St James Medical Practice Limited - Ratings and reviews
Reviews
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Review titled Good supportive practice
Rated 5 stars out of 5
by Mick Lovelock - Posted on 24 April 2024
This time I had a blood pressure test. The medical person was friendly and supportive and gave me good advice which I have acted on.
Visited April 2024
St James Medical Practice Limited has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Eva - Posted on 12 April 2024
I felt comfortable and that I could talk about what I needed to discuss with the doctor. She has made some referrals which is what I was hoping for.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Eva, We are glad to hear that you felt comfortable discussing your concerns with the doctor. Creating a supportive environment where patients feel heard is essential to us. We're pleased that the doctor was able to address your needs and provide the referrals you were hoping for. The St James Management Team
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Review titled Impossible to get an in-person appointment
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I had an urgent skin problem which was spreading quickly and becoming extremely uncomfortable. The only way to make an appointment here is via an online form and then you have to wait for a message to tell you that a doctor is going to call you at a time that they specify (usually given as a morning/afternoon/evening, so you have to keep the entire time free). On one occasion I was given an appointment that was two weeks after I submitted the form, in which time the problem became worse and started spreading. If you miss the call (which I could not avoid on one occasion) then you have to start again fron scratch. I had two phone appointments for this issue (one of which was made via the out-of-hours service, as it was the only way I could get an appointment quickly) and on both occasions I was asked to send photos of the affected area - I was then prescribed medication which had no effect or was wrong (was prescribed scalp medication when the problem was not predominantly on my scalp). In the end I felt I had no choice but to pay to go and see a private dermatologist as I didn't want it to spread any further and it was becoming very uncomfortable. Upon seeing the dermatologist it was quickly diagnosed the correct medication was prescribed. I feel that if I had been seen in person this would have saved everyone's time as I would have got an accurate diagnosis from the start.
Visited April 2024
St James Medical Practice Limited has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
A good review and informative information and advice gained. I felt reassure and satisfied. I had a thorough health review and reviewed options demonstrated. I was relaxed with the review and the health advice given was reassuring and answered my concerns.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We're delighted to receive your positive review. Providing informative information and valuable advice to our patients is a cornerstone of our approach to healthcare. We're pleased to hear that you felt reassured and satisfied with your thorough health review and that your concerns were addressed to your satisfaction. Ensuring our patients feel relaxed and confident in their care is our priority and we're here to support you every step of the way. The St James Management Team
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Review titled Professional and considerate experience
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2024
The health practioner took the time to explain the procedure, listened to my concerns and made me feel relaxed during what can be a painful and uncomfortable procedure which I really appreciated.
Visited April 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We are pleased to hear that your experience with our health practitioner was positive. Providing clear explanations, listening to concerns and ensuring patients feel comfortable are all priorities for us, especially during potentially uncomfortable procedures. We're glad that our practitioner's approach helped put you at ease. The St James Management Team
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Review titled Reception
Rated 2 stars out of 5
by James Lopez - Posted on 08 March 2024
I have been trying to get a bottle to give a sample for over a month. Too busy at reception and very slow. I received a phone call about needing it and was told to come to the other window. They refused to help. Please give the correct information when you phone
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear James, We apologise for the inconvenience you've experienced in obtaining a sample bottle. Your feedback is crucial and we are committed to improving our services. We'll address this issue internally to ensure better service and efficiency for all our patients going forward. The St James Management Team
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Review titled Good practice
Rated 5 stars out of 5
by Mary Philip - Posted on 20 March 2024
Got appointment same day when I called for a emergency appointment. I am getting appointments for routine check up and recovering repeat medications without fail.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Mary, Thank you for sharing your positive experience with us. We're glad we could accommodate your emergency appointment promptly and consistently provide you with routine check-ups and repeat medications. Ensuring our patients receive timely care is a priority and we appreciate your feedback. If you have any further needs or questions in the future, please don't hesitate to reach out. Your health and well-being are important to us. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
I have had smear test and everything went smoothly during my practice. The nurse was so kind and I was well informed before the test.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, Thank you for sharing your experience! We're delighted to hear that your smear test appointment went smoothly and that you felt well cared for by our nurse. Providing a supportive and informative environment for our patients is always a top priority for us. The St James Management Team
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Review titled Good Practice
Rated 3 stars out of 5
by Gail Rudder - Posted on 08 March 2024
I had a good experience with the practice on 7 March, the doctor listened and gave advice on what to do to resolve my health issue.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Gail, Thank you for your feedback. We are pleased to hear of your positive experience with our surgery. It is our priority to provide an excellent standard of care to all our patients. Your well-being is important to us and we are here to support you in resolving your health concerns. The St James Management Team
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Review titled ordering repeat prescription.
Rated 3 stars out of 5
by Anonymous - Posted on 06 March 2024
I have been trying to log on to the surgery but cannot to so as it wont recognise my details. I registered with patient access and made a nore of the ridiculously long password but it will not accept it. I want to order some more co-codamol as I have run out. Please advise. I give up. This is getting stupid
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We apologise for the frustration you've experienced in trying to access our online services. Patients can use various means to request medication including requesting them through our website, requesting them through your pharmacy or you can submit a written request at our surgery. We're here to help ensure you have access to the medication you need. Thank you for your patience and understanding. The St James Management Team