Trentside Medical Group - Ratings and reviews
Reviews
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Review titled No appoinments or service left.
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Unable to get an appointment for a checkup & getting no help as unable to call at the 2 specific slot times to try to get one. No advance appointments, no help offered, no alternative advice but to keep trying to get an appointment approved or get so ill the hospital will deal with it. Or you can try an appontment online but these appointments are released daily also. The NHS app won't know which doctor you need, so Trentside will cancel the appointment & ask you to make an appointment, but then not give you an appointment. Maybe this helps reduce pateint waiting times, but not their health
Visited April 2024
Trentside Medical Group has not yet replied.
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Review titled Call back tomorrow.
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Attempted to make an appointment for a routine/known health issue. Advised no appointments given outside of 8am or 1pm, (despite website stating otherwise). In April NHS contract changes for GPs 2023/24 outlined that this system is no longer permitted without providing patient further advise or referring to another provider/care offered. No other solutions given. No help provided except advised to complain. Thanks to S**** the receptionist.
Visited April 2024
Trentside Medical Group has not yet replied.
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Review titled Really bad unhelpful reception
Rated 1 star out of 5
by Adelina - Posted on 21 March 2024
Just called after 13:00, no more appointments. No help, no advice. Really ignorant people . I have something with my breast, hight temperature, and 3 weeks old baby. Don’t think that she even heard the ptoblem
Visited March 2024
Trentside Medical Group has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Karen McGuinness - Posted on 08 February 2024
Pop into Peacock Surgery, asked receptionist if needed a blood. She check records couldn't see anyyhing but said would pass to nurses yo check and would ring me back. She did this and arranged form for bloods. She was very professional and helpful.
Visited February 2024
Trentside Medical Group has not yet replied.
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Review titled Problems with repeat prescription requst
Rated 1 star out of 5
by Marion Goldfeather - Posted on 08 February 2024
Why is it taking 5 days for a repeat prescription request? Twice now my prescription hasn't been sent to the chemist (next door to the surgery) . I have asked what the problem is and been told and been give different reasons. I rely on my Meds but now having to put my request in earlier and earlier .
Visited January 2024
Trentside Medical Group has not yet replied.
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Review titled Very understanding .and helpful
Rated 5 stars out of 5
by Jayne Elliott - Posted on 24 January 2024
I phoned early morning I desperately needing an appointment. The receptionist was so kind and helpful. I can not Praise them enough..the Dr I seen was so nice and understanding thank you
Visited January 2024
Trentside Medical Group has not yet replied.
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Review titled Why does the website say they are accepting new patients?
Rated 1 star out of 5
by Joy - Posted on 19 December 2023
Following an asthma review appointment with a nurse having told her I had been coughing for a few weeks, she said if I still had it in a few weeks to see a doctor to rule out 'anything nasty going on'. I'm still coughing 2 months later, have lost my sense of taste and smell and have bad acid reflux (didn't get the chance to tell the receptionist these last two, once she'd told me there were no appointments after I'd spent another half an hour waiting to get through on the phone she didn't ask if I had any other symptoms causing me concern). My point is that if a surgery cannot accommodate existing patients why are they allowed to say they can take on new ones? I am desperately worried that there is something really wrong but they couldn't be less interested. Saying they know how difficult it is (how can they when they haven't asked for any information and aren't medically qualified) but they 'cannot give what they don't have' and that's it is disgraceful. They also said to try calling back at 2pm 'but it's unlikely we'll have anything'. You see adverts on TV saying not to carry worries about cancer around with you, to see your GP, but this is impossible. My dad died of lung cancer. I am scared and they don't care. If you're looking for a GP don't choose this one, they have enough already that they can't look after.
Visited December 2023
Trentside Medical Group has not yet replied.
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Review titled Appointment
Rated 4 stars out of 5
by Steve Epton - Posted on 10 November 2023
I needed to make an appointment after receiving a text message from the practice. I have now rang a total of 6 times throughout the day at non urgent times and have yet to be below waiting position 12. Looks as if I now have to visit the practice in order to make an appointment . Very disappointed .
Visited November 2023
Trentside Medical Group has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Been waiting for over 8 hours for pain killers 48 hours after surgery kept being told they could do nothing to help absolutely disgusting
Visited November 2023
Trentside Medical Group has not yet replied.
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Review titled Terrible response from receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
Went to get my prescription on Saturday only for the chemist to say it had not been ordered. Called doctors today and spoke to a very unpleasant woman who said it had not been ordered. When l protested it had she said there was a glitch last week and that some prescription requests were not picked up, When l asked if she could do it today she said l had to go to the doctors and manually request it. A joke as that was phased out years ago. When l asked could they do it urgently as it was morphine she just kept reciting what was ordered and when l asked did she think l was lying she just recited the same things again. I said l knew what was ordered and was more bothered that the morphine was not there and she put the phone down on me. Went to speak to the practice manager only to find that there are no managers there any more as they were all at Trentside, Surely there should be someone there that is of a managerial position to speak to. This does not help when you need morphine and it cannot be obtained without the prescription. I would have thought that after explaining what had happened transferring the records over to Trentside she would have said that it was their problem not that of the patient and that a contingency plan was in place for such problems. 43 years with this practice and l have never know it so bad. Getting an appointment is also a nightmare and yet l have had 9 messages and phone calls asking me to get my covid and flu jabs. Having spoken to family all have stated the attitude of one member of staff shows she is clearly in the wrong job!
Visited November 2023
Trentside Medical Group has not yet replied.