Penshurst Gardens Surgery - Ratings and reviews
Reviews
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Review titled Great patient practice
Rated 5 stars out of 5
by Amber - Posted on 12 March 2024
I would like to express how grateful I am for my Doctor at this Gp practice, for I have had a lot of different health care concerns recently which have caused me stress and anxiety. After consulting with my Doctor I feel heard and understood, as I am given the time to speak about what’s been happening and always then given the help to ensure my health needs are being looked after. I never feel rushed or as if I’m not being taken seriously. It’s really reassuring and I feel I can talk to him about anything. I feel less anxiety about my health because I know it is in good hands. Thank you and to the Practice.
Visited March 2024
Review titled Penshurst Gardens Surgery
Replied on 13 March 2024
Dear Amber, Thank you so much for this Wonderful review of your GP and his Great Patient Practice team at Penshurst! It is great to hear that all our help and support has made a huge difference to your health and wellbeing and really appreciate this positive feedback because it super-energises and turbo-boosts staff morale coming out of very traumatic pandemic situation. We are very lucky and blessed to have Lovely patients like you who we Value and Treasure greatly in our Penshurst Family. With much appreciation from all our Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Go the Extra Mile with a Smile!😊👨🍳.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
Saw my doctor on22.12.23 . She was warm, welcoming and excellent at diagnosing and advising accordingly. Also brought a couple of issues I hadn’t mentioned so her assessment was comprehensive. A very able practitioner. So I have to continue
Visited December 2023
Review titled Penshurst Gardens Surgery
Replied on 24 January 2024
Dear Patient in the Penshurst Family, Thank you so much for taking the time to write this lovely review. Penshurst is a Great Practice not only because of our Michelin star SHEFs © (Smiley, Helpful, Efficient, Friendly staff) but we are privileged to have Amazing Patients like yourself who are better than trained in giving feedback. We have shared your compliments with everyone in our Exceptional Team under the leadership of our Chief SHEF© Dr Jones. Best wishes for a Happy and Healthy 2024! Kindest regards, The Penshurst Management Team
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Review titled Fantastic team at Penshurst Gardens!
Rated 5 stars out of 5
by Esin M - Posted on 31 July 2023
The care my family and I have received from our Doctor and his team is more than I could have ever hoped for. From my initial reach out for much needed help a couple of months ago, my doctor's follow up with guidance and support has exceeded my expectations. I have not had to come to the surgery for a while but in my recent visit I have seen a great improvement in the culture of the surgery, where there is clearly a super team of doctors and support staff. My family and I are very grateful for the heartfelt care provided by our Doctor for my mother through her years of dementia and the support we have all received with her transition to a nursing home. Thank you in particular to my Doctor , he put me in touch with so many members of his team - a really helpful Health Coach to assist me with my diet, fitness and general well being, the Nurse on site to check my bloods, a Physiotherapist who consulted me on an injury I have suffered with for a year now, the reception staff who are being very helpful with me getting a referral appointment and a counsellor to assess my mental health. I am so grateful for the time and attention the Doctor and his entire team have offered me, all within the surgery and via telephone consultations, without me having to visit the hospital. This is a great team who are clearly not just going through the motions, there is genuine concern and duty of care, which is so appreciated. I would recommend Penshurst Gardens Surgery to anyone I know.
Visited July 2023
Review titled Penshurst Gardens Surgery
Replied on 02 August 2023
Dear Esin M, Thank you for your Glowing Review! We appreciate the time you have taken to write such amazing feedback about the Great Care, attention and support and that your GP and his Fantastic Team at Penshurst have provided to your entire family at your time of greatest need. It is truly a Privilege and the greatest Honour to be your Family GP and for the wider Penshurst Family of patients, to walk beside you and share your experiences through life's unpredictable journey and Continue the Special relationship spanning several Family generations. We have shared your lovely compliments with all Penshurst staff and appreciate your Recommendation to Friends and Family. With warmest regards from the Penshurst Management Team
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Review titled Caring practice
Rated 5 stars out of 5
by Linda L - Posted on 04 July 2023
Understanding and great doctors with such caring and helpful reception staff. The receptionist who helped me with a more unusual situation was so proactive. Thank you
Visited July 2023
Review titled Penshurst Gardens Surgery
Replied on 05 July 2023
Dear Linda L, Thank you so much for this positive review of our Penshurst SHEFS (Smiling, Helpful, Efficient, Friendly Staff) who provide excellent Personalised Care and Customer service for all patients in the Penshurst Family and Community of practice. We do appreciate that you have taken time to feedback about your recent patient experience and have shared your lovely comments with everyone in Team Penshurst! With much gratitude, Penshurst Management Team.
