Laindon Medical Group - Ratings and reviews
Reviews
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Review titled Good
Rated 5 stars out of 5
by Georgie - Posted on 20 March 2024
My son has had excellent care at this practice. We’ve seen many doctors in the first year of his life and they’ve all been very thorough and helpful. The call back service is also great for if you don’t have time to wait in a queue to book an appointment!
Visited March 2024
Review titled Laindon Medical Group
Replied on 05 April 2024
Dear Georgie Thank you so much for your kind words. Staff work so hard to provide care for patients. Hearing about your experience with your son is so important. We are also really pleased to hear that you use the call back service. We are are always looking at ways to improve access for patients and that included installing a new telephone system. Thank you again for your kind review. Yours sincerely Julie Bennett Practice Manager
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Review titled Greed runs this place
Rated 1 star out of 5
by Lack of care - Posted on 09 March 2024
Greed runs this place. They take on new patients just to get funding from the government then don't use that money to support people. They now have so many patients that they can't cope. They reduce the time you can speak to someone so it's pointless going in. Got told today that I took too long to explain my issues and I should book another appointment. I called for an appointment, reception told me that a GP needed to see me and that I would be okay to discuss a letter sent from a specialist and my new concerns. When I entered the gp room they had no clue why I was there. I had to tell them they wanted to see me to discuss a letter. The gp then read the letter. This used all my time and when I wanted to discuss my actual issue I was there for, I was told I had been there too long and to book another appointment. Wanted to speak to the manager and told to email, no manager would speak to me.
Visited March 2024
Review titled Laindon Medical Group
Replied on 11 March 2024
Dear Patient Thank you for your feedback. My name is Julie Bennett and I am the Practice Manager for Laindon Medical Group. We are sorry to hear about your experience. We would like to discuss your concerns if possible and clarify issues raised in your review, please contact the practice on 01268 209363. Kindest regards Julie Bennett Practice Manager
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Review titled Waste of time trying to get appointment
Rated 1 star out of 5
by M Powell - Posted on 29 February 2024
Tried to get appointment on hospital advice told 22 March month later,the hospital has written to the surgery to address the matter but told me to phone and make appointment waste of time,3 days I have tried to get the practice manager to call me but still waiting you would have thought after the hospital telling me to phone them they would have given an appointment but no the best i got was to go to another surgery i have no idea where it is next week this is why A&E are over run please don't answer this with email the surgery or call I have been doing that for 3 days and been ignored
Visited February 2024
Review titled Laindon Medical Group
Replied on 08 March 2024
Dear Mr Powell Thank you so for your feedback. It was good to speak to you last week. If you need anything else please do not hesitate to contact us. Kindest Regards Julie Bennett Practice Manager
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Review titled Called
Rated 1 star out of 5
by M Powell - Posted on 29 February 2024
My last review a few hours ago I stated the practice manager has not bothered to call me she now has it was not her fault she is not at work but instead of reception saying she is not available why not say she's not in so apologise to her
Visited February 2024
Review titled Laindon Medical Group
Replied on 08 March 2024
Dear Mr Powell Thank you for your feedback. Its always good to speak to you. Kindest Regards Julie Bennett Practice Manager
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Review titled Exceptional Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
My recent visit to the surgery left me feeling reassured and armed with information about my condition and how to manage it. The practitioner listened and addressed my concerns with empathy and direction. All members of the staff have been nothing but helpful to me dealing with queries I raise and creating solutions to my questions. Thank you for your care.
Visited January 2024
Review titled Laindon Medical Group
Replied on 05 April 2024
Dear Patient Thank you for your kind words of encouragement. All staff at Laindon Medical Group strive for the best care for patients. It means so much to the team when patients understand the hard work and dedication they offer. These details will be circulated to staff with thanks. Kindest Regards Julie Bennett Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Carol&Alan - Posted on 16 October 2023
My wife has had a few problems in the last ten months.when ever I have been in the surgery to speak to the receptionists about her they are very helpful & polite. When they say a doctor is phoning back within so many hours they always do. She has been under doctor whatson again what fantastic doctor. When we speak to various relatives and say how lucky we are to be with your surgery.because all they do is fine faults. Thank you.
Visited October 2023
Review titled Laindon Medical Group
Replied on 08 March 2024
Dear Carol & Alan All feedback is so important to us. The Reception Team have been notified of your comments . We are really encouraged to hear that you had a five star experience. At Laindon we are constantly looking at ways to improve patient experience and this does give staff a real boost so thank you for your kind words. Thank you again Kindest regards Julie Bennett Practice Manager.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Have a regular doctor ive been seeing for months over on going health problems. Surgery is so busy there have been no appointments to see my regular at all for months. Keep getting pushed onto other doctors who have no idea what they’re saying or listen to my needs. If you are in distress the reception staff will brush you off and not help and the doctors are no better. Seems as though even if you are desperate for help they are not bothered. You’re made to feel like an inconvenience. Better luck calling 111.
Visited June 2023
Review titled Laindon Medical Group
Replied on 31 July 2023
Dear Patient I was so sorry to hear about the experience you had at the practice. As the new Practice Manager in post its important for us to learn from feedback received. If you would like to contact the practice at laindon.healthcentre@nhs.net to discuss further. Kindest Regards Julie Bennett Practice Manager
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Review titled Waste of a Surgery
Rated 1 star out of 5
by M Powell - Posted on 10 May 2023
Phoned Tuesday for appointment told to phone Wednesday, did so in the morning 9am told don't have June appointments yet,if you are extremely lucky you may get a receptionist who is helpful,most are rude and unhelpful, been with this surgery over 30 yrs,it has become the worst surgery ever,other surgeries are helpful,this place just goes out of their way to stress you even more after waiting 35min to get to speak to a ride person, have tried to get off them to another surgery but same thing no room on their books, you could be dead and Laindon Health Centre would still say phone back tomorrow
Visited May 2023
Review titled Laindon Medical Group
Replied on 31 July 2023
Dear Mr Powell I was sorry to hear about the experience you had earlier in the year. As the new Practice Manager in post its important for us to learn from feedback received. If you would like to contact the practice at laindon.healthcentre@nhs.net to discuss further. Kindest Regards Julie Bennett Practice Manager
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Review titled Good all round surgery
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Sometimes you do have to wait in line by phone, but once you get through reception staff are always helpful... Drs I've seen have been very thorough..been at the surgery for 50 + years..
Visited May 2023
Review titled Laindon Medical Group
Replied on 31 July 2023
Dear Patient I would like to thank you for such a lovely review. We appreciate the phones are creating issues at the moment and we are working hard to bring a new telephone system to the surgery. As the new Practice Manager in post its so important to hear positive feedback and it does make such a huge difference to the teams when its passed on. Kindest Regards Julie Bennett Practice Manager
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Review titled So helpful
Rated 5 stars out of 5
by Jill Henderson - Posted on 21 April 2023
I spoke to a Care Navigator and she was friendly and patient and really helpful. She made an appointment for me at the time that I could get there and listened to my concerns.
Visited April 2023
Review titled Laindon Medical Group
Replied on 31 July 2023
Dear Jill Thank you so much for taking the time to leave this lovely review. It is very much appreciated. I have shared it with our Reception Team and Care Navigators. Kindest regards Julie Bennett Practice Manager