Willow Tree Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
The pharmacist gave me really good advice in terms of what deficiency I had and will be hopefully on the way to take it and accurately explained how I should take it.
Visited April 2024
Willow Tree Surgery has not yet replied.
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Review titled Friendly welcoming staff
Rated 4 stars out of 5
by Nadeem - Posted on 08 April 2024
I recently had a blood test and was worried as it was rather high on the cholesterol.. after speaking with the pharmacist and discussing my option and diet I felt so much better knowing I have other options with a healthy diet and exercise.. this was all thanks to the caring pharmacist and her advice .
Visited April 2024
Willow Tree Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Helen - Posted on 22 April 2024
I can't praise all the staff at willow tree surgery enough for all the support and help they have given. The pharmacist was very helpful and changed some of my medication for my diabetes. I was struggling with pain after surgery and the pharmacist changed the dose to help with my pain. I feel so confident now to talk to a doctor or pharmacist at willow tree.
Visited March 2024
Willow Tree Surgery has not yet replied.
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Review titled Worst practice ive been with
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Me and my partner whe treated unprofessionally went in on a cancer sceare and was told we would resive a letter to go to a breast clinic to then find out 2 weeks later that they forgot to put the request in and the did it today now we are waiting a another 2-4weeks for an appointment
Visited January 2024
Willow Tree Surgery has not yet replied.
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Review titled Fantastic Practice!
Rated 5 stars out of 5
by Natalie Kendrick - Posted on 10 August 2023
Willow Tree Surgery are a breath of fresh air. Very well organised, friendly, efficient, clean and tidy. Everyone from the receptionists, Practice Manager and the doctors themselves are so kind and helpful. Appointments are easy to book and quickly available. Can't praise Willow Tree Surgery enough, they are a credit to the NHS Service.
Visited August 2023
Willow Tree Surgery has not yet replied.
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Review titled Terrible for appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Tried to get an emergency appointment in the space of 3 minutes they was gone was calling this morning eventually walked into the surgery with no phones ringing however was on hold for 22 minutes!!! I spoken to a young girl nicole that was incredibly rude and argumentative on the phone saying no appointments call back tomorrow morning of it’s an emergency or go to Uxbridge. I’m in incredible pain this service as a tax payer in incredibly incentive and overall very disappointing. Tried to speak to a manager but was told on the 07/03/2024 that there was none available. Overall service is terrible our NHS should be run with care, kindness and be able to deal with vulnerable people. You do not get that at this surgery you have kids/young girls on the phones and no professionalism what so ever.
Visited August 2023
Willow Tree Surgery has not yet replied.
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Review titled Very good Practice
Rated 5 stars out of 5
by Barry H - Posted on 10 August 2023
Willow Tree Surgery is a friendly, efficient practice which can offer appointments quickly. It is clean and organised with very helpful staff in all areas. The doctors take the time to listen to you and offer advice. My experience with the doctors, receptionist and Practice Manager have all been very positive and I cannot recommend this surgery enough. Really great, thank you.
Visited June 2023
Willow Tree Surgery has not yet replied.
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Review titled Our Experience
Rated 5 stars out of 5
by Colin Street - Posted on 10 July 2023
It’s saddening when there is a tendency to ‘review’ in the negative. Over the last 12 months since my wife and I needed support we have received nothing but. We are so grateful to the reception and support staff. Thank you.
Visited June 2023
Willow Tree Surgery has not yet replied.
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Review titled Lack of appointment
Rated 2 stars out of 5
by Kenneth Fellows - Posted on 11 March 2023
When we picked up our last prescription a note with it said to make an appointment for a medicine review. I telephoned today no appointment until 12th April we were told about a year ago the review would be near patients birthday i do not consider the April date near my birthday if you are unable to carry this out near a birthday what is the point of putting a note with our prescription. When i telephoned the surgery today Iask to speak to the practice manager I was told I had to put this in writing why do you not have the decency to speak to patients you have not even be bothered to confirm my E-Mail the receptionist was very abrupt and why does it take 14days to receive a reply from you I await your reply Regards Mr K Fellows
Visited March 2023
Review titled Willow Tree Surgery
Replied on 13 March 2023
Dear Mr. Kenneth Fellows, We are saddened to hear of your negative experience, however, you do not seem to be registered at our practice and can only assume you have left this review on the wrong surgery site. As there are a few surgeries with the name 'Willow Tree' can you please check the address of your practice as we are based in Hayes.
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Review titled Appointment system
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I was informed to call at 8am if need to speak not see a Doctor which is alarming, nevertheless I called at 8am I was on in a queue for 30min when I finally was told a Doctor call back at 11.40am, due to no call back, I telephoned the surgery at 12noon and was told by receptionist, if doctor dose not call back you need to call back at 2pm. A locum Gp called me back at 1.40pm. It alarming given telephone consultations on emergency, never appointment to be seen at the surgery. The practice nurse appointments are reliable and your seen at the surgery.
Visited March 2023
Willow Tree Surgery has not yet replied.