Thorpewood Medical Group - Ratings and reviews
Reviews
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Review titled Thank you!
Rated 4 stars out of 5
by Anonymous - Posted on 09 April 2024
I just wanted to leave a review for a Nurse Practitioner. Hopefully she will see this review and know it is her I am referring too. I was so anxious about my Cervical Smear appointment today. I just wanted to say thank you for your patience, for making me feel more at ease and for being so kind and understanding!
Visited April 2024
Review titled Thorpewood Medical Group
Replied on 10 April 2024
Thank you for taking the time to leave a review. I am pleased you that you were happy with the consultation. I will pass your positive words on to the team member involved. Kind regards Catriona Dack Acting Practice Manager
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Review titled An excellent service
Rated 5 stars out of 5
by Stephen - Posted on 09 November 2023
I hadn't been taking my blood pressure medication for a while and decided to check in. I was seen within a few days, given another prescription and regularly asked back so that my progress could be monitored. This has included blood tests. This has all been very reassuring and is a great service. Thank you.
Visited November 2023
Review titled Thorpewood Medical Group
Replied on 09 November 2023
Dear Stephen, Thank you for taking the time to leave a review. All feedback is looked at by the surgery management team and shared amongst colleagues. I am pleased you were happy with the service provided and know that the staff will appreciate the comments left. Kind regards Catriona Dack Acting Practice Manager
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Review titled Consistently caring and professional
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
I've been at this practice since 1989, and through many changes, many good GPs, and the general decline in NHS services, I've had consistently decent and careful treatment here, where my views and needs were nearly always valued ( the odd locum excepted); even when very stretched for staff. I have a long term immune disorder, so I rely on GP and hospital services such as monthly blood tests. Fantastic to have phlebotomy on site. Even during pandemic I was actively contacted if there were any concerns for my health. 1 star down, as phone queues are a pain, but a message sent via online services prompts a relevant response in good time. Repeat prescriptions have been lost in the past, but not recently. Overall, responsive and holistic care.
Visited October 2023
Review titled Thorpewood Medical Group
Replied on 06 November 2023
Thank you for taking the time to write a review. Feedback like this is always valued and shared with the staff. I am pleased that you have found our service to be of a good standard overall. I do note your comment about the phone system. We are in the process of having a new phone system designed to include call backs whilst holding your position in the queue. I hope this will alleviate some of the current dissatisfaction. Thank you again for your positive review. Kind regards Catriona Dack Acting Practice Manager
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Review titled Great Local Practice! Why the negative reviews?
Rated 5 stars out of 5
by Richard Fiddament - Posted on 04 October 2023
I’ve been a patient for over 20 years now and have always rated Thorpewood very highly! The staff are always polite and helpful and are always willing to go the extra mile to help. I currently have Achilles tendinitis and the staff went above and beyond to assist me in getting regular face to face appointments with an NHS physiotherapist. These regular appointments have lead to a programme of strengthening exercises/stretches etc which will eventually lead to a full recovery. I would recommend this medical practice to friends and family.
Visited July 2023
Review titled Thorpewood Medical Group
Replied on 05 October 2023
Dear Mr Fiddament, Thank you for taking the time to leave feedback for the surgery, which we do value. I am pleased you have found our service to be of a high standard and that you have been able to access our wide range of services in order for your medical needs to be looked after. I will pass your kind comments on to the team, who I know will be very grateful. Kind regards Catriona Dack Acting Practice Manager
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Review titled Very good practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2023
The doctor I saw when I visited the surgery listened, explained clearly and in depth and was totally professional.
Visited June 2023
Review titled Thorpewood Medical Group
Replied on 14 June 2023
Thank you for taking the time to leave such a positive review. Although it is not known which GP you saw, I will pass this on to all the staff. Thank you again. Kind regards Catriona Dack Acting Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by A.M. - Posted on 28 June 2023
I have been a patient at Thorpewood Medical Group for well over 15 years now. The Covid pandemic affected everyone deeply - from patients and their loved ones to all NHS staff. Lessons on all sides are being learned. After working for the Ambulance service for over 14 years I am more than aware of the pressures involved in working in an ever-stretched and under-funded NHS. Everyone feels it. The Lead Practitioner of Thorpewood has been my GP for a very long time now and has always been a thoroughly decent and good man. He is caring and compassionate, as well as being pragmatic and utterly professional. I've met with other GPs at the practice: for specific conditions, and I believe that all clinicians at Thorpewood would always want to aspire to the ethos embodied in the Lead Practitioner. My experience with the many staff on reception has always been positive. When they are approached with patience, clarity and common courtesy this will be rewarded in kind. Thank you.
