The Nightingale Practice - Ratings and reviews
Reviews
-
Review titled Reception manager always, goes above and beyond
Rated 3 stars out of 5
by Dee - Posted on 05 February 2024
No appointments, can't see Dr for review on a follow up mri scan,was told no appointments,ring next week,reception manager 100 % dealt with it
Visited February 2024
The Nightingale Practice has not yet replied.
-
Review titled Attentive Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Just had a routine smear test 9am today. The experienced nurse was utterly brilliant. Informative, directive and with warmth. As I walked out I cheerily told the receptionists how lovely she had been.
Visited February 2024
The Nightingale Practice has not yet replied.
-
Review titled A caring, professional nurse
by Etta - Posted on 22 September 2023
I had a smear test done and the nurse was a lovely, prepared person. She was very caring and professional. I didn't feel any discomfort during the visit. She made feel at ease and safe.
Visited September 2023
Provided by Care opinion
Review titled The Nightingale Practice
Replied on 28 September 2023
Hi Etta, Thanks for the lovely feedback - We are really proud of our nursing team - They all go above and beyond for our patients. Your comments will be shared with our staff at a practice meeting. Many Thanks Again Jill White
Provided by Care opinion
-
Review titled The nursing team have made my journey a wonderful one
by Nesy - Posted on 18 August 2023
The nursing team have made my journey a wonderful one,despite the pains and challenges i have encountered. They listen and encourage me a lot. In short,i get an all round care.
Visited August 2023
Provided by Care opinion
Review titled The Nightingale Practice
Replied on 19 August 2023
Dear Nesy, Thank you so much for your lovely comments. We do feel so lucky to have such a great nursing team who always do their very best for our patients. I will feed your comments to the whole team at our next practice meeting. Thanks Again Jill
Provided by Care opinion
-
Review titled Happy with my blood test
by falconxh83 - Posted on 09 August 2023
I felt very cared for - the nurse was friendly and the needle didn’t hurt at all. I feel all the practitioners at the Nightingale are professional, friendly and caring.
Visited August 2023
Provided by Care opinion
Review titled The Nightingale Practice
Replied on 09 August 2023
Dear Falconxh83 I am so glad that the nurse made you feel cared for. The staff will be delighted that you find them professional, friendly and caring it is what we aim to be. Thanks for taking the time for such lovely feedback Kind Regards Jill
Provided by Care opinion
-
Review titled My visit for a blood test
by violetpp55 - Posted on 24 August 2023
I entered the building and went to the check-in place. Then after keying in the required info, I was informed if ny professional a and that the clinic was running 2 mins late . In about 10 mins I was called and escorted to my treatment room by a smiling, friendly professional, who ascertained that I was the person who was to have the test. She talked to me and set me at my ease. In less than 20 mins, the blood test was done almost painlessly.
Visited August 2023
Provided by Care opinion
Review titled The Nightingale Practice
Replied on 24 August 2023
Dear Violetpp55, Thanks for letting me know that you are happy with the services provided to you. It is our goal to ensure that patients experiences are good. I am glad that the test was almost painless and that you were put at ease. The nursing staff will be delighted. Kind Regards Jill White
Provided by Care opinion
-
Review titled Blood test and upset
by Vex1 - Posted on 04 September 2023
Came in for a blood test, had to wait 20min after appointment time then told by the nurse she isnt qualified to do under 16s. I suffer with anxiety and petrified of needles and was in floods of tears. Now have to rebook another appointment. How am.I going feel then! I dont feel.like I want to come back
Visited August 2023
Provided by Care opinion
Review titled The Nightingale Practice
Replied on 05 September 2023
Dear Vex1 Sorry about the delay in responding to your comments - I wanted to speak to the nursing team before replying. Firstly We are all really sorry that you left the practice feeling anxious and upset. Secondly thank you for feeding back on your experience - We use feedback as a way of improving our services. Our Advanced Nurse Practitioner has confirmed that the majority of our nursing team completed their phlebotomy training in City & Hackney, The Heath Care assistant that you saw completed her training at South Bank University who informed her that she wasn't to see anyone under the age of 16 for bloods, which we were unaware of. Unfortunately on the day that you came in we did not have an alternative member of the nursing team on site who would have seen you. Going forward the HCA is obtaining advice from City and Hackney to see if she can take bloods from under 16s and if she can't she will re-train and in the meantime we will ensure that no one under 16 is booked in with this Health Care Assistant. Once again please accept our sincere apologies and thank you for your honest feedback Jill White
