Creffield Medical Group - Ratings and reviews
Reviews
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Review titled is this the end
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
Having gone through the booking system everyday for a week or so - without getting an appointment, I was getting anxious. Imagine then, getting through sfter the usual 75 minute wait, to be told that there were no Doctors at the Surgery for the day. I imagine this is the Practice's final solution: No Doctor, no appointments, - therefore no sickness. Easier to run a terrible system and drive patients away.
Visited February 2024
Review titled Creffield Medical Group
Replied on 29 February 2024
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you have had getting an appointment. There are several problems you have mentioned and these can all be investigated if I have your contact details. There have not been any days when we have not had a doctor or appointments, I cannot understand why you would have been given this information. I need to know to address the matter with the team, as all calls are recorded, I will listen to the conversations. I apologise for you getting anxious but without any details the problems cannot be investigated. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Friendly Team
Rated 5 stars out of 5
by Christine Wood - Posted on 04 January 2024
All staff, admin team, doctors and nurses are approachable, happy to answer questions and never rush you. Appointments are easy to make although wait times to get through to make one can be lengthy ... especially when listening to the hold music!
Visited December 2023
Review titled Creffield Medical Group
Replied on 05 January 2024
Dear Christine Thank you for your kind words. It is very nice to hear positive feedback from our patients. All staff at the surgery work extremely hard and will be very pleased how happy you are with them. Sorry for the length of time you have to wait listening to the hold music, we are doing our best to answer all calls as quickly as possible. Thank you once again for taking the time to send your review. I will pass your message to all staff. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled No appointments at Creffield
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
I rang the surgery regarding urgent symptoms. (the receptionist agreed they were urgent). I rang several times to receive the message “we are experiencing a very high level of calls, please call back later”. I finally got through at about 0830 and received the automated message “you are number 50 in the call queue”. After a 40 minute wait the receptionist informed me that there were no appointments left.
Visited December 2023
Review titled Creffield Medical Group
Replied on 08 December 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered getting an appointment. The calling system accepts fifty callers in the queue and this is adequate on most days. There are usually ten reception staff answering the calls so the queue goes down very quickly. The receptionist should ask you what the problem is and if there are no appointments left for the day, and the matter is urgent they can ask our Duty Team to call you back. If this did not happen, I would like to understand why, as all calls are recorded, I can listen to the conversation. I apologise if you have not been seen for an urgent matter. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Worst booking system to go through
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
This practice makes it incredibly difficult, if not impossible, for patients to book appointments. This is because they primarily do same day appointments only, with the ones in advance rare and not often offered. Following a one year assessment of my baby, the health visitor advised us to book an appointment with the GP to check her hip alignment. After the first call when I was on the phone for 23 min, I was told the last appointment of the day had been given and to try again the following day. I asked if I could have one later in the week as it wasn't an urgent, same day type of appointment. I was told I could be given an appointment in four weeks' time which seemed a bit too far ahead, considering I don't know if my baby might require an intervention sooner rather than later. So I called back the next day, at 8am as I was advised, and the line for bookings continuously said 'we are experiencing a very high level of calls, please call back later', making it impossible for me to get through to someone and thus, to book an appointment... Again! The services this practice offers are not built with the needs of patients in mind and I wod strongly advise any new patients to consider registering elsewhere if they ever want to access medical services.
Visited October 2023
Review titled Creffield Medical Group
Replied on 30 October 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered getting an appointment for your baby. I’m sorry you have had problems getting an appointment and would like to try and help you if you have not been offered an appointment within an acceptable time frame. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
On several occasions it has taken around a month for referrals to be sent. However this occasion I was completely referred to the wrong clinic instead of a 2ww referral for suspected breast cancer. After chasing this myself and being told it had been sent I was then called 4 further days later (after a month had gone by) and told it hadn’t been sent at all yet. Reception said not to worry it just means you’ll be seen sooner and made excuses. This isn’t good enough and is very poor practice! This is someone’s life. How can it take a month + for a simple referral to be sent, let alone an urgent 2ww. Reception are also rude and unhelpful. They can’t help with the simplest of tasks and speak to you like you’re a child.
