Custom House Surgery - Ratings and reviews
Reviews
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2024
The practice wellbeing coach has been incredible, she has provided unwavering support, valuable resources, and consistent follow-ups. Her dedication to my wellbeing journey has been exemplary. Her expertise and genuine care have empowered me to navigate challenges with confidence. Her regular check-ins have been instrumental in keeping me motivated and on track. I highly recommend the practice to anyone seeking guidance and support in their wellbeing journey. Thank you, wellbeing coach for your exceptional commitment and invaluable assistance.
Visited April 2024
Custom House Surgery has not yet replied.
-
Review titled Min help from reception
Rated 1 star out of 5
by Lina - Posted on 08 April 2024
There is a huge issue with helping to book an appointments. Even on they board it states that you can ring, tell your issues, and it would be added to triage. But they never do that, always just send the link online, and request to fill form online. I rang at 11 am, instead of adding my symptoms to triage as advertised on they board, they just asked me to do it tomorrow online. I am working 3 days in a raw, my Wark starts 7 am, so I cannot make an appointment and there is zero help from surgery to help .
Visited April 2024
Custom House Surgery has not yet replied.
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Mick newton - Posted on 27 March 2024
very helpful polite and friendly who could not do enough for me and nothing was to much trouble for her.
Visited March 2024
Review titled Custom House Surgery
Replied on 08 April 2024
Dear Mick Thank you for taking the time to write a review of the service you receive at the practice. We appreciate feedback from our patients on the service they receive as this helps us o improve and to deliver quality service. I will pass on your feedback to the front line staff. Thanks Dahlia Practice Manager
-
Review titled Out Of NHS World
Rated 5 stars out of 5
by Lemna Ponda - Posted on 15 February 2024
I'm a new patient There rules are you have to be seen to get fully registered. But my first appointment my anxiety was at the highest. So the nurse reported to the DR on duty ang got seen within 10mins and she just sat and listened I really needed that
Visited February 2024
Review titled Custom House Surgery
Replied on 19 February 2024
Dear Lemna Ponda Thank you so much for taking the time to leave feedback following your recent visit to our Practice. I am glad you had a good experience from our friendly team We really appreciate your comments Thank you Dahlia Practice Manager
-
Review titled Great well being sessions
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
The well being sessions were great. I was given given advice about routines and solutions. I was recommend for weight management groups and sleep solutions. I now meal plan and eT healthier. Although I have not reduced my weight by much due to hip surgery and immobility. I am now on track to make a difference.
Visited January 2024
Review titled Custom House Surgery
Replied on 22 January 2024
Dear Patient Thank you for taking the time to write a review about your experience at the practice. You mentioned that you had a great experience with health and wellbeing team, we are so happy to hear this. I will pass on your positive comments to the team. Reviews help the practice to grow and develop to provide the best possible care for our patients. Thank you Practice Manager Custom House Surgery
-
Review titled Really good experience today
Rated 4 stars out of 5
by Hilary Thompson - Posted on 25 January 2024
I came for a blood test this morning. The nurse caring for me made me feel comfortable. She was kind, efficient and very skilful. She explained what she was doing and the reason why. I can’t name her because of your policy but she was working in Room 9. She should be commended.
Visited January 2024
Review titled Custom House Surgery
Replied on 19 February 2024
Dear Hilary Thompson Thank you for your kind words regarding the service you received from one of our clinical team member. I will pass on on your thanks to the member of staff. We do appreciate you taking the time to send us your feedback. Thank you Dahlia Practice Manager
-
Review titled Not useful
Rated 2 stars out of 5
by Simona Feier - Posted on 18 January 2024
I received a message after my blood test to book an appointment with the gp on 9.01.24. I had to complete the availability form, I don't know for what they use it if they don't respect it. They book my appointment on 17.01, the message that I got was saying it will be 2 phone calls, if you miss them you have to book again. They said the call will be between 15:30 and 17:30 , the time I selected in the form that I am not available. Obviously they called me at a different time14:20 and only once, due to work I couldn't pick up straight away. I was waiting the whole evening stressing for the results and waiting for the 2nd call wich it never happened. I did call this morning the practice and the receptionist she wasn't really nice, not even bothered to help me. I did explain her that I will be leaving the country for 2 weeks and I want to talk with my doctor about the results. Anyway I did complete the form again and the next appointment they give me is on 29.01. I don't think it is normal to be treated like this and waiting so long ( 20 days) for a 10-15 min phone call.
Visited January 2024
Review titled Custom House Surgery
Replied on 26 January 2024
Dear Simona Feier Thank you for taking the time to share your experiences. We sincerely apologise for any frustration or inconvenience you encountered during your time with our surgery. We take your feedback seriously and regret that we fell short of your expectations in several aspects. We are genuinely sorry for the difficulties you faced with timely appointments and the challenges you encountered with our reception staff. We acknowledge the importance of effective communication and empathetic service and it's disheartening to hear that you experienced a lack of understanding and compassion from our team. Your feedback about administrative errors is also concerning and we understand the frustration that can arise from such issues. We are committed to addressing these concerns and improving our services. We have shared your comments with our team to ensure that we work on enhancing communication, reducing administrative errors and fostering a more positive and respectful environment. If there's anything specific you'd like to discuss further or if you have additional feedback, please feel free to contact us directly. We value your input and are committed to making the necessary improvements. Thank you for bringing these issues to our attention, and we again apologise for any inconvenience you experienced while under our care. Practice Manager Custom House Surgery
-
Review titled Helpful Staff
Rated 5 stars out of 5
by Ulka Sharma - Posted on 23 August 2023
All the staff from front of house to the GP were really helpful and through. The front of house staff do a great job having to work with the restraints put on them
Visited August 2023
Review titled Custom House Surgery
Replied on 24 August 2023
Dear Ulka Sharma Thank you for taking the time to write a review on the service you received at our practice. I will relay your positive comments to our staffs regarding their helpfulness. Receiving feedback from our patients help us to improve our service delivery. Once again thank you. Practice Manager Custom House Surgery
-
Review titled Great practice, amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
Had my smear test and had a short wait (I had arrived early) but the nurse performing my smear was lovely. She was thorough about what the procedure would entail and how my results would come, and any further details required. Made me very comfortable
Visited July 2023
Review titled Custom House Surgery
Replied on 23 August 2023
Dear Patient Thank you for taking the time to write a review on the service you have received in the practice. I will pass on your gratitude to the nurse, Positive feedback helps us to continue deliver the best possible service to our patients Once again thank you for your positive feed back. Dahlia Practice Manager
-
Review titled Worst GP ever
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
To start with the communication skills of the General Practitioner is not up to the mark. In a English speaking country like United Kingdom, one has to be able to communicate in a professional manner in the language, specially people in customer facing roles.. When requested for a call back, the General Practitioner was not willing to hear my issue but kept repeating their bookish repetitive answers.. that we can’t do anything. On top of that, I asked for a referral that took 2.5 months to get triaged, why - Well the doctor who referred 2.5 months ago forgot to send it to their secretary, and was only sent for the referral when I requested for a call again. I would suggest to have a strict review of the General Practitioner associated with this practice.. they are not the NHS standard level by any means..
Visited November 2022
Review titled Custom House Surgery
Replied on 04 January 2023
Dear Patient, We are very sorry that you are not happy with the service you have received. We would like to invite you to discuss these issues in more detail with the Practice manager. It is our aim that all patients receive the highest level of care from our practice. Kind regards Custom House Surgery Practice Manager