Beacon Health Group-Danbury Medical Ctr - Ratings and reviews
Reviews
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Review titled Worst surgery ever!
Rated 1 star out of 5
by Rashmi Sathe - Posted on 15 February 2024
I have been trying to get an appointment for my child. I tried calling in the morning last week when I was told to fill in the e-consult form or go to A&E as they had no appointments. After filling in the form, I have been waiting for a week now. I called today to be told that it has not gone to triage yet as they are very busy and was informed to take my child to Colchester urgent care. This is the most pathetic GP services on the planet. There is no communication about the waiting times and no consideration for the patients health. And it's not even the first time that I am having trouble with the surgery. The level of service is just appalling!!!
Visited February 2024
Beacon Health Group-Danbury Medical Ctr has not yet replied.
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Review titled Frustrating
Rated 1 star out of 5
by Tracey Gingell - Posted on 19 January 2024
Rarely use the doctors. Can only make an appointment online between certain hours. The only time I have for lunch break is the time you cannot fill in the form. Tried ringing to be told must fill I'm form online! The amount of time she explained this,an appointment could have been made! I work rest of day so have no way of making an appointment. Ridiculous system
Visited January 2024
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 16 February 2024
Dear Tracey Gingell Thank you for your feedback regarding the econsult form. I am sorry that it was not a convenient time for you when you tried to fill in the form. We have found that the amount of forms we receive out ways the capacity so have decided to restrict how many we receive on a daily basis, temporarily. If you feel that you need to be seen on the day then we ask patients to call the surgery We will take your feedback into consideration with any further plans we have for this system Kind regards Cher Cooper - Practice Manager
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Review titled Worse practise
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2023
Called to make an appointment for my child, and was told to do an e consult, was told a doctor will look over it but it can take upto 24/48 hours for someone to contact me. I was told if my child gets worse to call nhs 111. Sorry but if your child is sick and you require a doctor you should be able to see one not wait for a doctor to look through an e consult. It’s absolutely disgusting my child has to wait to get medical attention when it is needed. Back on the phone I go to try and get medical advice for a sick child. I shouldn’t have to call nhs 111 I should be able to rely on a doctors appointment, e consult is wrong shouldn’t be used to get an appointment for a child or anyone who is vulnerable
Visited December 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 December 2023
Dear Patient Thank you for your feedback regarding econsult and this being used for your child. After using econsult for 2 weeks for care that patients need on the day and due to feedback and comments we have received recently regarding this, we have decided to go back to our original system. We now ask patients that feel they need to be dealt with by a Clinician on the day to call the surgery and for routine care to fill in an econsult form. Once again, I would like to thank you for your feedback. Kind regards Cher Cooper - Practice Manager
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Review titled In the Day appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
Hubby called the surgery at 8am - 10th in the queue (pretty good) to be told by receptionist to fill in a e- consult. Receptionist called him back with an appointment for the 08/01/24. The point is he needed an on the day appointment. Doubled over with Rt sided shooting pain, advised to go to A&E then as no appts. Great use of our struggling A&E service
Visited December 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 08 January 2024
Dear Patient Thank you for your feedback regarding the econsult system. As you have signed as anonymous I cannot look into the situation further. If you would like to contact me via reception.f81100@nhs.net then I will see the reason why he was not offered an appointment. Kind regards Cher Cooper Practice Manager
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Review titled Stupid, stupid econsult
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Econsult - an online form that you can only fill in during office hours. Filled it in asking for a referral and not a GP appointment as it will be a waste of time. I was asked to request a referral not a GP appt. Got a no reply email saying they will arrange a GP appointment. No way to message them. What a stupid, idiotic, badly designed, inefficient system. Shame on you.
