Aegis Medical Centre - Ratings and reviews
Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Sally - Posted on 28 March 2024
I have been ill for 4 weeks had two phone appointments with the doctor as couldn’t get face to face, they talked over me , wouldn't let me speak, telling me to do stuff for it to improve even though I was telling them I had been doing it for 4 weeks both times they pushed me away and said I do not need anything it is just a cold that has lasted a month , I have been in extreme pain in my ribs for two weeks because of the cough and told them about it they refused me again. Been up a&e and the doctor is disgusted in this practice that I’ve been let to carry on two infections for 4 weeks and now have an inflamed right lung. I am so upset and unhappy that they let this go on.
Visited March 2024
Aegis Medical Centre has not yet replied.
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Review titled Multiple bad experiences.
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
The care of this surgery has let me down consistently, this is just the first i’m documenting it. Been on hold this morning for 20 minutes, a receptionist finally answered and i could hear chatter in the background and the woman breathing down the phone and i’m saying ‘Hello’ trying to get her attention, she then sighs then puts the phone down. i know if i try and call again it’s another half an hour out of my day on hold for insufficient advice and/or conversation that is not going to help as this is the way it always is. would not recommend this surgery to anyone! cannot wait to change doctors.
Visited January 2024
Review titled Aegis Medical Centre
Replied on 07 February 2024
Dear Sir/Madam, We are sorry that you have had difficulty in contacting us by phone. I would be more than happy to discuss this issue with you. Please do not hesitate to e-mail me at: receptionteam.f81060@nhs.net or contact me in person at the practice where I can discuss this further with you. Kind Regards Sandra Laver Practice Manager
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Review titled Awful think they have written my 92 year old Dad off
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
Dad is housebound due to arthritic knees and registered partially sighted. The doctor won’t come out to him. Wants him to take a daily pill without Dad knowing what it’s for and wants him to take his own blood pressure when he can hardly see.
Visited July 2023
Review titled Aegis Medical Centre
Replied on 07 February 2024
Dear Sir/Madam, We are sorry that you feel this way to the surgery regarding your father. I am sorry for the late reply. I would be more than happy to discuss this issue with you. Please do not hesitate to e-mail me at: receptionteam.f81060@nhs.net or contact me in person at the practice where I can discuss this further with you. Kind Regards Sandra Laver Practice Manager
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
Doctor was over an hour late for my scheduled appointment, for the appointment to only have lasted 53 seconds. My pregnancy test was positive, go call the hospital and self refer.... Didn't even bother to congratulate or ask if I intended to go ahead with the pregnancy. Cannot wait to change GPs!!
Visited July 2023
Review titled Aegis Medical Centre
Replied on 07 February 2024
Dear Madam, We are sorry that you feel this way about your consultant with the doctor. I am also sorry for the late reply. would be more than happy to discuss this issue with you. Please do not hesitate to e-mail me at: receptionteam.f81060@nhs.net or contact me in person at the practice where I can discuss this further with you. Kind Regards Sandra Laver Practice Manager
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Review titled Disgusting service to patients
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
The GP has stopped a pain medication I have been on for 15 years and substituted it for one which makes me sick (because it is cheaper for them) advising they will give me something for sickness instead. How can it be the right medical decision to put someone on 2 medication instead of one! Also, certain reception staff are extremely rude and unhelpful. I wouldn’t recommend this surgery and am looking to move to a new one.
Visited April 2023
Review titled Aegis Medical Centre
Replied on 24 April 2023
Dear patient, We thank you for your feedback regarding your pain medication and receiving two medications instead of one. I would be more than happy to discuss this issue with you. Please do not hesitate to e-mail me at: receptionteam.f81060@nhs.net or contact me in person at the practice where I can discuss this further with you. Kind Regards Sandra Laver Practice Manager
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Review titled Such lovely care
Rated 5 stars out of 5
by Stephen Nightingale - Posted on 02 November 2022
The practice team have been so wonderful with cate for my uncle. They went out of there to help him and my family, with kindness and support. They have a tough job day to day but I can only say a huge thank you for the help. Sadly he passed away this week but I will forever be grateful
Visited October 2022
Review titled Aegis Medical Centre
Replied on 03 November 2022
Dear Mr Nightingale, We thank you for your feedback regarding our service. We were sad to hear about your uncle passing and can assure you that we are very glad to hear that you were pleased with our care and treatment. We aim to do our very best for every patient as much as we can, especially through tough times as you have mentioned. I will pass this kind information onto the staff team. I thank you for taking the time to comment on our service. May we wish you and your family the very best. Kind regards. Sandra Laver Practice Manager
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Review titled Poor service
Rated 3 stars out of 5
by Luke - Posted on 29 November 2022
I phoned up for a doctors note last week and I have still not received it. I have phoned up 3 more times and have been down to the doctors surgery and keep getting told the same thing it’s with the doctor. My work keep asking for it. What is going on please? I’m off with stress and anxiety this is really not helping me.
