Royal Sussex County Hospital - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
I attended A&E yesterday in relation the 'Angina' attacks I was experiencing. I have to say the nurses and staff were exceptional, especially considering how busy the department was. I would especially like to say a "big" thank you to the A&E consultant' who was extremely reassuring and kept me up to date with all of my test results and went that extra mile to reassure me that all was well. Once again many thanks to a wonderful team
Visited Accident and emergency services on April 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Patient What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Phone system hopeless
Rated 2 stars out of 5
by Jo G - Posted on 11 April 2024
I've so far spent 1hr 10mins on hold, listening to the phone ringing, trying to get through to find out how my elderly father is, after he was taken to A&E last night. Main number is answered fairly promptly, but once you're being transferred to the A&E department, the phone rings and rings and eventually you get cut off. Very frustrating, especially when you're worried about a loved one. No information such as "you are number x in a queue", or how long you might have to wait to speak to a person.
Visited Accident and emergency services on April 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Jo Thank you for your feedback and I am sorry to hear that you cannot get through to the A&E department and this must have been a worry for you. Unfortunately your details are anonymous so we cannot get in contact with you. Please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Awful, just awful…
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2024
Was told to attend eacu for a scan at 9am after a telephone clinic review the previous day. Got there and was told I wasn’t on their list to be seen. I was then sent to x-ray where, as you can probably guess, I wasn’t on their list either. I was then sent to ct, where there was no receptionist, and I waited till one of the helpful radiography staff came out and offered to help. Half an hour later, they had tracked down your error and I was told that I was meant to be in eacu, that the doctor who had told me to come had not completed the paperwork and that I should go back there - but leave it for a while for them to do the paperwork. I ended up back at eacu and was told I needed a cannula before the scan. I thought that would have been reasonably easy, but that took hours and when I eventually was sent to Ct it had tissued and they had to inset another one (which took 3 or 4 minutes). By the time all that was done it was five hours after I’d arrived. I eventually left eacu at 5pm. I know rsch featured top of a poll in The Times for the hospital with the biggest waiting lists, but this whole process of sitting round for a day for a scan that took just 2 minutes was so badly organised and so poorly managed that I don’t think I will ever, out of choice, visit this hospital again. I have used rsch before but the level of service has descended to such an appalling standard where getting beyond the front door, whether it’s a&e or eacu, is just an awful experience, just awful. If the aim is to make people go elsewhere, then I have to say that the plan is working. I have a chronic condition with Co-morbidities and have relied on the nhs since 2016. I have watched things get progressively worse, but now feel that they are pretty much hit rock bottom. Even writing this review took 3 goes because your automated checker rejects words like nhs, a&e, eacu and ct because they are in upper case.
Visited Accident and emergency services on April 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Patient Thank you for your feedback and I am sorry to hear of your experience. Unfortunately your details are anonymous so we cannot get in contact with you. Please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Is this really England?
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
Firstly all the staff were excellent working under extreme, horrendous working conditions. It cruel to make them work in such unpleasant circumstances. No wonder they are leaving. My 94 year old mother in law was on a trolley in the corridor with many others, for about 30 hours. The trolleys were wedged next to each other with no space between. No privacy no dignity no bell or means to get assistance or toilet. Vending machines empty. Toilet a long way away for my mother in law. The wait is awful. It would seem that many patients could be discharged much earlier if there were enough doctors to actually do that. Instead they occupy the space waiting for the ok to go. Ambulances unable to offload patients due to no space!!! Such a posh building at the front, a/e needs such a lot of money and attention spent on it. Patients and staff are suffering. Does anyone actually care?
