Broom Lane Medical Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Pell - Posted on 09 March 2024
I obtained an appointment on-line within the next 3 days (my appointment was not urgent). The lady doctor I saw was extremely nice, showed great care and was very professional. I have been with the Practice for a great number of years and have always been completely satisfied
Visited March 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your feedback. We are very pleased to hear that you find so much about the surgery and our services meet with your approval.
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Review titled It was a horror
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
I’ve been calling the clinic for 2 straight days to book an appointment for my son. Been waiting in the queue’s starting 8am waiting for more than an hour then they said they will call back received a call at 9:30am just to tell me to call back again tomorrow at 8am because they are fully booked. Like is it really a clinic for the people in need? Operators just told me call 111 if it’s emergency. What a great way to start your day trying to get an appointment at 8am just to call you back to call again tomorrow
Visited March 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
We apologise if you feel our service has fallen below your standards. We provide appointments for children 12 years and under daily. If you feel it is an emergency you can inform the reception team and they will try to do what they can. The demand for appointments is very high at the moment and our clinical team have a limited number of appointments daily. We apologise if you feel we fell short on this occasion.
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Review titled Caring practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2024
Recent cholestrol tests were found to be high and after discussing the results with the doctor, she was very helpful in suggesting changing diets etc. The suggestions appear to have been successful so far. I am due to have another test very soon so fingers crossed the results will continue to be positive. I will try and see this doctor again if I need to. She is very informative and thorough in what she does. Thankyou.
Visited March 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.
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Review titled Great GP
Rated 5 stars out of 5
by J Haywood - Posted on 14 February 2024
The GP was excellent and very thorough with my child. Clear plan of action and next steps to find out what is going on with a long standing cough and general illness. Felt reassured and hopeful.
Visited February 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.
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Review titled Great Practice and Helpful Staff
Rated 5 stars out of 5
by Shehneel - Posted on 21 February 2024
Staff and doctors are brilliant. I telephoned in the morning and I was given an urgent appointment straight away to see a doctor. Doctors are very helpful and addressed all my concerns. Very happy with the practice and service provided to patients. Staff are great. I would recommend to everyone.
Visited February 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.
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Review titled Disgrace to the nhs
Rated 1 star out of 5
by Disgusted - Posted on 05 February 2024
Just been on hold for 15 mins trying to arrange my booster jab finally put in a queue of 6 eventually after 12 mins phone started to ring and ring and ring and ring after 8 mins of ringing I put down the phone either the staff are profoundly deaf or completely ignorant the practice is a disgrace and embarrassment to the nhs it needs a root and branch overhaul and a team that actually want to help goodness knows how much money has been spent why have phones or staff that will not answer a phone a full independent review of this so called medical centre is needed
Visited February 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
We apologise if you feel the service we provide in this area is below your standards. We have installed an new telephone system in keeping with requests from all patients. This entails a patient queuing system and a call back service. We received 100's of telephone calls every morning and we provide a full bank of care navigators to answer those calls. However demand can sometimes outweigh the resource. As patients can now access many ways to contact the surgery hopefully the telephone demand will reduce in time.
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Review titled Vaccinations
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
This was once a great surgery. My wife and I are to travel to the Far East on holiday, we’ve been messed about by the surgery that have stated they do not carry out holiday vaccinations anymore. We have had to pay £20 to a chemist for consultation as to what vaccines we require. They have told us we require 1 injection which we are eligible to have on the NHS. So we once again returned to this surgery that have repeatedly informed us they no longer have the staff to carry out this NHS service, this looks like we will now have to pay £37 each for the single injection. My neighbour has had numerous holiday vaccines from the the Stag surgery all free of charge on the NHS??? The receptionists have not advised us on where we can go to have this vaccine, just the fact that the surgery no longer carry out this service due to staff issues. I wonder if the new extension to the surgery has resulted in losing staff to pay for it? I have found the service from the surgery has depleted considerably over the years. The only way to get the correct service from the NHS is to move surgery!
Visited January 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
We apologise if you feel our service is lacking in this area. Over the past year, been in the middle of a large capital build and merged another practice into our site. During this time we have been lacking on space and facilities to offer our normal services. For this we apologise. Hopefully things will now start to get back on track as we have moved back into the new premises.
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 29 January 2024
How is it that if you can only book an appointment by phone on the day, when I start ringing on a Monday morning at 7.59 and get through at 8.0 am I receive a message saying all appointments for that day are taken.
Visited January 2024
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
We apologise if you feel our service is lacking in this area. Other patients brought this to our attention and we did find it was a fault in the new system. This has now been addressed. We apologise for this error. Hopefully you will not be able to speak to reception
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Arbina - Posted on 12 December 2023
Each time I visit the practice with my children when they are unwell the doctors always go above and beyond! They show care and empathy towards my children and reassure myself ! I know that my children and their wellbeing is in great hands . I can’t thank the doctors enough for all they do!
Visited December 2023
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.
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Review titled Excellent practice
Rated 5 stars out of 5
by Dorothy Gelder - Posted on 10 November 2023
Friendly, caring, explained things thoroughly and listened! Gave feedback on tests I had recently undergone Made sure I understood what was required of me! Not my regular doctor,-who is excellent-but very pleasant, friendly experience!
Visited November 2023
Review titled Broom Lane Medical Centre
Replied on 22 April 2024
Thank you for your comments. They will be fed back to the whole team. The surgery tries hard to provide a good service to all patients and it’s good to know this happens.