Gants Hill Medical Centre - Ratings and reviews
Reviews
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Review titled Very poor sevice
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2023
Called to to doctor about ordering more anti biotic urgently. Was tod by reception he would cal the next Tuesday ( this was on the Friday) I got a call on the Tuesday not by the Doctor but by their Pharmacist. I explained the Doctor was supposed to call about anti biotics. She said She was told to contact me, and needed to phone to talk to A Doctor. I asked for her to either put me through or to ask for to contact me. She said I had to do it as she could or would not do it. I gave up after trying to get through to medical centre. In desperation I called 111 and got a doctor to phone me and he sorted it out right away. I got the medication the next after he sent prescription to my local chemist.
Visited July 2023
Gants Hill Medical Centre has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Terrible medical centre. In reception workers saying on the phone that they will call back later to see doctor for my 11months old son. They never called back.
Visited April 2023
Gants Hill Medical Centre has not yet replied.
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Review titled Very supportive and responsive
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Both receptionists and doctors have been very responsive and supportive to both myself and my very elderly mother over the last few years in relation to a number of medical challenges we have both faced. At a time when the surgery must be stretched to the limits, as everyone is in the NHS, we have always been able to access the doctors. The doctors have given us time to discuss issues and arranged immediate face to face consultations when needed. On two separate occasions the doctors made unsolicited follow-up phone calls to check all was ok. My husband, who is at another local practice, is going to transfer to Gants Hill as the service is so much better. My only suggestion is that phone answering can be a bit hit and miss.
Visited March 2023
Gants Hill Medical Centre has not yet replied.
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Review titled Words Fail me!
Rated 1 star out of 5
by Brian - Posted on 19 January 2023
I grew up in a time when the Doctors Surgery was there to help, that is not the case here. They have wonderful, caring GP's but all this goes to waste due to the way the surgery is run. I had been suffering for over a month with the coughing virus that was going around, as an asthmatic this made it a problem breathing. I had been given two courses of ant-biotics and told to call the GP if the problem had not cleared, which it did not, I tried to book an appointment without success. I was advised to call the Hub, then told to call 111 both without success. I had no medication or an inhaler over the Xmas period, after Xmas I managed to speak to a GP who gave me a further course of anti-biotics and steroids and sent me for a chest x-ray and wanted a face to face appointment when she has the test results. After two attempts calling the surgery, first one I gave up after 45 mins, the second I held on for 61 mins when the call was answered. I asked the receptionist if the results were in and if they were the GP had asked to see me face to face. To my amazement she replied that that they had the results and I do not need to see a GP. I asked what were her medical qualifications to make that statement, she did not reply. I asked what day the GP saw patients face to face, her answer was to call back 8am next morning. I asked who I was talking to, not once but twice and she ended the call. In my opinion the way this surgery is run is not fit for purpose, sad as the GPs are very good.
Visited January 2023
Gants Hill Medical Centre has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
I was keep trying to book appointment for my kid all day long and finally she answered at 4pm. I been told that is too late to book appointment but I was calling all day long and no answer and I need to call next day again from 8am. Because she can't book appointment for my kid now for next day. I call 8am next day o answer until 9.15am. And I was surprised that they pick up phone and what I heard no appointment today or tomorrow only in week time. Very rude staff.
Visited December 2022
Gants Hill Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by K Kumar - Posted on 07 November 2022
I think this is a great GP practice. You can get a telephone appt via the app for the same day very easily. They answer your calls and even have an email address that they reply to quite quickly. This GP surgery is very helpful - the admin, reception and GP's are always very polite and helpful and really do go above and beyond to help the patients. I highly recommend this practice.
Visited November 2022
Gants Hill Medical Centre has not yet replied.
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Review titled The worst GP practice around - should be struck off
Rated 1 star out of 5
by Manny - Posted on 25 October 2022
Gants Hill Medical Centre is more a function to annoy and dismiss their patients than it is a GP. I had to wait 3 weeks to get an appointment that was just a telephone appointment. The reception routinely keep you on hold for an hour minimum just tell you that appointments are released online - which they are not! it is a deeply unhelpful place, i was suffering from chronic back pain and all they kept prescribing me was naxprofen. not even trying to figure out what was causing the pain. the customer service is at an all time low, i wouldn't wish my worse enemy go to that place.
Visited October 2022
Gants Hill Medical Centre has not yet replied.
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Review titled Unprofessional service and not looked after properly.
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
I went to the clinic to get checked my child. Appointment was booked and we were waiting nearly an hour. We were not told why this delay is. when we finally met the doctor, there was no apology or explanation of huge delay. I asked the receptionist if any complaints procedure in place? she had no clue and no knowledge of it. This surgery need urgent improvement and do their job properly.
Visited September 2022
Gants Hill Medical Centre has not yet replied.
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Review titled Worst service/ urgent change of behaviour is required
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2022
Booking system is not designed to facilitate patients. I selected the time and reached at the final stage and it said that appointment is gone. literally in 5 seconds. Then I called, waiting for half an hour. Same time, I dialled from another mobile which was answered after 12 minutes. I raised a concern that your system is corrupt. You didn't answer the earliest call which is going on for nearly 30 minutes and you answered the call which is being dialled from 12 minutes. Reception attitude was aweful and not friendly at all. Then, appointment booked but waiting time was over an hour. No explanation, No apology. I would not to recommend anyone. If someone ask my feedback, I would say that Use any other surgery/clinic but do not go to gants hill medical centre unless they change their behaviour and service immediately.
Visited September 2022
Gants Hill Medical Centre has not yet replied.
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Review titled Getting appointment is like war
Rated 1 star out of 5
by Islam - Posted on 18 May 2022
I am struggling with my leg pain but couldn’t manage any appointment after trying last few days .when I called them they ask to book by online but when I am trying online no space available.today I got one space for my wife but we didn’t received any call .when I called them again they said doctor called her although we was infront of mobile but no call .now they asked me to book appointment again next day for my wife .for me don’t know when get appointment.totally rubbish system.their service is going to worst day by day .
Visited May 2022
Gants Hill Medical Centre has not yet replied.