The Penrhyn Surgery - Ratings and reviews
Reviews
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Review titled Avoid.
Rated 1 star out of 5
by John - Posted on 22 April 2024
Really hard to get an appointment, long wait times on the phone and online form is rubbish. Tried to book an appointment online first which didn't work, so called and got told they couldn't book an appointment and I had to use online form (!!!) So I gave it another go, it worked that time and I then had to wait for someone to call me back to get an appointment. Why couldn't they just book the appointment when phoned? Finally got one booked for 2 weeks after I contacted them. Long wait times in the waiting room to be seen and not a very nice surgery. GP was fine but unable to diagnose so referred me for an X-ray. Waited nearly 3 weeks from having the X-ray with no call so I chased them. They had the results but just hadn't told me. The results were all clear but the receptionist refused to book a follow up appointment with GP. Just kept telling me I should go to A&E instead - all this time wasted. I think they just don't want people to book appointments. Can't recommend them. Going to change to another surgery.
Visited April 2024
Review titled The Penrhyn Surgery
Replied on 22 April 2024
Dear patient Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your review. Kind Regards.
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Review titled Quick response
Rated 5 stars out of 5
by Donna - Posted on 12 March 2024
I called this morning and did not have to wait long before I spoke to someone. They listened to my request and told me someone would call me back later to arrange an appointment. They did and I was given a face to face appointment later that afternoon. The doctor spent time listening to my concerns and I left reassured. I was very pleased with the outcome.
Visited March 2024
Review titled The Penrhyn Surgery
Replied on 22 April 2024
Thank you for sharing your feedback with us. We are delighted to hear that you found our staff and medical team helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery.
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Review titled Appalling practise
Rated 1 star out of 5
by Anthony Jones - Posted on 19 January 2024
Held in a telephone queue for 1 hour and 20 minutes only to be told by the receptionist that I must call back 3 days later to book an appointment.ent as they had no slots left. Receptionist acting as if she was the clinician, stating that my issue was non urgent, very dismissive and uncaring. Would not recommend this surgery .
Visited January 2024
Review titled The Penrhyn Surgery
Replied on 22 April 2024
Dear patient Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your review. Kind Regards.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I attended the surgery for support with my pregnancy and maternity leave. The staff were very understanding with this and took the time to listen to me and help me with care and efficiency. The GP’s, nurses and receptionists have also been very helpful with the treatment of my young child recently. Thank you.
Visited December 2023
The Penrhyn Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
I’m a kidney transplant patient and every time I call the surgery with UTI symptoms, they always action my concerns efficiently and with care.Also, the reception team are very helpful, informative, patient and professional.
Visited November 2023
Review titled The Penrhyn Surgery
Replied on 09 November 2023
Dear Patient Thank you so much for your kind words. Your positive feedback will be shared with all of Penrhyn Surgery. It comes with great pleasure that we have meet your expectations. Thank you once again Chhaya Thakore Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Continued review of my diabetes and Parkinson Very happy with response from staff My experience at penrhyn surgery is always been positive
Visited November 2023
Review titled The Penrhyn Surgery
Replied on 16 November 2023
Dear Patient Thank you for your positive feedback. Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making patients happy and doing something right. Much Appreciate Yours Sincerely Chhaya Thakore Practice Manager
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Review titled Fast appointments
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Had multiple appointments after a long period out the country. I was seen for everything urgent within 2 days and non urgent within 10 days. Very pleased and reception staff have been wonderful.
Visited October 2023
Review titled The Penrhyn Surgery
Replied on 07 November 2023
Dear Patient Thank You. Your comments are much appreciated. We strive to offer our patients a good service, and it's nice to be told we are achieving this. Chhaya Thakore Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
Very helpful in everything when assistance was needed the doctor made sure things was done for me I was very pleased with things
Visited October 2023
Review titled The Penrhyn Surgery
Replied on 07 November 2023
Dear Patient Thank you It is always lovely to be told that our service is appreciated. Chhaya Thakore Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by MARGRET AJUMA - Posted on 07 November 2023
I have suffered with high blood pressure and Endometriosis and other medical issues but the Dr's here have made my life better with quick referral where necessary especially when I had constant tonsilitis I got an urgent referral and had surgery done i cannot be more thankful for their attention to detail and care
Visited October 2023
Review titled The Penrhyn Surgery
Replied on 09 November 2023
Dear Margret Ajuma Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with Surgery. We strive to provide the best patient care, and we’re glad to hear that we succeeded. Thanks again Kind Regards Chhaya Thakore Practice Manager
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Review titled Good experience
Rated 5 stars out of 5
by Shailesh patel - Posted on 09 November 2023
I had a great experience at a doctor's surgery. The staff was welcoming, the waiting area was clean and comfortable. The nurse and doctor were friendly and professional. They listened to my concerns, examined me thoroughly, and explained the diagnosis and treatment options. The doctor involved me in the decision-making process, providing clear instructions and answering my questions. The nurse helped with follow-up appointments. Overall, the staff displayed professionalism, empathy, and efficiency. I felt valued as a patient and left with confidence in the care I received. Highly recommended.
Visited October 2023
Review titled The Penrhyn Surgery
Replied on 16 November 2023
Dear Shailesh Patel Thank you for the fantastic review. We strive to provide better service to our patients. Your feedback motivates the entire team to continue exceeding quality standards. Thank you again Yours Sincerely Chhaya Thakore Practice Manager