Tollgate Health Centre - Ratings and reviews
Reviews
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Review titled Flu jab
Rated 5 stars out of 5
by Amanda Armstrong - Posted on 10 October 2023
I came for my flu jab as instructed my NHS and it was excellent experience. The nurse was brilliant and the receptionist manager who put the data was so nice and kind. I was able to relax.
Visited September 2023
Review titled Tollgate Health Centre
Replied on 11 October 2023
Dear Amanda, Thank you for your message regarding your experience with the practice. We are pleased to hear that the team have provided you with a calm, friendly and professional service. Your feedback will be passed on to the team. Kind regards The Tollgate Practice Team
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Review titled First experience was First Class.
Rated 5 stars out of 5
by Darren Reynolds - Posted on 11 July 2023
Newly registered and experience so far has been excellent. Perhaps I shouldn't big them up too much as newbies will be coming in their droves but hey, credit where it's due. Friendly, professional and helpful. I had held off from getting a new GP surgery after moving home years ago, It seems better late than never but I feel that I have made an excellent choice. Thanks to all.
Visited July 2023
Review titled Tollgate Health Centre
Replied on 12 July 2023
Dear Darren, Thank you for your message regarding your experience with the practice. We are pleased to hear that the team have provided you with a helpful, friendly and professional service. We hope that you find this continues with any future experiences you have with the practice. Kind regards The Tollgate Practice Team
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Review titled Arrogance
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2022
I have recently joined this practice and have witnessed the rudeness displayed by certain members of the staff, especially to the elderly. It seems efficiency is an excuse for arrogance. The lack of explanation as to the internal systems gives an opportunity for the staff to talk down to their customers whenever a query is raised. Perhaps a simple fact sheet detailing phone numbers, email addresses and the fact that you can be provided with a link to use on-line services at the inception, might be a help. It seems if you phone in, on the only contact number they provide, you get a very sharp response. It is clear that if you are questioning any aspect that the staff think you should already comprehend how their internal procedures work, then you are wasting their time. Very unhelpful, almost hostile!
Visited June 2022
Tollgate Health Centre has not yet replied.
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Review titled Poor Customer Service
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2022
The non-clinical staff are very impatient with patients, A patient seeking to see a doctor must have a medical reason to want to do so. The non-clinical staff are always in a hurry and very very impatient to listen or to help in any way. it could be better if they can show more empathy towards patients either on the phone or in-person
Visited June 2022
Review titled Tollgate Health Centre
Replied on 26 October 2022
Dear patient, Thank you for your feedback. We are sorry that your experience with the Practice has not been to your liking. We hope that we can offer a better service to you in the future. If you wish to further discuss this matter, please contact the Practice directly. Kind regards, The Tollgate Practice