Market Street Health Group - Ratings and reviews
Reviews
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Review titled Major drop in service
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Was left really disheartened after my appointment this morning. First, I was offered an appointment a week later after I told them about a recent flare up. I was told I was going to be provided a new steroid, went to collect my prescription to then find out no steroid was included and when I checked my medical record I could see the new medicine but showing as not issued. Now I have to wait until Monday to start chasing for this. I am stressed about my flare up, losing sleep all sorts. Careless is what I call this, how do you forget to include the main medicine that gives your patient relief?! This GP has gone down hill so badly, I need to change. My fault for sticking around. Google reviews aren't great either
Visited March 2024
Market Street Health Group has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Emilia D - Posted on 05 February 2024
My oncologist has write the refferal to the Neurologist, to investigate my problems with a headaches in early 2023. On the20/112023 had appointment with my breast surgeon and he advised me to investigate this refferal further. Managed somehow to arrange the appointment in 27/11/2024, to ask for some support from my GP to speed things up.How wrong I was. Right after without my consent/ knowledge this referal has been canceled! Found out about this unpleasant situation from my Breast surgeon from Newham hospital in 22/01/2024. When I was confronting them about situation on 22/01/2024, than they tried to fix the situation by sending the e-refferal link, which didnt worked, so needed to come back again on 29/01/2024, I had to deal with a very unpleasant receptionist which was making a nasty comments towards me (that around 13-14pm all people gathering to doctors, after nice breakfast and nice coffe and lunch break, ironically I’m full time worker and used my lunch breake for sorting out their mess). Again spent this time to recive same link which wasnt working! Than I heard from receptionist that she cant do in this case a lot and I need to wait till end of March for “anything” from them. I have waisted this time just put again on the waiting list.. I’m disappointed and concerned with acction of my GP, intead of helping they acctualy putting at risk! Additionally, so many times me and my family has been removed from the actual patient list. Doctors ignoring needs of the patients, not investigating anything, ignoring and neglecting. Horrible, drama.
Visited January 2024
Market Street Health Group has not yet replied.
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Review titled Poor Service and Unprofessional Conduct
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2023
I recently had an appointment with an ENT specialist at the Royal London Hospital, who prescribed nasal spray and other medications. Some of these were unavailable at Lloyd Pharmacy inside the hospital, and I was advised to transfer the prescription to my GP at Market Street Health Centre for the remaining items. Unfortunately, my experience with the Market Street Health Centre was highly disappointing for several reasons: Issue 1: Delay and Lack of Communication I handed over the prescription to the reception at Market Street Health Centre as instructed. After waiting for a week with no update, I contacted them on 7th December 2023, only to be told that the GP couldn't help and I should go back to the hospital, which was not only inconvenient but also contradicted the original advice. Issue 2: Unprofessional Conduct When I questioned why I needed to revisit the hospital, the receptionist became angry and unprofessional. I felt compelled to warn them that I was recording the conversation due to their unacceptable behaviour. Issue 3: Inconsistent Information Adding to the confusion, later that day, I received a call from the GP's office instructing me to collect my medication from the pharmacy. This was in direct contrast to their earlier instructions. Previous Experiences: Regrettably, this is not my first negative encounter at this centre. There seems to be a consistent pattern of poor service quality. Request for Action: I strongly urge a thorough review of how prescriptions and patient communications are handled. Staff training in customer service and professional conduct seems to be urgently needed. The standard of service at Market Street Health Centre is far below what should be expected from the NHS. Such experiences undermine trust in the healthcare system and demand immediate attention. I hope this feedback leads to positive changes and better experiences for future patients.
Visited December 2023
Market Street Health Group has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Linda Mccusker - Posted on 28 November 2023
Called for blood test results as hadn't heard anything after a week of waiting told blood test was abnormal by receptionist but as Dr had prescribed statins no further action needed. I was worried and said I need to discuss with Dr. This was on Friday 17th November. Told Dr was away for a week so went online and asked for chewable statin tablets as I have trouble swallowing. On Monday 20th phoned at 8am told Dr would phone later that day. 3pm no phone call. Received SMS with link asking me to make appt! I thought I already had an appointment as I was told that morning that Dr would phone me. Phoned the surgery to clarify, said I thought I had appt but was told I needed to make appt online apparently Practice Manager had said I had to do this despite my phoning up first thing and being told a Dr would phone me. I went online no appointments until 28th November 8 days time! Received SMS message confirming appt 9am Market Street Health Centre on 28th November. Went to Market Street at 9am 28th November, told my appt was a telephone appt. It did not say anything about telephone appt on SMS! Receptionist said I had made the appt. Yes of course I had because you told me to on 20th November 8 days ago! Dr did phone me at 9.20 and said the chewable tablets were at the Pharmacy and had been there since 21st November? No one informed me. How was I supposed to know that? Also such a simple matter all I needed was to speak to a Dr regarding my abnormal blood test instead of leaving me worried and unable to sleep. As one of your vulnerable older patients I am thoroughly disgusted at your handling of this matter. I look forward with interest to your comments. Perhaps you can explain why a Practice Manager decided that I needed to make an online appointment after me ringing up in a state of anxiety.
