremely hard to ensure all patients have appropriate access to our services. Please accept our apologies once again for your poor experience. Best wishes Seaford Medical Practice
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Review titled Dissapointed
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I've always sung the praises of Seaford Medical practise, sadly no more, i managed to book a telephone call with a GP , only to receive a txt message four hours later, to be informed, because mine was an ongoing problem, it wasnt considered to be acute enough!! Surely if they hadnt spoken to me how would they know? I'm now meant to wait over three weeks for a call!! So i can call 111 or go to Lewes urgent care!! But i shouldnt have to....I'm so so dissapointed in my treatment (or rather none) from this practice, I've always had such faith in them, sadly this has now been swept away.
Visited February 2023
Review titled Seaford Medical Practice
Replied on 22 February 2023
Thank you for taking the time to share your experience. We are extremely sorry to read of your disappointment. We would be very happy to look into this further, but would require more detail. If you would like to do this, please email: sxicb-esx.smp-complaints@nhs.net and we will be happy to investigate further. Best wishes Seaford Medical Practice
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Review titled Appointment booking
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2022
Absolutely awful booking service. Staff are great once you get connected but getting connected is the problem! Called this afternoon, no 16 in the queue. 37 minutes later I’ve moved up to no 3 then the line cut off! Called back and I was no 18 in the queue! I give up!!!
Visited December 2022
Review titled Seaford Medical Practice
Replied on 20 December 2022
Dear Patient - on behalf of Seaford Medical Practice, please accept our sincere apologies for the problems you experienced yesterday. Unfortunately, we are currently experiencing significant and sustained levels of demand, coupled with a very unfortunate period where a large number of our staff are ill and unable to attend work. We are, therefore, running on a very limited staff number and are struggling to respond as quickly as we would like. Please accept our apologies and please be assured we are doing everything possible during this extremely difficult time. Best wishes Seaford Medical Practice