Reed Wellbeing Ltd - Ratings and reviews
Reviews
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Review titled Great diabetes prevention programme
Rated 5 stars out of 5
by Mr I Kizildag - Posted on 21 March 2024
Diabetes prevention programme is a really good programme. This programme helped me to reduce my blood sugar level
Visited March 2024
Reed Wellbeing Ltd has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
Very friendly and helpful. The programmer was definitely better being in person In a group. Has helped me rethink about food and have lost weight and blood levels have dropped
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Kind regards, Reed Wellbeing
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Review titled Very Promising...
Rated 5 stars out of 5
by Jason - Posted on 15 February 2024
I've only attended the first session of this programme, but it seems very promising. The advisor seems very knowledgeable and approachable. The content of the programme seems to be very informative and I genuinely believe that I will get out of it what I put in. Its made me look forward with open eyes and hopefulness that I can reverse pre diabetes. With the help of this group, I am sure I will.
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 19 February 2024
Good morning Jason, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Please contact quality.improvement@reed.com if there is any additional feedback you would like to share. Kind regards, Reed Wellbeing
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Review titled Great information
Rated 5 stars out of 5
by Willow - Posted on 15 February 2024
I have enjoyed this course. There are lots of hints and tips to help you achieve a realistic goal. Healthy alternatives are given to help reduce sugars and carbohydrates. Nice group atmosphere, we share our successes and alternatives, encouraging each other to a better lifestyle. The coach is really good, encouraging and non judgmental. She encourages us to set realistic goals and expectations so that change is sustainable.
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon Willow, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Kind regards, Reed Wellbeing
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Review titled Unable to sign on
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2024
I have been trying to enrol in this course but they will not accept my birth date so was unable to proceed . I have sent a message so lets see what happens . Reading some of these reviews does not fill me with much confidence. I received some information on the Face to Face curriculum and the writing was too small to understand . Real shame it is one of these contracted out courses . They never work as the main criteria for those running it is profit . I did the Tier 3 wight loss programme and it was excellent and NHS run. Will report back if I ever manage to enrol
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 19 February 2024
Good morning, Thank you for your review, we are always looking for ways to improve our services. Please reach out to quality.improvement@reed.com with any further comments or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled How many coaches does one group require !
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2024
Brilliant idea to focus the mind when your approaching type 2 diabetes, so much information in the book it blows your mind, you can't consume it all & some of it is incorrect! Availability & timing, 13:30 in the middle of the day for 13 days over 9 month, good job I'm retired, doesn't sound a lot, would of been an issue for my employer. It's a loverly group of strangers the core of which are slowly coming together, this is massively hindered by the number of different coaches we've had, 5 sessions done, 5 different coaches, no continuity, no consistance, so don't coach they paraphrase the book page by page or generalise no focus, they believe in the program, it works, ours is just disjointed, confusing, flustrating, annoying, demoralising, a real shame. Coaches on sessions 2 & 5 were brilliant though, the 1.5 hrs flew by, engaging, relatable, supporting. Sessions 1 & 4 a bit blar blar blar, not informative & engaging, finally session 3i don't have the words to describe how poor it was, nearly fell asleep, think the group has halfed in size since the start, going to stay with it to the end as my health is really important to me & my family, have lost 10% of my body weight in 10 weeks, could be attributed to information gained on this Momenta diabeties prevention programme, it is over 9 months, so information becomes a way of life & not a 5 minute fad. Finally if the inconsistencies around presentation continues the NHS should get these sessions for free.
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon, Your feedback is greatly appreciated! We are always looking for ways to improve our services. Please reach out to quality.improvement@reed.com with any further comments or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled A great help
Rated 4 stars out of 5
by Paul - Posted on 23 February 2024
I am currently attending a diabetes prevention program. I have found the information provided, together with other patients attending to be very helpful in enabling me to undertake life style changes. The facilitator at the sessions has been excellent. My only criticism is the layout of the handbook.