Visited Accident and emergency services on February 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Patient Thank you for your feedback and I am sorry to hear of your experience in our A&E department. Unfortunately your details are anonymous so we cannot get in contact with you. Would you please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Disappointed and in pain
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2024
Sent here by my Gp with a heart rate of 113 and low oxygen levels, I was referred to Eacu ward but on route they rang to say I was too unwell for that unit and to go to A& E. Upon arrival I explained that had happened and was seen by a triage coordinator within 1 hour. She didn’t understand why I was sent by my Gp as my sats were now normal so I explained what they were before ands how ill I had been with Covid the last 10 days. I waited 4 hours and during this time, at points I could barely draw breath, I have my own pulse oximeter so monitored myself and my sats were constantly up over hundreds! It was suggested I ask as my chest pain was increasing. I asked and was told 3 people were ahead of me so I thanked them for the update. Then watching a further 6 or more people get called in first while I can barely breath, I felt like I was being punished for daring to ask. Why tell a patient something that isn’t true and why not respect the GP, the tightness is just getting worse. I wish I’d gone to Worthing A&E now
Visited Accident and emergency services on February 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Patient Thank you for your feedback and I am sorry to hear of your experience. Unfortunately your details are anonymous so we cannot get in contact with you. Please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Its broken
Rated 1 star out of 5
by John Garrett - Posted on 19 February 2024
In A&E with my mum. Not enough doctors.... In the last 30 years I have seen this department upgraded and refurbished 3 times. Each time the waiting area has got smaller and smaller. Still not enough doctors.
Visited Accident and emergency services on February 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear John Thank you for your feedback. Unfortunately your details are anonymous so we cannot get in contact with you. Please contact our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great treatment received from doctors and staff
Rated 5 stars out of 5
by Jacqueline Hutchison - Posted on 13 February 2024
I was taken into A&E by ambulance on 5/2/2024. The ambulance staff were very kind and efficient. On arrival at A& E, early evening, I was transferred to a cubicle in the cardiology section. All of the Doctors and staff that I came into contact with were extremely kind, helpful and efficient. I cannot fault how i was treated and am very grateful for everyone's help
Visited Accident and emergency services on February 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Jacqueline What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Insertion of cardiac pacemaker
Rated 5 stars out of 5
by Robin Protheroe - Posted on 14 March 2024
Despite the hospital being understaffed and people working under pressure, I was well looked after throughout by a friendly senior nurse and ‘practice tutor’. Doctor in charge of procedure warmly professional and courteous, anaesthetist cheery and reassuring, theatre staff showed very impressive teamwork. I was unable to view proceedings, having had my eyes covered, but was regularly asked about my welfare. The whole experience was a positive one, and I regret that the review protocols do not permit me to name any names. I am deeply grateful to everyone who contributed to a highly successful outcome.
Visited Cardiology on February 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Robin Thank you for your lovely post. It was good to read that we looked after you so well and your experience was good within the cardiac team during your procedure. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Stoma Care Department/Digestive Diseases Centre
Rated 4 stars out of 5
by Debs Harris - Posted on 15 March 2024
I recently had an out patients appointment with the Stoma Care Clinic for a pre operative information session. Wow! - what a lovely nurse. Such a kind, caring lady. I could talk to her like a friend - even though I'd never met her before. She answered all of the questions I had - a truly wonderful lady. The information she gave to me was outstanding. Thank-you very much for your kindness & care. All of the staff at the Digestive Diseases Centre have always been very kind to me. Always a smile to greet me by one particular Staff Nurse; that's what we need isn't it in this world of doom & gloom. Kind, relatable nurses. My surgeon has looked after me for many years - I can't put into words how much I appreciate him too. My thanks to everyone - take care - stay safe.
Visited Don't know on February 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Debs Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was good in the Stoma Care Clinic. It really does make such a difference to hear that your nurse was so kind and caring but that all the Digestive Disease team are kind as well. Thank you once again for your comments. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Exceptional
Rated 5 stars out of 5
by Diane niall - Posted on 30 January 2024
The family of Jacqueline Pearce wish to thank all the staff in A&E for their care and subsequently the CC Unit, who although unable to save her, the wonderful doctors and nurses, treated her and the family with such care and commitment for which our gratitude has no words. The hospital is fantastic and modern and designed to make your visit as pleasant as possible with wall paintings of the bluebell railway passing through the beautiful countryside of Sussex etc., The CC Unit is equipped with the most up to date state of the art technology and the dedication of the outstanding NHS staff is possibly the best in the country. Thank you all again Diane
Visited Accident and emergency services on January 2024
Review titled Royal Sussex County Hospital
Replied on 14 February 2024
Dear Diane Firstly I would like to offer my sincere condolences to you and your family on the passing of Jacqueline Pearce. This must be a very sad time for you all. This makes your post even more special that you have taken the time to contact us at this time. I will share your email with the A&E department and the CC unit and I know how much they will appreciate your post. Take care and thank you once again Jo Yearsley, Patient Engagement and Liaison Manager