Visited September 2022
Review titled Aegis Medical Centre
Replied on 30 November 2022
Dear Luke, I thank you for your feedback regarding your request for the sick certificate. I apologise that this has taken longer than usual to process. I empathise with your delay in getting the sick certificate and I can confirm that this has been done for you to collect at the surgery. This will be looked into and discussed at our next clinical meeting. I would like to thank you for bringing this to my attention. Kind regards. Sandra Laver Practice Manager
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Review titled Very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2022
Reception staff have been so very helpful, they made sure that I got support from the GP when I needed it and very quickly too. I think very highly of this practice and all of the staff there, and I’m very grateful to them for all they have done for me and my family.
Visited July 2022
Review titled Aegis Medical Centre
Replied on 13 July 2022
Dear Patient, We thank you for your feedback and your kind comments of gratitude to the staff at Aegis Medical Centre. We are very grateful that you have received the support and help that you needed from our service. Anything you need to discuss further please do not hesitate to contact me at the practice. Kind regards Sandra Laver Practice Manager
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Review titled Phones never answered
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2022
Phones never answered so near impossible to get an appointment, phoned again 15.6 at 1.25pm and surgery closed? Nothing about closing on there website. They cannot keep blaming COVID
Visited June 2022
Review titled Aegis Medical Centre
Replied on 15 June 2022
Dear Patient, I thank you for your feedback regarding your experience with the surgery regarding phoning to make an appointment. We are sorry that you have had difficulty in contacting us by phone. I would be more than happy to discuss this issue with you. Please do not hesitate to e-mail me at: receptionteam.f81060@nhs.net or contact me in person at the practice where I can discuss this further with you. Kind Regards Sandra Laver Practice Manager
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Review titled Not suitable if you have a baby
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2022
This practice seems to have zero priority if you require an appointment for your baby. After seeking advice from 111, they suggested I arrange an appointment with my GP. It took over an hour to successfully call the reception and once I got through, I was then placed onto a queue for a further 20 minutes before finally speaking to someone. Once I explained the situation and pain my 1 year old was seemingly in, I was told the best they could do was an out of hours telephone consultation, which even then would not guarantee we would be able to see someone on the same day. I understand how telephone consultations can be a good way to triage general questions or concerns. However, when it comes to a child who cannot verbally communicate the pain they are experiencing, this does not seem a suitable solution. I questioned the receptionist how this was deemed a suitable process for a baby and I was told that 'this is just how it's done here'. I was then told that the best way I could see someone is by going to A&E. This is an unacceptable solution to get a healthcare professional to see my child. My concerns would not be considered either an accident or an emergency, but simply a wish for a professional to look at my daughter and see if they felt there was anything to be concerned about. When it comes to a baby and ultimately having to guess what the cause of any pain might be, I absolutely should not have to resort to a service that the NHS describes should be used in the event of things such as injuries, loss of consciousness or breathing difficulties. I would like an explanation of how the surgery feels this is safe practice for babies and what their reaction would be if I chose for my child to endure the pain they were in until the next available telephone consultation (almost 9 hours) only for them to find it was a very serious situation. After I spoke to the practice, I called 111 to get further advice on my next steps and whoever I spoke to was quite surprised that a surgery was not able to accommodate a physical appointment even for a baby and subtly implied I should consider changing surgeries. I think they are right.
Visited June 2022
Review titled Aegis Medical Centre
Replied on 16 June 2022
Dear Patient, Thank you for your feedback and bringing this to my attention. I am sorry that you had difficulty in obtaining the help you needed for your 1 year old child and you were unable to speak or see the doctor. Also, for the time it took to get to speak to a receptionist on the phone. I would be more than happy to discuss this issue with you and investigate further. Please do not hesitate to contact me at the surgery by e-mail: practice.managerf81060@nhs.net or contact me in person at the practice where I can discuss this further with you. I look forward to hearing from you. Kind Regards Sandra Laver Practice Manager