Visited January 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon Paul, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Please reach out to quality.improvement@reed.com with any further comments or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled One size fits all regime
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2024
I have been attending this course since last August. The coach is excellent. My blood sugar has returned to normal but my cholesterol has spiked. I have sent emails to the coach asking if there may be a medical person I could speak to assigned to the course who may know if this could be a temporary spike. I have lost over 12% of my weight. I advised the coach at the last meeting I was worried about this. He just told me not to worry. I have also asked who is actually monitoring weight loss as this does not seem to be happening. There is no feedback, worries go unanswered (probably due to the way the coach has been briefed in that he is not to answer any medical questions as not a trained professional in this respect). I think these courses achieve their goal but the drop out rate is very high. I think this will be due to lack of individual feedback.
Visited January 2024
Review titled Reed Wellbeing Ltd
Replied on 07 February 2024
Good morning, Thank you for your feedback, we are always looking for ways to improve on our services. Please reach out to quality.improvement@reed.com with any further feedback or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled Huge disappointment
Rated 1 star out of 5
by Tim New - Posted on 01 September 2023
The trainer spoke for well over 60 minutes. ‘A typical student’s attention span is about 10 to 15 minutes long’. (Reference not allowed by 'Bot) The session ran over time and lasted approximately 70 minutes. Non verbal cues of waning attention went unnoticed or were disregarded. The only interactions were unstructured and pertained to answering (as a group) answers to simplistic questions in the work book. Participants were not asked to turn off or mute mobile ‘phones. Those of us that did without being asked were distracted by ring tones, and frequent text message sounds from the ‘phones of those of us who did. The trainer was fairly pleasant, but did struggle to find the correct words to use on a few occasions and the heavy accent required full attention. Pedometers were handed out with the advisory ‘we know that some of these will not work, but you can pick a new one up next time’. This led me to assume that a known faulty batch of instruments was quite good enough for a bunch of fat older people like us. No reference at all was made to the widespread availability of affordable smart watches and free apps to use with them. It was as if we had slipped back to a time when these things were ‘all the rage’. There was a person who seemed to be observing and taking notes who was clearly not part of the group. Her identity and purpose were not disclosed and she remained ‘a ‘mystery woman’ throughout and this contributed to wavering attention as people tried to figure out who she was and why she was there. I walked in to a group of strangers and walked out of a group of strangers. I was hoping there would be introductions to each other and an opportunity to form a cohesive mutually supportive group. There was no opportunity to do this, although it was hinted towards the end of the session that this would happen next time. This was the most disappointing aspect of the session. People were trying very hard to get to know each other before the session started and there was an immediate feeling of camaraderie. This ceased and was dampened by the commencement of the long and quite disjointed monologue over the next 60 – 70 minutes, and thereafter, people seemed glad just to get weighed and get out of there (I was). I would normally be far more patient and tolerant than I have presented myself in this feedback review. However, Pre – diabetes and unhealthy life – styles will undoubtedly prematurely kill some of us over time. It seemed that this contracted out service has been sub – contracted out to a trainer without the necessary skills to engage with attendees and get the best out of potentially life – altering sessions. This may well have saved a small amount of money, but the cost is at least one (and I suspect more) attendees will not re-attend and that the attendance attrition rate will be high. I genuinely regret that I have nothing positive to say about this hugely disappointing experience.
Visited August 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled missed opportunity
Rated 3 stars out of 5
by Anonymous - Posted on 04 September 2023
I've just completed the course. I've just now tried to contact Reed to say the feedback form is inadequate for me to register what I want to say. I also asked how my information would be used and if my GP practice would be informed. The email bounced back. My experiences are similar to others in these reviews. The first and second pedometer didn't work so I gave up on the steps. The manual is too long. I didn't engage with aspects like the 'gold, silver, bronze' targets. Although the instructor seemed to do their best to get through each chapter, I was aware how stressful this work must be. Like another contributor I walked in a stranger and left after 10 months, still a stranger. I did suggest group work to bond with and learn from others, but this didn't happen. We could have formed a support group post course. I felt the sessions were chalk and talk rather than interactive. I wouldn't blame the instructor, there was just so much information and these instructors travel a lot to each venue. I was aware of how much the NHS spends on each person so I was determined to see it through to the end. I believe the manual should be rewritten or edited. The idea of diabetes prevention is a great one but the fact that Reed don't make it easy to contact them speaks volumes about their willingness to communicate with us. I feel I'm just a number. I prefer to contact my GP surgery directly with feedback.
Visited August 2023
Reed Wellbeing Ltd has not yet replied.