Hedgemans Medical Centre - Ratings and reviews
Reviews
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Review titled Brilliant Nurse
Rated 5 stars out of 5
by Tate B - Posted on 01 February 2024
As usual, the nurse was really friendly and welcoming, putting me totally at ease for an injection I’ve never had a bad experience with her, and the staff at this surgery always go above and beyond to help
Visited January 2024
Review titled Hedgemans Medical Centre
Replied on 28 February 2024
Dear Tate, Thank you very much for your kind feedback. We are always delighted to hear your experiences and have passed this to relevant clinician. Thank you, Jotsan Practice Manager
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Review titled Asthma Review
Rated 5 stars out of 5
by P. Brandao - Posted on 15 September 2023
I had a great experience by a an attentive and helpful practitioner. She gave me detailed explanations and answered all my questions during the review.
Visited September 2023
Review titled Hedgemans Medical Centre
Replied on 24 November 2023
Dear Mr Brandao, Thank you very much for your kind feedback. We are always delighted to hear your experiences and have passed this to relevant clinician. Thank you, Jotsan Practice Manager
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Review titled Caring Nurse & Doctor
Rated 5 stars out of 5
by Lewis - Posted on 18 August 2023
The Nurse and Doctor I saw managed to help with an undiagnosed condition which had been affecting me for years. They knew what to refer me to and managed to get me back on track. They care about patients and will also help. Receptionists get a bad wrap but receptionists here at Hedgemens are very kind and caring. Thank you.
Visited August 2023
Review titled Hedgemans Medical Centre
Replied on 25 August 2023
Dear Lewis, Thank you very much for your kind feedback. This has been passed over to the team who were very excited to hear about this. Thank you, Jotsan Shrestha Practice Manager
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Review titled Very professional manager
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
I spoke with this new manager who was extremely courteous, professional, listened to my concerns. He was very polite and helpful, full of humour. Last time, when I asked to speak with the manager, the girls at reception said she was very busy and can not speak, very rude. This time it is a man whom I am sure must be equally busy but took time to speak with me. Anyways, I like this man manager.
Visited July 2023
Review titled Hedgemans Medical Centre
Replied on 21 July 2023
Thank you for your kind comments. We appreciate your feedback and look forward to hear your experiences in the near future.
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Review titled Brilliant Dr
Rated 4 stars out of 5
by Nicky - Posted on 18 July 2023
Having seen the Dr today, i felt like I was listened to... and was given help and advice regarding medication. The Dr was extremely helpful and friendly, as a patient this goes a long way.
Visited July 2023
Review titled Hedgemans Medical Centre
Replied on 21 July 2023
Dear Nicky, Thank you for your kind comments. This has been passed to the doctor whom you saw. We appreciate your feedback and look forward to hear your experiences in the near future. Thank you
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Review titled Practice nurse
Rated 4 stars out of 5
by Alan - Posted on 20 July 2023
Very friendly put me very much at ease, extremely professional and just a lovely person explained everything that was going to happen
Visited July 2023
Review titled Hedgemans Medical Centre
Replied on 21 July 2023
Dear Alan, Thank you for your kind comments. This has been passed to the nurse whom you saw. We appreciate your feedback and look forward to hear your experiences in the near future. Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
My experience here was very good….the nurse who attended to me was very calm and explained my procedure step by step, generally I am very satisfied
Visited June 2023
Review titled Hedgemans Medical Centre
Replied on 14 July 2023
Thank you for your kind comments. We appreciate you taking time to put your comments and are delighted to hear that you received excellent service from our nurse. We have passed this over to our nursing team who will enjoy reading your feedback. Thank you, Jotsan Practice Manager
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Review titled It’s ok!
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2023
The doctor I saw firstly told me to stop shouting at her (which I wasn’t). Then insisted that I do a fit test and have a colonoscopy which I said I would only have done under sedation but had nobody to bring me home afterwards! She then said she didn’t know any hospital that would do it under sedation! So unfortunately I left the surgery! When I got home I emailed a request for a doctors letter to take with me to Corfu. To be honest they did respond pretty quickly. However today I went to pay for the letter and it cost me £60! All for typing a letter!
Visited May 2023
Review titled Hedgemans Medical Centre
Replied on 22 June 2023
Dear patient, Thank you for sharing your feedback. Hospitals have their own protocols and unfortunately no hospitals or secondary care will provide colonoscopy under sedation. The charge for the letter is for non NHS work. You were told about the charge before the letter was issued which you kindly agreed. Thank you.
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Review titled accommodating and helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
never had a trouble getting an appointment and the helpful receptions have always offered me an alternative option to help me if I cannot see my own doctor. When I have seen my own Dr, she has always been informative regarding my diabetes and put me at ease if I am worried about it. I see the surgery has a physiotherapist there and a mental health person as well as the 3 nurses - always found them all very helpful and no have complaints. The ways things are at the moment with the NHS, I am grateful to have a decent doctors I can call.
Visited April 2023
Review titled Hedgemans Medical Centre
Replied on 22 June 2023
Dear patient, Thank you very much for sharing your feedback. We are delighted to hear that you found the service accomodating and helpful. It would have been very kind of you to share your details so that I could personally thank you for this. Thanks, Jotsan Practice Manager
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Review titled Poor people skills (reception)
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
My 83 year mother is a patient here and had a fall near to the surgery on Friday, she managed to walk there just to get some help (her face was covered in blood as she hit her face) but they offered not even the most basic duty of care towards her! Not even a chair, water, tissue, nothing! All they said was that it isn’t a walk in and you need to go a&e. We appreciate that this is the case but as she had just fallen and in a bit of a daze you would of thought especially a doctors surgery to have an understanding attitude towards her, I’m sure she would of been looked after better had she walked into a shop! If it wasn’t for the kindness of two people walking her home I dread to think what would have happened! If your staff can’t even offer a caring, understanding and warmth attitude towards people in general then they’re not fit to work least of all in a gp’s surgery!!
Visited January 2023
Review titled Hedgemans Medical Centre
Replied on 14 July 2023
Thank you for your kind comments. We are sorry to hear about the inconveniences you had faced. We have trained all staff members and hope your new experience will be good. Thank you.