Lichfield Grove Surgery - Ratings and reviews
Reviews
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Review titled Poor care and appointments rare!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
I have been with this surgery for 8 years and I have very little positive to say! The chances of an appointment, even with an unwell baby or chronic earache where I was left for 3 days before begging to be seen, are unlikely. I have now tried 4 times to get a smear test. I am a capable person, fully literate and it is a battle every single time. They now offer only one day a week when a nurse is present (similar now for childrens jabs) and the out of hours appointments based elsewhere are not suitable or simply unavailable. Trying to book even a month in advance is impossible so it is a constant cycle of calling, having no success and needing to call back. The receptionist also tells me there is no way to email to complain to the practice manager, hence a public review. Poor to non existent care all round and poor communication. I am looking at transferring as soon as possible and also now have private GP cover as this is so bad. In contrast, my young daughter was seen within 2 hours last week when I was on holiday in a different part of the country! Unheard of at Lichfield Grove, unfortunately.
Visited April 2024
Review titled Lichfield Grove Surgery
Replied on 25 April 2024
Dear Patient Thank you for taking the time to provide feedback. I am sorry you feel our service has fallen short of the standard you expect. We are very responsive to patient feedback. It is difficult to respond in full when reviews are submitted anonymously and it would be helpful if you contact me directly at the practice where I can go through your queries with you. I look forward to hearing from you. Kuldip Singh Practice Manager
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Review titled Went above and beyond
Rated 5 stars out of 5
by Hadas Elber-Aviram - Posted on 15 March 2024
This is a great practice - everyone went above and beyond for me, from the receptionist to the manager to the GP. There is a shortage in my ADHD medication and consequently I needed a replacement. Everyone went out of their way for me, chasing up the ADHD clinic and liaising with the GP, to ensure that I secured alternative medication before my meds ran out. Thank you so much to all involved!
Visited March 2024
Lichfield Grove Surgery has not yet replied.
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Review titled It is a joke
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
Receptionists define the rules: sometimes they can put you on the 'waitlist' to be called back within a day, others say that you can only leave a note online, in which case it will be 'reviewed within 48 hours'. Doctors aren't better. One promised to make a referral to specialist but after waiting for 2 months nothing was done and O had to chase what happened. Some doctors are good, but recently a few experienced ones left, and the replacement ones are the ones you don't really want to see. Once I was provided an appointment, went to the practice. There were zero people in the waiting room. After I left, there was 1 person. So they really trying to minimise the patient flow as much as possible.
Visited March 2024
Review titled Lichfield Grove Surgery
Replied on 11 March 2024
Dear Patient, Thank you for your review. I am sorry you feel you have not received a good service from the practice, however as you have not provided your name we are not able to investigate this further or provide a response. Please contact the surgery so we can look into matters raised. Many thanks Kuldip Singh Practice Manager
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Review titled Joined-up Care at its best
Rated 5 stars out of 5
by Dr Farhad Cooper - Posted on 14 March 2024
Thanks to the prompt telephone assessment, home visit and excellent arrangements of the outstanding general practioner registrar at this practice, we received the most spot-on care possible. This doctor took an immense amount of time and effort ascertaining the needs of the patient, ensuring their safety and then making really appropriate, prompt and safe plans to have the medical issues addressed in a timely fashion. Without putting them at risk of complications arising from an unnecessary and untimely admission via accident and emergency. We are incredibly grateful, thank you.
Visited March 2024
Review titled Lichfield Grove Surgery
Replied on 14 March 2024
Dear Dr Cooper, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your kind words have been passed on to the Doctor. Thank you Kuldip Singh Practice Manager
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Review titled Thank You To The Lichfield Grove staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
Spoke with pharmacist and members of staff, and were all polite, courteous and helpful, professional, when I had to sort out a family members prescription. Very helpful. Thank you kindly to Lichfield Grove Surgery staff.
Visited February 2024
Lichfield Grove Surgery has not yet replied.
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Review titled The Best practice
Rated 5 stars out of 5
by Dawn - Posted on 23 January 2024
I had my phone consultation today and was amazed at the service provided. The consultant was very thorough and not hurried. Best appointment I have ever had. Great experience. Very happy!
Visited January 2024
Review titled Lichfield Grove Surgery
Replied on 26 January 2024
Dear Patient Thank you for taking time to post a positive review regarding the service you have received at the practice from the Doctor. We aim to provide the best possible care to all our patients your post will be shared with the team at our next practice meeting Kind Regards Kuldip Singh Practice Manager
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Review titled Looks unorganised and unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 06 November 2023
I have been visiting this practice for more than four years. The first problem is the doctors are changing quite frequently in a short span of time like in six month. I don’t know what is the problem that they can’t keep the doctors but I as a patient been waiting for two referrals for two different issues and the doctor been delaying it and then left the surgery. Secondly, they are giving much of summary about your problems and your medical records are missing critical information which is essential. I am thinking of changing my surgery I can, as they are better surgeries with better moral for patients.
Visited August 2023
Lichfield Grove Surgery has not yet replied.
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Review titled Unable to book appointment
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
This practice has always been amazing. However recently the customer service / patient engagement has deteriorated. Test results are not reviewed on a timely basis, almost impossible to get an appointment, doctors not returning calls or following up. Receptionist inexperienced and just reading from a menu, no flexibility Can’t even get a phone appointment. I am shocked at how quickly this practice has deteriorated. Obviously knock on impact as people will inundated A&E if they can access GP services, also risk of patient conditions worsening due to delays.
Visited July 2023
Lichfield Grove Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I have recently registered, staff and Doctors are great! Very caring and friendly Practice.I highly recommend this practice
Visited July 2023
Lichfield Grove Surgery has not yet replied.
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Review titled Caring Kind and people who listen
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
Always a good response from receptionists. Kind words. Everyone listens to you. The whole team from start to finish are the best I have ever encountered Thank you and keep on doing what you are doing
Visited April 2023
Lichfield Grove Surgery has not yet replied.