Stanhope Mews Surgery - Ratings and reviews
Reviews
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Review titled Abhorrent staff
Rated 1 star out of 5
by Kenny Leedham - Posted on 13 March 2024
Utterly rude reception staff When venerable people are callig with regards to their physical or mental health, they should be treated with respect. But that is never the case at Stanhope Mews surgery. They seem to only employ the most abhorrent receptionists, who speak down to you, speak over you and 90% of the tine I have actually had to end the call and face sitting at home sick, as they do not want to help you I have recently had blood tests and now I have to wait a week for a Dr to speak to me about what's flagged up that could potentially be serious. They surgery are away that I have been sick for a month now and I actually have no idea why ?. So when I call I expect to be treated woth some dignity and not spoken down to I will now call a friend of a friend , who is. AdR in Florence amd send my Patient report to her (though she doesn't speak English and will have to translate)., as I'm simply not getting any kind of service from the surgery It's appalling throughout Unacceptable to be treated this way , when already in limbo with my health You should be ashamed if yourself !
Visited March 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Dear Mr Needham I'm very sorry you have had such a trying time, and would really welcome an email from you so that I can better understand what went wrong. If you have the time, do please drop me a message - krydings@nhs.net Apologies Karen - Practice Manager
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Review titled Responsive and proactive
Rated 5 stars out of 5
by Frances - Posted on 15 March 2024
I had a slight pain in calf and as I had been on a long haul flight I rang the surgery. The discussion I then had with the doctor was very useful and she proactively arranged my attendance at the c&w aec and phoned me back within minutes to give me the instructions. The whole experience was professional and efficient. (I was in fact diagnosed with DVT at the hospital).
Visited March 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Morning Frances Firstly, I'm sorry to hear about your DVT diagnosis, and hope you're soon on the mend. Secondly, thanks for taking the time to let us know about your positive experience. We often here when things go wrong, so it's lovely to hear such a good review. I will pass this on to the whole team! Do get in touch with me directly if ever anything doesn't go to plan, or you have suggestions about how we could improve. Best wishes Karen Rydings - Practice Manager krydings@nhs.net
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Review titled The Doctor at Stanhope Mews is excellent
Rated 5 stars out of 5
by Susanna D - Posted on 13 March 2024
I was helped by a caring and very helpful doctor. Unfortunately I am not allowed to post the name. However, she took the time to listen and resolve any queries.
Visited March 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Dear Susanna Thanks so much for letting us know! If you would like me to let the doctor in question know, please feel free to contact me directly. I'm also happy to be contacted when things don't go to plan, or if you have any suggestions about how we could improve. Best wishes Karen Rydings Practice Manager krydings@nhs.net
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Review titled Arrogant reception
Rated 1 star out of 5
by Fuad KAVUR - Posted on 29 February 2024
On 27/2/2024 I had an appointment at 15:30. However, the cab got stuck in the traffic in South Kensington. So, I called the surgery asking if I should return home. I was advised to attend. I arrived at 15:40 precisely, but was told I could not be seen. I pointed out I had called from the cab and was told to come, but the receptionist called the police. Great way to treat a 77 year old patient!
Visited February 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Dear Mr Kavur We have already communicated about this issue, and I apologise that you had a wasted journey. It is not always possible to see patients that are late, although we do try to be as flexible as possible. I have spent some time with the reception team to ensure they are all very clear about the practice policy to ensure patients are given correct information. Apologies again Karen Rydings Practice Manager
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Review titled Great - friendly -
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I find that the surgery is professional and I’m grateful to have it. Have always had appointments when needed and keep reminding me or offering alternative dates if this one is closed. Reception and blood test ppl are great
Visited January 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Thanks so much for taking the time to let us know! It means a lot to us when the team's hard work is recognised. If you every have any suggestions as to how we could improve, or would like to let me know if something has gone wrong, do feel free to email me directly. Best wishes Karen Rydings - Practice Manager krydings@nhs.net
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Review titled Consistently Wonderful Experience
Rated 5 stars out of 5
by Rich McD - Posted on 12 January 2024
I have been registered at Stanhope Mews GP for over 12 years now, and am especially impressed with treatment I receive from the front desk staff, and when calling the surgery. In the last 12 months especially I’ve noticed such high levels of patient care, with the front desk going above and beyond my expectations and even helping me to register my international partner without any of the expected problems. With all the bad press that the NHS gets, this really has been such a relief to be with a practice that cares. The whole system seems to have been set up to be as efficient as possible, with all the rules making sense and not just there for bureaucracy! Thank you to the whole team at Stanhope Mews surgery!
Visited January 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Thanks very much for taking the time to let us know about your positive experience. I think we have a great team here, so it's wonderful to know that our patients agree. If there are ever any occasions when things don't go to plan, or you have suggestions about how wecould improve, do please let me know directly by email - my address is krydings@nhs.net Best wishes Karen Rydings - Practice Manager
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Review titled Efficient, courteous, attentive and effective…
Rated 5 stars out of 5
by Fawad Quraishi - Posted on 14 April 2023
I consider myself lucky to have Stanhope Mews West as my surgery. All staff are polite and friendly. They very good at their jobs. I appreciate the thorough follow-up of my issues and feel well looked after.
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 18 April 2023
Dear Fawad How lovely to hear how happy you are with your care here at Stanhope Mews West Surgery. I feel proud to be part of the team here, and really feel everyone works hard to look after all our patients. I know sometimes things can go wrong, so do please get in touch if you feel there's anything we could do better. My email address is krydings@nhs.net. Best wishes Karen Rydings Practice Manager
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Review titled Painless Blood work
Rated 5 stars out of 5
by John Apted - Posted on 17 April 2023
I popped into the surgery to have some blood work done and my appointment was on time. Actually giving blood was a painless expirience and went by fast. Would definitely recommend this surger to others.
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 18 April 2023
Thank you John for taking the time to let us know about your positive experience! I will make sure to let the HCA (Phillip) know too. Do get in touch if there's ever anything you think we could improve upon. My email address is krydings@nhs.net Best wishes Karen Rydings - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
The staff are always attentive and accommodating. Generally, very professional and treat you as an individual and not a number.
Visited April 2023
Stanhope Mews Surgery has not yet replied.
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Review titled Superb practice
Rated 5 stars out of 5
by Lucy sanders - Posted on 14 April 2023
Every physician I have been seen by at Stanhope Mews surgery has been engaged, efficient and interested, with a caring manner. My own GP has been tenacious and motivated to get to the bottom of a complex picture of symptoms. Reception staff have always been helpful and responsive. Thank you
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 18 April 2023
Thank you so much Lucy for taking the time to let us know how happy you are with the care you receive here at Stanhope Mews West Surgery. I think we have a wonderful team, and it's lovely to get such positive feedback. Please do get in touch if there's ever anything that you feel we could do better - we like to learn from any experiences where things don't go well. My email address is krydings@nhs.net. Best wishes Karen Rydings - Practice Manager