Rydal - Ratings and reviews
Reviews
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Review titled Recently Improved
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2024
I brought my six-year old here for a chronic cough. Had a great consultation with a lovely female GP, who was efficient and very kind and caring and clearly excellent at dealing with children.
Visited February 2024
Review titled Rydal
Replied on 17 April 2024
Dear patient, Thanks for taking the time to leave such positive feedback following on from your recent consultation for your six-year old. I will share your comments with the team as it is genuinely much appreciated by everyone. Best wishes, Sharon Smith Practice Manager.
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Review titled Truly outstanding practice!
Rated 5 stars out of 5
by Zainab Hussain - Posted on 24 January 2024
In short, Rydal is an exemplary practice for GP surgeries. I was enrolled as a new patient speedily, and able to get a phone call and in person appointment with the wonderful GPs the same day I called. I was greeted very pleasantly at reception but most importantly, was listened to and not rushed when having my GP consultation. I’m aware I have to keep names anonymous but my GP gave me a thorough checking over and ensured I had a hospital follow up appointment booked in too, as well as a prescription to alleviate my symptoms in the meantime. It’s actually rather emotional finding a practice after 28 years and having a profoundly positive experience from the outset! I feel very assured that the practice will look after myself and its other patients when we need them again. Thank you so very much. Miss Zainab Hussain
Visited January 2024
Review titled Rydal
Replied on 04 March 2024
Dear Zainab, Thank you for taking the time to leave such wonderful feedback, which is much appreciated. I would like you to know that I have shared this with the whole team. Thanks again, Sharon Smith Practice Manager
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Review titled Great response
Rated 5 stars out of 5
by Ken Mills - Posted on 30 January 2024
Had a blood pressure test that was too high and I also had a chest issue. Nurse offered to get a gp call back. I did this and within an hour, was face to face with my GP. Thorough review and next steps facilitated immediately. Always been very happy with Rydal and this was just another amazing experience. Thank you.
Visited January 2024
Review titled Rydal
Replied on 04 March 2024
Dear Ken, Thanks very much for posting comments regarding your positive experience with the team at Rydal, this has been shared with the team and is much appreciated. Warm regards, Sharon Smith Practice Manager
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Review titled Truly outstanding practice!
Rated 5 stars out of 5
by Zainab Hussain - Posted on 24 January 2024
In short, this is an exemplary GP practice. I was enrolled as a new patient speedily, and able to get a phone call and in person appointment with the wonderful GPs the same day I called. I was greeted very pleasantly at reception but most importantly, was listened to and not rushed when having my GP consultation. I’m aware I have to keep names anonymous but my GP gave me a thorough checking over and ensured I had a hospital follow up appointment booked in too, as well as a prescription to alleviate my symptoms in the meantime. It’s actually rather emotional finding a practice after 28 years and having a profoundly positive experience from the outset! I feel very assured that the practice will look after myself and its other patients when we need them again. Thank you so very much.
Visited January 2024
Review titled Rydal
Replied on 24 January 2024
Dear Zainab, thanks so much for taking the time to leave such a glowing review. I will share your comments with the whole team and wish to let you know that they very much appreciate it. Thanks again, Sharon Smith, Practice Manager.
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Review titled Kind and professional
Rated 5 stars out of 5
by Sharon Levy - Posted on 19 December 2023
Yesterday I was reviewed by the practice pharmacist . His advice was professional , kind and relevant and designed to improve my health. This is typical of the experience I have had with every doctor and nurse at the practice for the 26 years I have been at the practice. Very lucky to have them as my local practice.
Visited December 2023
Review titled Rydal
Replied on 20 December 2023
Dear Sharon. Thank you very much for taking the time to leave such wonderful feedback about your experience at Rydal, this is much appreciated by the team. Sharon Smith, Practice Manager.
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Review titled Spoken to rudely by GP
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
GP spoke abruptly informing me she was “very cross” that I had booked an appointment regarding my son’s medical condition to discuss medication to treat it. I explained it is prescription only medication and on speaking with the receptionist I had been informed this was the best way to proceed and a call back with the doctor was booked. I am a doctor myself and understand the pressures within the nhs, but it is inappropriate for anyone to be spoken to in the way I was. This could make many patients worried about calling their doctor to discuss their health, in case they are spoken to in this manner, and made to feel they are wasting their doctors time.
Visited August 2023
Review titled Rydal
Replied on 20 December 2023
Dear patient, thank you for posting feedback about the practice. I am sorry that you were upset with regards to your appointment with one of the GPs. If you would like to discuss this with me further, please call the practice on 020 8504 0532. I am here Monday to Thursday 8am to 4pm. Sharon Smith, Practice Manager.
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Review titled Slow and demeaning
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Patronising, dismissive. Demand the patient to do all the leg work and openly refuse advice. I have to lie each time to get through the online booking system that otherwise keeps on advising me to attend emergency (?). Unfortunately until the GP diagnoses me I cannot use any pharmacy services or a private provider.
Visited May 2023
Review titled Rydal
Replied on 18 May 2023
Dear patient. Thanks for taking the time to leave feedback. I am Sharon, the practice manager and I am sorry to read of the disappointment you feel with the service provided. If you wish to have some help with using the E-consult service we will happily provide this for you. If you wish to know more about the services available at the practice ie the practice pharmacist, first contact physiotherapist, care co-ordinator or how we can arrange a consultation with a community pharmacist for certain minor ailments we are happy to discuss this with you. If you need to make a telephone appointment with the GP or speak to me please contact the surgery on 020 8504 0532. Thanks. Sharon Smith, Practice Manager
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Review titled Friendly service
Rated 5 stars out of 5
by Fatima - Posted on 23 May 2023
Never struggle to get an appointment. All staff is helpful and friendly. Everything is explained in detail. Drs call when they say they will. Appointments run on time.
Visited May 2023
Review titled Rydal
Replied on 24 May 2023
Dear Fatima, thank you for leaving such positive feedback. I have shared your review with the team. Sharon Smith Practice Manager
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Review titled Feedback
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2023
I used the online econsult system to get a callback from my gp. This worked efficiently. I received my gp callback and was then offered a face to face appointment.
Visited May 2023
Review titled Rydal
Replied on 15 June 2023
Dear patient. Thank you for your positive feedback. We are really pleased that you found the E-consult service worked well for you. I have shared this with the team at Rydal. Best wishes, Sharon Smith, Practice Manager.
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Review titled Brilliant Receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Everyone is really helpful and lovely. Always willing to go the extra mile. The telephone triage service was great.
Visited April 2023
Review titled Rydal
Replied on 24 May 2023
Dear patient, Thanks for leaving wonderful feedback. I have shared your review with the team at Rydal. Sharon Smith Practice Manager