Bacon Lane Surgery - Ratings and reviews
Reviews
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Donna Courts - Posted on 24 April 2024
I had a lovely dealing with Rashida, she helped sort out an issue I had. She looked into it, came back to me as promised and then checked in the following day to see that everything had been followed through as arranged. I could not have asked for more. This is very rare to come across these days. Thank you Rashida.
Visited April 2024
Bacon Lane Surgery has not yet replied.
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Review titled disgustingly rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2024
The horrible receptionist was so rude to my child and to me and my wife many occasions I am now going to leave this GP, there's been so many times that the doctor has been extensively late and the rude receptionist would lie and not pass on information to doctors and then acted as if I didn't come then she says she has never heard of forms.
Visited March 2024
Bacon Lane Surgery has not yet replied.
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Review titled Lovely experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
I had a 6 week check for myself and my baby at Bacon Lane surgery. The doctor was knowledgeable, patience and at the same time, gentle with my 6 week old baby. I would highly recommend Bacon Lane Surgery.
Visited March 2024
Bacon Lane Surgery has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Komeil Alibai - Posted on 07 March 2024
This is one of the only GP surgeries that although being an NHS facility, I felt like I was treated with the care and support that would only be seen in a private medical practice. I did not have a long wait for my appointment and the staff treated me with the utmost level of care.
Visited March 2024
Review titled Bacon Lane Surgery
Replied on 07 March 2024
Dear Patient Thanks so much for your review. We have made some significant changes to our appointment system that ensures patients get seen when they need to and that we provide continuity of care where it is needed. Many thanks Amanda Meehan Practice Manager
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Review titled Worse GP and receptionist ever
Rated 1 star out of 5
by Elena Ramona Farcas - Posted on 21 March 2024
The receptionist, she’s very very very rude If you make a phone call to make an appointment, they send you to make online triage, but if you don’t know English, they don’t care about , and you make a phone call back tell them you don’t know English they say they gonna call you and you may have to wait two or three days and they never call you back. You tell them your condition it’s not very well you have fever, asthma and infection too lungs, I still have four days no answer
Visited March 2024
Bacon Lane Surgery has not yet replied.
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Review titled Easily accessible and great doctors
Rated 5 stars out of 5
by S J - Posted on 06 March 2024
Submitted a non urgent online request, was contacted by dr on same day and given an appt for a few days later. Staff were friendly and helpful and the doctor was great. Would recommend!
Visited March 2024
Review titled Bacon Lane Surgery
Replied on 06 March 2024
Dear patient Thank you so much for your review. We have worked hard to implement our same day access service to ensure our patients get help when they need it. Kind regards Amanda Meehan Practice Manager
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
I have had several interactions with the surgery over the past year since I was diagnosed with cancer annd had my baby. The online triage tool was easy to use and I was contacted by the Dr within 24hrs. My concerns were addressed with empathy and efficiency. Everyone has been so helpful - the reception staff, pharmacists, nurses, doctors - thank you for your efforts
Visited January 2024
Bacon Lane Surgery has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
My experience with the team was very pleasant. They were friendly and very efficient. My requests were also all taken care of.
Visited November 2023
Bacon Lane Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Elena - Posted on 15 November 2023
My experience, it was great. I am very happy with my time there as the doctors were very helpful, the staff were also lovely. The appointments are very quick.
Visited October 2023
Bacon Lane Surgery has not yet replied.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Sarah Nicholls - Posted on 12 November 2023
Very reassuring, knowledgable and had time for us. Helped us every step of the way. Walk in for flu jab was quick and speedy! The practice always has time to help with any problems.
Visited October 2023
Bacon Lane Surgery has not yet replied.