Visited August 2023
Review titled Creffield Medical Group
Replied on 26 August 2023
Dear Patient Thank you for your feedback and the chance it gives the practice to improve its service. I will contact you directly regarding your complaint. Yours sincerely, Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled How many appointments to get medication?
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
No wonder there are not enough appointments when you have a telephone and face to face appointment and numerous messages are sent and a prescription is still not actioned. Given appointments with staff who can not prescribe and phone appointments where the paramedic starts with I don’t know why they have got me to phone you as I can’t deal with your request. Seems like this surgery are trying to save money and not offer medication, or the correct member of staff to help. Avoid this surgery if you need medical help.
Visited April 2023
Review titled Creffield Medical Group
Replied on 10 April 2023
Dear Patient, Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered to get your medication. I’m sorry you have had problems and I can assure you that this should not take numerous appointments. I am concerned what has gone wrong and why. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Excellent nurse appointment
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2023
Lovely nurse appointment for my 17 year old Took her time , explained everything , answered all questions. I know she has back to back appointments but we never felt rushed . Answered email enquiries prior to appointment
Visited April 2023
Review titled Creffield Medical Group
Replied on 17 April 2023
Dear Patient Thank you for taking the time to send your positive feedback. I am so pleased that you had an excellent appointment with our nurse and she was able to help you with everything you needed for your 17 year old. I would like to thank the nurse personally, if you could contact me via our surgery website with your details I would be very grateful. Contact details below:- https://www.creffieldmedicalcentre.nhs.uk/ or by phoning the surgery (01206-570371) Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Very good
Rated 5 stars out of 5
by Mrs Ball - Posted on 11 March 2023
I recently had to contact the surgery to get an appointment..yes I was number 53 but that soon came down. I saw a doctor and then a paramedic, both lovely and very helpful. The male receptionist is extremely helpful, very polite and nothing is too much trouble..thankyou.
Visited March 2023
Review titled Creffield Medical Group
Replied on 17 March 2023
Dear Mrs Ball Thank you very much for your feedback and for taking the time to post your positive review of the surgery. I’m glad that you were able to get the appointments needed after waiting in the phone queue. The reception staff all work extremely hard and deal with numerous phone calls and to receive such positive feedback from you will make them very happy. Your thanks was passed on to the staff concerned, once again thank you for your kind words. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Worst experience of life
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
Referred for X-ray to diagnose something. First, the form was not ready for 2-3 days, which I checked by going in-person and calling a few times. Finally, the X-ray was done with the referral, now it has been more than two weeks waiting to hear anything on it. Called GP regularly just to hear that report has not arrived yet. And, was advised to get an appointment so the doctor can chase for the report. Another pain to get appointment, you will be like 40 or 45 in the queue and when connected after about 1 hour, you are told that there is no appointment. I don't see any point for such a GP to exist who can never look for any problems or diagnose in time.
Visited January 2023
Review titled Creffield Medical Group
Replied on 30 January 2023
Dear Patient Thank you for your feedback. I apologise for the problems you have encountered with your x-ray referral and obtaining the result of your x-ray. There is an option on our website to ‘ask the practice a question,’ if you would like to use this one of our Clinical PA’s would be able to chase the x-ray result and if necessary, book a GP appointment with you to discuss the result. Please accept my apologies for the distress this has caused you. Please contact the surgery directly if you would like to discuss this matter further. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled GP fine - reception staff insensitive and poor
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2023
A simple task of picking up a form and a pot was made more difficult by the woman on reception. A second member of staff easily found the form and sample pot...I was forced to tell the whole surgery it was for a sperm sample and then she made a number of wrong assumptions with no knowledge basis. My confidentiality was compromised and she was giving false information after I had a very good and productive discussion with the GP previous to xmas. Shame and easily remedied with more sensitivity and better questions to the patient.
Visited January 2023
Review titled Creffield Medical Group
Replied on 06 January 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or e mailing the surgery to discuss your concerns. In the meantime, I will speak to the reception staff, as this behaviour is not acceptable and should not have happened. Patient confidentiality is very important to us and I apologise if this was compromised. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre E mail:- creffieldmedicalcentre@nhs.net