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Review titled Great experience
Rated 5 stars out of 5
by Neal C - Posted on 20 June 2023
I have been coming to this surgery all my life, today I had to have some cryotherapy treatment so I was nervous however my usual GP and nurse were there and talked me through it and were as always excellent. A credit to the surgery both of these professionals are. Neal C
Visited June 2023
Review titled Penshurst Gardens Surgery
Replied on 21 June 2023
Dear Neil C, Thank you for rating our Cryotherapy service as Excellent! We have shared your kind and positive feedback with all Penshurst staff. With warmest regards from the Penshurst Management team.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
Have had a few health issues recently and have been treated very well by lovely, friendly and helpful reception staff and professional and understanding doctors.
Visited June 2023
Review titled Penshurst Gardens Surgery
Replied on 30 June 2023
Dear Patient, Thank you for posting this positive review of the Great Service provided by all our Penshurst SHEFs (Smiling, Helpful, Efficient, Friendly staff)! The Penshurst experience is synonymous with Excellence in Customer Service and Personalised Care for all patients in the Penshurst family. We have shared your compliments with Team Penshurst. With kindest regards, The Penshurst Management Team.
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Review titled Amazing to be offered this through my GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Having recently “re-connected” with my NHS GP, I was offered six 45 minute sessions with a well being coach at the surgery to help me address lifestyle and stress issues connected with a number of recent health challenges I have experienced. This is an incredible thing to be offered. The coach has been extremely perceptive and is providing me with encouragement and practical support in putting in place measures which are helping me to rebalance my lifestyle and hopefully put my mind and body into better shape. All this has been arranged in my local surgery at times which work for me.
Visited June 2023
Review titled Penshurst Gardens Surgery
Replied on 16 June 2023
Dear Patient, Thank you for your 5 star rating of your recent experience of the Health Coaching Service provided at our surgery through the West Barnet Primary Care Network (PCN)! This is the Future of the NHS with a newly-embedded workforce of Allied Health Professionals such as Health Coaches, Social Prescribers, Mental Health Practitioners, Pharmacists, First Contact Physiotherapists, Dementia Care Co-ordinators, Digital Care Co-ordinators, and Community Pharmacist Consultation Service (CPCS) Care Co-ordinators all providing additional appointments and capacity for Personalised, Person-centred, Holistic, Supportive Care with PREVENTION PREVENTION PREVENTION and MOTIVATION MOTIVATION MOTIVATION at the heart of Health Coaching. Thank you so much for this Amazing feedback to encourage more patients in our Penshurst family and PCN to take advantage of these new life-changing opportunities for improving lifestyle choices and wellbeing. We have shared with Team Penshurst and all PCN staff. With warmest wishes.
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Review titled Great improvement
Rated 5 stars out of 5
by Michael - Posted on 19 June 2023
In the past 6 months the service and care has improved enormously. The surgery is better organised.
Visited June 2023
Review titled Penshurst Gardens Surgery
Replied on 21 June 2023
Dear Michael, Thank you for your 5 star rating and for sharing your own personal experience of the Great Improvement you have seen in our services and care in the last 6 months! We have Listened, Learned and are Leading an ambitious effort to Drive Continued Improvements that have a major and positive impact on patient Safety and Outcomes and remain determined to fully restore our practice's reputation as one of Best Surgeries in North London. Real-time patient feedback from Online Reviews has been instrumental during this journey and we would like to take this opportunity to thank all our Patients for their thoughtful and practical suggestions for improving our services. With much appreciation and thanks from the Penshurst Management team.
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Review titled Great consultation
Rated 5 stars out of 5
by John Rifkin - Posted on 24 May 2023
The consultation examination thorough, positive and constructive. All test and procedures carried out. All administrative notes taken and passed into the system.
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 25 May 2023
Dear John Rifkin, Thank you for rating your recent patient experience at Penshurst as Excellent and awarding the full 5 stars. We are pleased that you had a Great consultation in keeping with our practice ethos and thriving culture of Excellence in Personalised Care and Customer Service. Your lovely comments have been shared with our Friendly and Efficient team members. With best wishes, The Penshurst Management Team.
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Review titled Lacking compassion
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Receptionist is rude and condescending. Doesn't listen to what's being said and is totally lacking compassion. Needs to undergo further training as a matter of urgency. Shouldn't be dealing with vulnerable patients and their families.
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 21 May 2023
Dear Patient, Thank you for your feedback. We have completely changed our reception team to more customer-friendly receptionists with good Listening and Empathy skills and all of whom undergo regular Communication skills training sessions, therefore it is very disappointing to hear about your recent experience and we are sorry that you were not satisfied with your call.. As all phone calls are recorded for quality assurance, we can investigate further by listening to the recording of your call with the receptionist and take further steps if necessary in accordance with our Zero Tolerance Policy of rude and abusive behaviour towards patients, staff or vice versa. It would be very helpful to arrange a meeting with our Practice Manager to air your concerns and review your phone call recording so that the appropriate action is taken. With kindest regards.