The Blenheim Medical Centre - Ratings and reviews
Reviews
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Review titled Wonderful practice
Rated 4 stars out of 5
by Rifa - Posted on 02 May 2024
The staff are really kind and wonderful they are helping they have good behaviour towards the patients good to kids especially monwara
Visited April 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Supportive
Rated 3 stars out of 5
by Tracey - Posted on 01 May 2024
I can’t fault the doctor for the support shown in what continues to be a difficult health journey. She has provided me with information regarding the potential diagnosis. Overall a positive experience- my only concern is not knowing what the next steps are & how long my referral will take.
Visited April 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Great Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 23 April 2024
I really appreciate the receptionist for helping me with my queries. It's been very hard lately with my health and with a newborn baby. She was very understanding and professional. Also help with my queries promptly.
Visited April 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Blenheim medical center
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2024
“Fantastic nursing team” as the header Unfortunately it’s nearly impossible to get an appointment at the surgery however when I did get an appointment with a nurse it was a very good experience. I had attended for a dressing and felt very uncomfortable due to the nurse looking rather young and thought she was a trainee and it was my first initial dressing change so I was nervous as it is but her outstanding knowledge and her professionalism blew me away and how she made me feel comfortable I was very impressed** I booked all my future appointments with her and didn’t regret my decision. Well done.
Visited April 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Poor reception staff service
Rated 1 star out of 5
by ... - Posted on 09 April 2024
I am appalled at the behaviour of the receptionist she is very rude and put the phone down on me on so many occasions. I have never been rude and always polite however A**a has been constantly rude to me saying i dont care what problem you have and has even shouted at me and when I patiently told her that your calls are recorded she hung up again. I have even asked to speak to the manager on many occasions but have had the phone put down on me again as she has said to email the the practice on the general email address which they have access to and always says the manager is not available. When I call back she hangs up upon hearing my voice though I have even asked to maybe speak yo someone else as she failed to understand. I was lucky last time this happened as a lady from the link surgery called me and helped me and apologised on her behalf and dealt with the situation so well and politely. However I am unable to get any sort of help if she answers the phone. This behaviour in a GP practice is unacceptable and childish.
Visited April 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Worst practice in luton
Rated 1 star out of 5
by Charlene - Posted on 23 April 2024
I am currently on day 4 of ringing the gp surgery with B I S C O T G R O U P P R A C T I C E. Their policy is to call at 8am to book A N Y appointment. You will call at 8am be told there is high call volume and to use to call back system. You will wait over an hour for this call to come and you will be told there are N O available appointments today. This is day 4 of calling at 8am on the dot and still unsuccessful in being able to see a gp or nurse. I have called 111 every day who have notified B I S C O T G R O U P P R A C T I C E to call me back with an appointment. This has been happening since last week I am now very poorly with what was simple tonsillitis. And will now have to attend the accident and emergency services at Luton and Dunstable hospital to access the emergency gp as I will N O T be call back by my gp practice which is being instructed to do so by nhs service 111. Worst doctors surgery in Luton and surrounding areas and I have attended my fair share growing up and living in Luton.
Visited April 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Great Practice.
Rated 4 stars out of 5
by Rkhanom - Posted on 23 April 2024
Once I got through the long queue process, the receptionist was lovely and helpful and tried to deal with my query the best she can. The doctor was very good and professional and explained everything well. The doctor called at a convenient time as I requested.
Visited March 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Very basic gp
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2024
Sadly the overall vibe of the gp isn’t that great, it’s near impossible to get an appointment but I had my baby’s immunisation. The first round went great, had an amazing nurse who was so gentle with my baby and reassured me and educated me about the shots and drops, being a first time mum that was exactly needed. She was so kind and open . Second round I had a different nurse who was terrible and so condescending in her tone she made my baby cry and bleed so much more than happened previously. Her attitude was terrible and cold. I was so upset with how the appointment went I contacted the practice to change my child’s last round of injections to another location within the practice in order to be seen by the first nurse I saw. It was so lovely to see her again, my child didn’t cry at all and was smiling and laughing with her. Absolutely amazing.
Visited March 2024
Review titled The Blenheim Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for taking the time to Leave us your feedback. My Name Is Kelly Walton and I am the Practice Manager, I was very saddened to hear you feel you have had a poor experience with our practice. We pride ourselves on our patient care and your patient experience. I would like to arrange to talk to you personally about this experience so I can address any of your concerns and feedback to the relevant staff. Please feel free to contact me at the Surgery and I will be more than happy to investigate your experience. Please be assured we have never received such related feedback before and I can assure you there is no a re-occurring theme. I look forward to hearing from you. Kind Regards, Kelly Walton - Practice Manager.
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Review titled Worst practise
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
This practise is appalling. You call in at 8am, get put on hold for an hour and then receive the same reply that there are no appointments left. Very unsure as to how within 10 seconds of calling that all appointments are gone. A receptionist advised me to use the online consultation, when I told her every time I use it it says the appointments are gone she told me they open up at 6am and become available so it’s best to try then. Well I woke up at 5:30, made sure I was on it for 6am and no more online consultations were available for the day!! How is this possible? In the same second the online service opens, they are apparently gone. This Gp continues to shock me more and more. When I finally submitted an online consultation on a matter asking for some medical advice and expecting a phone call, I received a text message to an online NHS medical information link as if I do not have google and didn’t google it myself? I wanted to speak to a doctor hence waiting and submitting an online request. After that, I could not get through to anyone again for an appointment so the doctor simply wasted all the time and effort I went through and thought it was ok to just send me a google link to nhs website instead of taking the time to call me and speak to properly. What’s the point in waking up early and stressing yourself out if the doctor will send you something from google that you already did yourself beforehand (obviously). Would not recommend this practise.
Visited March 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Worst GP in Luton
Rated 1 star out of 5
by Tanvir - Posted on 11 March 2024
Five years ago, I moved houses and had to move GP. Sadly this was the GP that was allocated. One of the worst in Luton. You can get on the phone every day at 8am and still will end up in position 30 and never get a appointment on the same day. You cannot walk in either. Has to be done on the phone. Alternatively they provide a link you can visit online to book an appointment in three days time. They have two GPs, one booking system but cannot work it. Think I'm exaggerating? Try call the surgery at 8am and experience it for yourself
Visited March 2024
The Blenheim Medical Centre has not yet replied.