Visited June 2023
Review titled Thorpewood Medical Group
Replied on 29 June 2023
Thank you for your positive feedback. I have passed your kind comments on to all staff at the practice and in particular our Lead GP. We are grateful that you have taken the time to leave a review. Kind regards Catriona Dack Acting Practice Manager
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Review titled Friendly and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 23 June 2023
Appointment was on time and all staff were helpful and friendly The appointment was carried out in a relaxed but efficient manner Overall a good experience
Visited June 2023
Review titled Thorpewood Medical Group
Replied on 26 June 2023
Thank you for leaving positive feedback for the surgery and staff. I am please that your overall experience was a good one. I will pass this on to all of the team. Kind regards Catriona Dack Acting Practice Manager
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Review titled Consistently awful service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Unable to contact them by telephone as they repeatedly switch the lines off - even in the case of a child being unwell under the age of 6 months which is appalling. I refuse to rely on them for anything other than my children's immunisations (both nurses involved in this have always been fantastic) and repeat prescriptions. The receptionist is rude and unhelpful and no one is capable of even giving details of how to make a complaint. The service is so poor that I have to rely on the walk-in centre whenever my 18 month and 3 year old are unwell. As a result if my frustrations and the lack of contact, I've decided to register elsewhere - not ideal but I cannot rely on a GP surgery where they simply switch the phones off and cannot deal with even the most basic of requests.
Visited March 2023
Review titled Thorpewood Medical Group
Replied on 14 June 2023
Thank you for taking the time to leave a review. Our phone lines are on between the hours of 0800-1830 Monday to Friday. Once there are 15 callers in the queue, the phone line will not let you join the queue and you will have to try again. Im sorry you feel that the service is poor and as a result have registered elsewhere. There is a section on our website, where you can make complaints, and we would ask you do this in order for the surgery to deal with any issues. Kind regards Catriona Dack Acting Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Sheila Chipperfield - Posted on 18 February 2023
The whole team here are so helpful and friendly but the doctors stand out. Having seen three different ones over the past few months, I have nothing but praise for them. They take time to listen and answer any questions that one has. One never feels rushed and leaves feeling so reassured. The receptionists always greet one with a smile and hearing of others experiences I count myself lucky to be a patient of this practice.
Visited February 2023
Review titled Thorpewood Medical Group
Replied on 22 March 2023
Thank you for taking the time to leave feedback. I have passed your comments on to the team. Positive reviews, such as this as a real morale booster for the staff-thank you. Kind regards Catriona Dack Acting Practice Manager
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Review titled Outstanding Performance Overall
Rated 4 stars out of 5
by John Robert Brand - Posted on 26 January 2023
After experiencing numerous problems recently I was seen by Dr Hampsheir who went out of his way to reassure me and arrange for me to have blood tests and scans promptly to rule out anything that might be considered to be serious. I was treated with efficiency and empathy and cannot fault the service that I received from him. After a follow up appointment everything concerning my results was explained in an easy to understand manner regarding my ongoing treatments and further investigations which are yet to be conducted. The receptionist that I spoke with to make further appointments was polite respectful and helpful explaining that she was understanding of my request . The only criticism I feel that I must make is the difficulty in making an appointment in the first instance whether trying to navigate the online portal or getting through to the practice on the phone but once this has been overcome the service is second to none. Everyone I have encountered at the practice seem to be doing the best that they can under extremely difficult circumstances and this is not something that I feel should go unmentioned. To say that I have never encountered problems in my 30 plus years with the practice would be a lie but that is not reflective of the service at this point in time. All surgeries are under pressure and come in for a lot of criticism for various reasons and I can only comment on my experiences and thank them for their service.
Visited January 2023
Review titled Thorpewood Medical Group
Replied on 22 March 2023
Mr Brand, Thank you for your kind comments about the surgery staff. These comments will be passed on. Your review and time is much appreciated. Kind regards Catriona Dack Acting Practice Manager