Visited October 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 25 October 2023
Dear Patient Thank you for your feedback regarding the econsult form. We have started this system so that we can manage demand and maintain safe response times. The forms are accessible during our opening hours and works inline with the hours that Clinicians are available to triage the forms. A GP appointment is still required if a referral is needed by a patient. A Patient will need to be accessed so that the right referral can be made to the correct service Cher Cooper Group Practice Manager
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Review titled Disgusting service
Rated 1 star out of 5
by L cole - Posted on 16 August 2023
I have tried three days running starting my call at 7.59am hanging on or getting a call back every day I’m told there are no appointments left. They will not make appointments in person at the surgery and no longer allow appointment booking online they tell me there are not enough GPs and it says they are still taking on new patients hideous service people are dying, people are going too long before diagnosis something must be done
Visited August 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 August 2023
Dear Patient Thank you for your feedback. I am sorry that you are having difficulty in making an appointment at the surgery. We are looking at implementing a new system shortly at the surgery where we hope that access to be accessed by a Clinician will become easier for the patient. If there is any help you need in the meantime then please email reception.f81100@nhs.net Kind regards Cher Cooper Practice Manager
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Review titled Awful Experience
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
It seems antagonistic every time you phone, simple requests are treated with contempt, Moulsham lodge use to be a great surgery with great doctors, now its just a shambles, when you get to actually see a doctor though they are very nice, its just the red tape you have to go through to speak to someone.
Visited July 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 August 2023
Dear Patient Thank you for your feedback. I am sorry that you feel that you are not being treated at a level that is expected. If you could please email reception.f81100@nhs.net with examples and dates of your experience then I will investigate the issues. Kind regards Cher Cooper Practice Manager
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Review titled Worst experience
Rated 1 star out of 5
by Colleen - Posted on 19 May 2023
I’m a 39f with no health problems so when I’m December i got sciatica in my left leg I just though it was a trapped nerve and after a week it felt better but was never the same so after Christmas I called the surgery to see a doctor as the pain in my hip wouldn’t go, of course like the rest of the reviews I could not get an appointment and called throughout the month with no success so in February I spoke to receptionist and told them my problem only to be told very rudely with no compassion or empathy well nothing they can do keep trying, told them the pain is not going it’s getting worse the receptionist did not care at all. So I gave up it’s now may the pain is still in my hip and has now gone to my back as well. I been trying since February on and off to get an appointment with no success so called the receptionist today, to see if the receptionist could tell mehow else I can, I was the phone crying telling this receptionist that I’m getting scared now as all I know this could be cancer, I didn’t get a chance to ask the question as the receptionist was very rude, constantly over talking me, snapping at me telling to call at 8 tomorrow. I don’t write reviews but my experience has been awful, no one has the right no matter ur job title is, to treat people so poorly like there less than people
Visited May 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 August 2023
Dear Colleen Thank you for taking the time to write this review. I am sorry for the way that you were spoken to by the Receptionist. If you could kindly contact the reception email on reception.f81100@nhs.net with your name and the number you called from we will be able to listen to the call. I hope in the meantime you have been able to access our service. Kind regards Cher Cooper Practice Manager
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Review titled Bad
Rated 1 star out of 5
by Steven Scrivener - Posted on 08 May 2023
Had to go to A E as had bad chest pains and stomach pains with very high blood pressure have now been trying for 2 weeks to get face to face appointment the most one morning I tried was 171 times out in queue used ring back 58mins later only to be told try tomorrow tried following day nothing this will now be 3rd week I must say I did get a phone call doctor which he said do a blood pressure chart now completed form now saying if you don’t hear anything in next 2 weeks phone surgery and what???
Visited April 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 09 May 2023
Dear Mr Scrivener Thank you for your feedback. I would like to apologise that you could not get a face to face appointment at the surgery. We have a variety of appointments to suit the needs of patients and telephone calls are also available and have proved to be popular with patients. If you do not hear from us within the 2 weeks suggested then please email reception at reception.f81100@nhs.net for my attention Kind regards Cher Cooper - Operations Manager
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Review titled Bad
Rated 1 star out of 5
by Steven Scrivener - Posted on 08 May 2023
Had to go to A E as had bad chest pains and stomach pains with very high blood pressure have now been trying for 2 weeks to get face to face appointment the most one morning I tried was 171 times out in queue used ring back 58mins later only to be told try tomorrow tried following day nothing this will now be 3rd week I must say I did get a phone call doctor which he said do a blood pressure chart now completed form now saying if you don’t hear anything in next 2 weeks phone surgery and what???
Visited April 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 09 May 2023
Dear Mr Scrivener Thank you for your feedback. I would like to apologise that you could not get a face to face appointment at the surgery. We have a variety of appointments to suit the needs of patients and telephone calls are also available and have proved to be popular with patients. If you do not hear from us within the 2 weeks suggested then please email reception at reception.f81100@nhs.net for my attention Kind regards Cher Cooper - Operations Manager