Provided by Care opinion
-
Review titled Recurring abscess, no answers, feeling dismissed and unimportant
by ABur - Posted on 09 August 2023
I've been getting a recurring abscess on the skin of my right buttocks for the past 18 months. It's been coming back every 3 months, in the same place, each time leading to rounds of antibiotics and then ultimately surgery and a long recovery. Each time this happens I see a different doctor, have to explain my situation again (despite all the notes on my account on the system) and get told the same thing. That they don't know why it's happening and to keep taking antibiotics or see what happens after the surgery. None of the doctors I see seem to take me seriously and realise this impact this has been having on my life, my job, my relationships and my mental health. I feel like none of the doctors really care about helping me get this resolved. It's not cancer or a life threatening disease, so it's not important. But this is affecting my job because of all the time I take off, it's ruined holidays or family events, there are weeks/months where I can't exercise or do the things I like to do, the hopelessness I feel because it keeps returning makes me feel a lot of despair, and it is incredibly painful. My visit feels like something they want to get over and done with, they attend to me like a tick box exercise. And it keeps coming back. And I keep going for more surgery. And I keep asking for answers as to why it's happening. All the while being told that they have to follow the steps and that they don't know why it's happening. I have yet to see a specialist, or be given any other avenue. And have never had a GP call me after surgery to ask how it's doing and how they can help to ensure it doesn't come back up with follow up check ups. This cannot be the rest of my life, it just cannot. I realise GPs are incredibly busy, stressed and over worked. And I realise this is not cancer. But I feel so overwhelmed, so isolated and like I have nowhere else to turn, as I cannot afford private healthcare and I have no idea how to resolve this for myself.
Visited July 2023
Provided by Care opinion
Review titled The Nightingale Practice
Replied on 09 August 2023
Dear ABur, I am sorry that you are unhappy with the services we have provided. It is difficult for me to respond without knowing all of the facts. As a practice we take patient feedback either positive or negative as a way to improve our services. I wonder if you would mind having a chat with me. I am available Monday to Friday 08:30 - 4:30 please call the practice or email the practice @ nelondonicb.nightingalepractice@nhs.net and I will call you. Kind Regards Jill
Provided by Care opinion
-
Review titled Very responsive
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
Filled in an online form for about an uncomfortable, but non-urgent back condition right at the start of January when the NHS was really busy. Was very pleased (and a bit surprised) to get called back later the same day by a very friendly GP and then had some medication ready to collect from the pharmacist the next day.
Visited January 2023
Review titled The Nightingale Practice
Replied on 17 January 2023
Thank you so much for such positive feedback regarding the service we offer. I am so pleased that you were satisfied with the service - It's great that we were able to deal with your request in a timely fashion. Thanks Again
Provided by Care opinion
-
Review titled Disappointing service
Rated 3 stars out of 5
by Dionne - Posted on 04 May 2023
5 months trying to sort out repeats,4 receptionist later 1 Dr call and still not done, because h forgot,not good enoug hbeen a patient for 25 yrs plus very disappointed
Visited November 2022
Review titled The Nightingale Practice
Replied on 05 May 2023
We are sorry that you have found the service we offer disappointing. We take all feedback as a positive way to improve the services we offer. I would very much appreciate it if we could chat about your recent experience to see if there was a better of dealing with your request. My working days are Monday to Friday 08:30 - 4:30 please either call the practice or email us at nelondonicb.nightingalepractice@nhs.net to arrange a convenient time to have a chat. Jill
Provided by Care opinion