Visited November 2023
Market Street Health Group has not yet replied.
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Review titled A big disappointment
Rated 1 star out of 5
by Simona Daniliuc - Posted on 10 July 2023
I am very disappointed,the staff lacks empathy,unprofessional,I never find a doctor available to make an appointment,for 3 years I have not been able to see my doctor,the reception staff never wants to give me an appointment with a doctor,the staff at the reception is of poor quality
Visited July 2023
Market Street Health Group has not yet replied.
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Review titled Appointment booking system
by Jesjw84 - Posted on 05 June 2023
The online website does not work like the receptionist insist they do. Everytime I need a appointment I have to fight for it playing fastest finger first. Last time I got a appointment it was to get my breasts checked and I had to go into the surgery as I could not even get a placement to be in the telephone queue, (this was after calling everyday for 3 days) this was roughly 6 weeks ago. Now bring on today at the start of June - Again trying to get an appointment for a few days now. Was on hold for 53 minutes for the receptionist to hang up on me as I did not respond to them when they said hello. 53 minutes waiting for an appointment for my mental health, to then be hanged up on. Called back and waited an hour on hold to then be told no appointments. I asked for the complaints email which I was told is on the website. No, it is not on the website Sort out your staff members on the phone - it's disgraceful that I can never get a appointment.
Visited June 2023
Provided by Care opinion
Market Street Health Group has not yet replied.
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Review titled pretending to have a lot of calls
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
so ive called 29 times since 8am now its 8:49am .. numerous numbers of calls the automatic system says but when you go into the Gp theres no calls no one waiting in the que .. its so bad and hard to get through to the GP over the phone and they arent very helpful at all
Visited April 2023
Market Street Health Group has not yet replied.
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Review titled No one answers the phone.
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I'm calling for a simple test result. I'm calling during opening hours. I select all the appropriate options and I'm first in the queue, great. Been on hold for 45mins. Then they put the phone down. Waste of time. How can I be first in the queue and no one answers. All bad reviews are accurate.
Visited January 2023
Market Street Health Group has not yet replied.
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Review titled Selective Answering
Rated 1 star out of 5
by Ellen - Posted on 04 December 2022
Received my yearly letter for a blood pressure review and to contact surgery, for five consecutive days I phoned and was on hold for up to 59 mintes with a hang up or no answer, so left it and then received a text on 03/12 with a link to book appointment only problem I don't own a smart phone so completely useless. This happens every year so hopefully they will read this review and contact me
Visited November 2022
Review titled Market Street Health Group
Replied on 12 December 2022
Dear Ellen, Thanks for your feedback. I am sorry that you were not happy with our service. I believe we have been able to track what has happened here and I hope you have been contacted by now. Do let me know if this is not the case. You can use the feedback form on our website. Yours, Hazel Trotter, Practice Manager
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Review titled Awful practice and receptionists
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
One of the worst GP receptionists I’ve come across every single one is sooo rude. Everytime I have a problem I get reminded why I should avoid calling or asking that GP Practice for help I would rather prolong my pain then have to deal with one of them. -The receptionists have no awareness that they work in the health sector and are dealing with sick people - I want to know how these Rude people get a job there? 0 sympathy, understanding and zero attempt for a solution to your pains/problems! Something needs to change how havnt our reviews and feedback not had a single bit of impact I’ve come here for over 10 years and it’s been the same! honestly shameful.
Visited October 2022
Review titled Market Street Health Group
Replied on 13 December 2022
Dear Patient, thanks for our feedback. I am sorry you have such a negative impression of our service. You seem particularly upset with the Receptionists. You want to see changes and the best way to achieve that is to contact me at the time of your encounter with the service with all the details so that I can investigate the circumstances. Unless we understand what is going wrong, we cannot make improvements. You can use the feedback form on our website. As long as I have your name and the description of your experience, I will investigate and respond directly to you. Yours, Hazel Trotter, Practice Manager