Amwell Group Practice - Ratings and reviews
Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Cong Wang - Posted on 12 March 2024
My new born baby recently had thrush, after receiving the query they responded within a couple of hours, reviewed the situation with pediatrician and got back to me the next day. Through the whole process, they were responsive, patient and extremely supportive to a new parent like me. This is a great GP whenever I have any issue. The doctors are knowledgable, kind and patient, and very caring. The reception team offer great help whenever I reach out. I’m very grateful to have their support, and for the NHS system that gives the amazing level of care to everyone.
Visited March 2024
Amwell Group Practice has not yet replied.
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Review titled Very bad time keeping and gossipy reception staff
Rated 1 star out of 5
by Keely Bentley - Posted on 12 March 2024
I had an appointment today and instead of telling me the gp was running behind they let me sit for nearly an hour , not the worst thing a lady in the desk was on the phone to someone and when she got off she commented about the patient being a handful and posh snob saying nothing is good enough for her, her fellow colleagues laughed , it’s extremely disrespectful to do this and I can believe how they talked about someone calling up
Visited March 2024
Amwell Group Practice has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Mrs S R M Bryant - Posted on 07 February 2024
Great practice, the staff are very caring right down to the reception to the Doctors. Had an issue and was referred to a specialist and was seen in 2 weeks & then back today for results!
Visited February 2024
Review titled Amwell Group Practice
Replied on 01 March 2024
Dear Mrs Bryant, Thank you do much for sharing your experience. I am pleased that the system worked so well in this instance. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Unhelpful and unfriendly reception staff
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I went into the practice to pick up a form for blood tests as requested by the doctor (who was helpful and thorough). When I asked the receptionist, she acted like no one had ever requested this before. I was asked to sit. I waited almost half an hour, then asked again at the reception. The receptionist walked over to another staff member who printed the form in less than a minute. Instead of handing me the form so I could be on my way, she stood in front of me folding the paper slowly, looked past me and started talking to another person. She then put her hand out without acknowledging me in a dismissive manner. I usually don’t write reviews but this was so rude and the service was so incompetent. No one should be treated this way, especially after a stressful day at work.
Visited February 2024
Amwell Group Practice has not yet replied.
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Review titled Great Review
Rated 5 stars out of 5
by richard clayton - Posted on 10 January 2024
I have always been very impressed with the the Practice. I have been able to see a GP about 7 times in the last 2 months with problems concerning my arthritic lumbar spine and with bronchitis (which is serious because I have been diabetic since 1993). Both the receptionists answering my phone calls and the various GPs who have treated me have been friendly, courteous and very helpful. They have addressed my concerns speedily, efficiently and effectively. In view of the negative comments made by friends and family about the inability to gain access to GPs, I can only thank the practice for providing such an excellent service.
Visited January 2024
Review titled Amwell Group Practice
Replied on 08 February 2024
Dear Mr Clayton, Thank you so much for taking the time to leave this review for us. It means such a lot to all of us here at the practice. I am sorry to hear that you have been in need of our services, but pleased that that you had a good experience when you were here. I am especially pleased to hear that you were treated courteously as treating our patients with respect is an important value to us. With kind regards, Dr Rose MacDonald Partner
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
The practice receptionist was efficient and friendly. It’s a nice clean waiting room and my GP was running on time. My GP didn’t make me feel rushed in anyway, he has been my GP a long while and is always understanding and listens carefully. We discussed my test results and the way forward. He was very positive and I felt very confident when leaving.
Visited October 2023
Review titled Amwell Group Practice
Replied on 08 February 2024
Dear Patient, Thank you for taking the time to leave this review, and I am sorry - I missed this when you posted it in November. I am pleased that you had a good experience with your GP and that you have had continuity of care with this doctor for some time. And I am especially pleased to hear that you left feeling positive. Good news. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Brilliant practice & care
Rated 5 stars out of 5
by Katie - Posted on 06 October 2023
I'm fortunate that I don't have to use my surgery much but, on the recent occasions that I've needed to for a couple of non-urgent issues, I've been delighted with my care. I've been able to secure the kind of appointment needed very easily, received great care from both a doctor and a physio, and had lovely experiences with the reception staff. Thank you so much to you all for being so kind and caring!
Visited October 2023
Review titled Amwell Group Practice
Replied on 19 October 2023
Dear Katie, Thank you for taking the time to leave us this lovely review. It is really good to hear some positive feedback about our newest team member, our physiotherapist Alan. He is a brilliant physio and we are delighted to have him on the team, he represents a great resource for our patients who can now book directly in with a physio for a consultation regarding a new episode of muscle or joint pain. He shares our ethos of providing excellent patient care and I am so pleased that this was your experience. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Seriously good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
This is a really good practice. Our particular doctor is all that you could ask for in a GP - helpful, knowledgeable, efficient, friendly, easy to talk to, and somehow magically always seems to have enough time not to rush you. He gives you confidence. And all the other medical staff, the nurses, doctors and pharmacists I have talked to are also approachable, reliable, nice and very competent. I would also like to put in a word for the reception staff. They too are uniformly friendly, really good at their jobs, and will go the extra mile to make sure you are getting what you need. Thanks to them there is a good atmosphere in the surgery which you feel from the minute you walk in. I was unbelievably impressed the other day, listening to the receptionist talking on the phone to someone who, it sounded, was saying the same thing over and over again and asking the same questions over and over again. The receptionist’s patience and helpfulness throughout were astonishing - I would have been climbing the walls.
Visited September 2023
Review titled Amwell Group Practice
Replied on 02 October 2023
Dear Patient, Thank you so much for taking the time to leave us this positive review. It is so helpful for us to hear about good experiences, we can learn as much from these types of feedback as from negative comments. You have been generous in mentioning all of the different team members here at Amwell and this is very much appreciated. This has been passed on to the whole team, and this in turn contributes to the good atmosphere that you noted during your recent visit. Thanks again. Yours, Dr Rose MacDonald GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Helen R - Posted on 04 September 2023
Partners, salaried docs and nurses great. Receptionists patient and kind. Internet systems for patients rather clunky so roll-on the day that ordering repeat prescriptions online works without needing to complete e-consult or phoning a few days before. Ridiculous that caps for general practitioner and internet systems can't be used in reviews like this. All that private investment and outsourcing of bits of NHS not working.
Visited September 2023
Review titled Amwell Group Practice
Replied on 11 September 2023
Dear Helen, Thank you so much for taking the time to leave this lovely review. We are all so touched that you feel the clinicians and reception staff are good and kind. Kindness is one of our key shared values. I fully take on board your frustrations with online prescriptions ordering. We have received this feedback from other patients too and have been working behind the scenes to test our systems and to ensure that our website is fully up to date and functional, and that our reception staff know how to troubleshoot prescriptions issues. With warm regards, Dr Rose MacDonald GP Partner
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Review titled Great Reception Team
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
I wish to commend the receptionists. Last week I gave a letter requesting medications as I am going away. She read the letter and immediately transcribed it onto the computer. This expedited matters and I am grateful. The ladies on the reception desk are always efficient and courteous in dealing with patients.
Visited September 2023
Review titled Amwell Group Practice
Replied on 02 October 2023
Dear Patient, Thank you so much for taking the time to leave this positive review. We really appreciate feedback and it is great to hear that you have had a good experience with our reception team. I will make sure that this review is shared with my receptionist colleagues. It is very helpful to have this information about your specific experience so that we can carry on doing the things that make life easier for our patients. Thanks again. Yours, Dr Rose MacDonald GP Partner