Boroughbury Medical Centre - Ratings and reviews
Reviews
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Review titled Nurses are spot on. Doctors n reception very sad
by Mr esphan Ahmed - Posted on 22 March 2024
Not happy. Asked for an appointment with diabetes nurse or community nurse. 3 appointment later still being passed from pillar to post. So far i have seen a local nurse a paramedic and a trainee diabetes nurse. I had a blood test for which i was told the doctor would call with results . I received a text to call and make appointment to speak to doctor on the day . Which I did and was told an appointment was available in 2 weeks time . I asked to speak to a doctor and was told you can 5 April 2024 today is 22nd March 2024. I have had 2 heart attack in past 30 days . My sugars are spiking like fireworks. And this has been the response of my gp . I could be dead and buried by 5 April mate I can call from otherside. Very hard to get past the receptionist they have the answer to all your issues. Need to train the reception staff. Very bad image for surgery...
Visited March 2024
Boroughbury Medical Centre has not yet replied.
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Review titled Amazing medical staff let down by reception
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2024
I attended the surgery for some tests, the medical staff were amazing and so caring and made me feel at ease. I received a call on Monday from the sister which I missed, but called after 10 am like I was asked to on the voicemail. I was told the nurse was busy but my message would be passed on for a call back. I waited all day and heard nothing. I'm beginning to wonder if my message was even passed on. Today I have called after 10 again and had the same dismissive receptionist again tell me I can get a call back on Thursday! This is appalling. I'm sick with worry, knowing I have results that need to be discussed and no one who can give them to me. When I said I had a hospital appointment on Thursday, I was told I'll have to call again tomorrow at 8. Such a poor service after experiencing amazing treatment. No one goes to the doctors feeling great and the lact of compassion from the people on the telephone is astonishing.
Visited February 2024
Review titled Boroughbury Medical Centre
Replied on 21 February 2024
Good morning Thank you for taking the time to provide feedback on your experience at Boroughbury Medical Centre I am sorry that your experience was not a good one. It would be very helpful if you would contact our Patient Services Manager, Stuart to discuss your experience as this will allow us to identify and address any training needs that are required for both individual and team colleagues. Best wishes
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Review titled Doctors great . Staff well
Rated 1 star out of 5
by Mr esphan Ahmed - Posted on 20 February 2024
After waiting for 47 min on phone before getting through. The staff attitude was 💩 could not care less. I was in extream pain. Had just got back after suffering a heart attack. I speak fluent English. But she either was too busy doing something else. For sure was not listening to me. The staff got don't give a dam attitude. I will be looking to leave soon. As for the doctors can not fault them. They probably the best in city.... If you thinking of joining this place... don't bother until they get better staff...receptionist talk to you as if they doing you a favour. And look down at you as if you should not be there... well good luck all.
Visited February 2024
Review titled Boroughbury Medical Centre
Replied on 21 February 2024
Good morning Mr Ahmed Thank you for taking the time to feedback on your experience at Boroughbury Medical Centre. I am very sorry that your experience was not a good one and I have passed your comments onto our Patient Services Manager and I understand that you have received a telephone call from Tracy. You comments and experience have been taken on board and will be addressed at the next Team Meeting and Training event. Kind regards
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Review titled excellent practice
Rated 5 stars out of 5
by MR MATTHEW COLLINS - Posted on 28 January 2024
on visiting this practice i found reception staff very courteous and helpful as regards medical staff they showed me the utmost respect and explained everything to me i would like to mention the call backs from the practice be they be from reception/nursing/or doctors to me as a patient they were all invaluable and showed how much the patient is the centre of the practice thank you again keep up the excellent standards
Visited January 2024
Review titled Boroughbury Medical Centre
Replied on 31 January 2024
Good morning Matthew Thank you for your kind comments and also for taking the time to provide feedback on your experience at Boroughbury Medical Centre. I have shared your comments with all of our teams. Kind regards BMC
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Review titled Efficient and friendly practice
Rated 5 stars out of 5
by Olga - Posted on 03 October 2023
Reception staff always very helpful. Clinical staff responsive and proactive, addressing concerns and dealing with them efficiently and appropriately. Can’t fault this Practice and would recommend without hesitation. Good job everyone.
Visited September 2023
Review titled Boroughbury Medical Centre
Replied on 21 February 2024
Good morning Olga. Thank you for taking the time to provide feedback on your experience at Boroughbury Medical Centre. Your kind and positive feedback is very welcome and I have shared with the Boroughbury Team. Best wishes
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Review titled Continuing Excellence
Rated 5 stars out of 5
by Paul McGregor - Posted on 31 May 2023
Nothing but praise for this surgery after 13 years registered. Pro-active in health care and good service when you need them . 5 star rating in my book.
Visited May 2023
Review titled Boroughbury Medical Centre
Replied on 02 June 2023
Dear Paul Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled Excellent practice
Rated 5 stars out of 5
by Elizabeth Anderson - Posted on 10 May 2023
Today my son had a medical episode within the surgery & I have to say, all members of staff( 5 to be precise)were amazing. Compassionate & very professional medically. Boroughbury Medical Centre have always been amazing with apointments/results/bloods/ infact everything we as a family have had. I just want to thank all the medical staff & receptionist for the professional ways & making you feel relaxed. outstanding surgery in my eyes.
Visited May 2023
Review titled Boroughbury Medical Centre
Replied on 11 May 2023
Dear Elizabeth Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled Continuing Excellent Practice
Rated 5 stars out of 5
by Paul McGregor - Posted on 30 May 2023
As always at Werrington and at Peterborough a prompt, efficient, thorough and confidence boosting service always restores faith in the NHS . When I moved from the area I stayed registered with them to access hard working staff , caring and thorough doctors and a pro-active approach to health care . I couldn’t ask for more really. Thoroughly recommend.
Visited May 2023
Review titled Boroughbury Medical Centre
Replied on 02 June 2023
Dear Paul Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled This is how surgeries should be
Rated 5 stars out of 5
by Michael Watling - Posted on 28 April 2023
To say that from the reception to the nurses and doctors I give a 5 star rating,caring,considerate throughout. With all the pressure put upon surgeries over the last couple of years Boroughby has stood fast in making sure the patients are their main priority.
Visited April 2023
Review titled Boroughbury Medical Centre
Replied on 11 May 2023
Dear Michael Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled Poor practices and poor practice
Rated 1 star out of 5
by Matthew F - Posted on 01 April 2023
1. Your reception staff are not medically trained. They should not triage patients whereby they then decide whether they should see a nurse practitioner or gp, neither should they be asking what the medical concerns are - medical data is sensitive data. 2. All other primary healthcare services are face to face - so why are your clinics not open face to face as they were prior to covid - this is causing extenuating pressure on 111, the Urgent Care clinic and accident and emergency 3. Results - positive test result and yet no gp phoned me since January - tried to raise complaint and instead a missed call from gp 4. Just poor service in general based on points 1 -3 It is about time gps actual do a full day's work and a full week's work rather than part time which is having a negative effect on patients
Visited March 2023
Review titled Boroughbury Medical Centre
Replied on 20 April 2023
Dear Matthew We would like to take this opportunity to thank you for your feedback and apologise if you feel our service has not met your requirements. We have clear policies and processes for all our staff to ensure that we get the right patient to to the right clinician at the right time. We provide face to face appointments based on clinical need . We are constantly reviewing our access and capacity model and working to address the challenges of health inequalities in our practice. We remain committed to providing high standards of care for our patients despite the challenges and constraints General Practice faces. If you would like to discuss this matter further please do not hesitate to contact the practice Management Team to discuss further. Once again, thank you for contacting Boroughbury Medical Centre and for providing your feedback. Boroughbury Medical Centre