Parkside Medical Centre - Ratings and reviews
Reviews
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Review titled G.P. services in name only
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
For the past six weeks I had a severe sore throat condition that did not respond to over tge counter medication. Each week for six weeks I tried to get an appointment by telephoning the surgery. The telephone lines were usually engaged or if I got through, I was told all the appointments had gone and told me to call back at 8 am the next day. Primary care access at this surgery is almost impossible to obtain. I was somewhat amazed to read reviews in NHS Patient surveys ,stating over 80 per cent of yhis surveyed are happy with thd level of service. Perhaps I have been unlucky!!!!! I recently went to a routine dental appointment and was strongly advised to seek medical help as the dentist was concerned when she found a small lump in my throat. Parkside surgery have totally failed me in obtaining an appointment. A sad state of affairs for the NHS.
Visited April 2024
Parkside Medical Centre has not yet replied.
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Review titled Appalling service at reception
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
I had a distressing experience at Parkside Medical Centre on two occasions, where I was appallingly spoken to by the reception staff. Today's incident was particularly embarrassing as I was shouted at in front of a queue of people for simply stepping forward before being called across. The receptionist stood up and screamed at me, displaying completely inappropriate behavior. As someone who works as a manager in the health and social care sector I am fully aware of the strains and pressure surrounding us, this aside I would expect to see better patient empathy from the team, which unfortunately seems lacking. While the doctors are excellent, the overall experience is marred by the reception team. I believe the practice manager should address and improve this issue promptly, as the medical center is notorious for having subpar receptionists, Two other patients approached me outside, expressing concern about what they witnessed. I feel completely embarrassed and regret moving to this practice.
Visited February 2024
Parkside Medical Centre has not yet replied.
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Review titled Mrs
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
yesterday they called from the reception and said that some of the tests you did are bad. Then you think of the worst, you can't sleep at night, I cried, I got nervous. Today I went to the doctor with fear and she says that everything is fine, everything is normal, I don't know why she told you that, I understand how worried you were, but everything is fine. I went to the doctor with the greatest fear. It's the kind of women who work at the reception desk, that they tell a man like that and then they get nervous
Visited January 2024
Parkside Medical Centre has not yet replied.
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Review titled Reception staff blues
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
I found it necessary to visit Parkside Surgery to obtain information from my own medical record. I was greeted by a surley receptionist who had very poor interpersonal skills. I explained what I required and why. The receptionist was very dismissive and unhelpful. I realise the role of a G.P. receptionist is difficult and at times, stressful. But. The staff at Parkside fo themselves no favours by adopting a'defensive' get rid of the patient a.s.a.p. attitude. If I could, I would transfer to an alternative surgery with a more pro patient ethos.
Visited December 2023
Parkside Medical Centre has not yet replied.
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Review titled no competence
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Rang the GP over 100 times when answered receptionist wasn’t competent in prioritising patients, finally she was rude and refused to book an appointment because according to her the patient couldn’t speak English and needed a double appointment, when explained that the patient coming with his own translator the receptionist said we still need they translator, so it will be paid by NHS. When said that we will need to go to the hospital we been told that is up to us. Spent 2h with no results.
Visited December 2023
Parkside Medical Centre has not yet replied.
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Review titled Communication failure
Rated 1 star out of 5
by Fran - Posted on 29 November 2023
Had an appointment at surgical centre. Very poor mobility means I struggle to walk even short distances, but lack of appropriate signs meant I had to walk from one end of the building to the other 5 times. I was dropped by entrance to surgical depth. Sign said it was closed and access was by main surgery entrance. From there the depth I was attending was signposted, so I followed the signs, right to the back of the large building, where I discovered the only access was via stairs to the 1st floor. Back to reception to have to wait 10 mins to be seen and told I needed to use the lifts. Upstairs there are no signs to the department i required only a waiting area. Another patient agreed the signs were very misleading where they existed. So much anxiety could have been relieved by a simple paragraph in the appointment letter mentioning the access arrangements. Perhaps many people in the queue for reception could have had their queries answered by adequate signs, freeing up reception staff to answer phones, another issue I've had with this practice in the past.
Visited November 2023
Parkside Medical Centre has not yet replied.
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Review titled ignorant staff
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
cant get through at 8 or even after, it just says the line is busy and ends the call. doctor didnt listen to me qhen i told them i was already on antidepressants and just told me they would start me on them. didnt even check medical records. told then i was on 100mg alreadh and she prescribed me 50mg although i asked about increasing it. spoke to the receptionist a few days later and she said there was nothing anout increasing and she would put me through to the pharmacy to see what they could do. she ended up hanging up on me instead.
Visited November 2023
Parkside Medical Centre has not yet replied.
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Review titled No chance to get appointment.
Rated 1 star out of 5
by Rolandas Androncikas - Posted on 17 July 2023
Call over 100 times on repeat from 8am till 8:51am till i get answered, always busy line. When answered receptionist said no more appointments taken for Today. Call next day from 8am. Next day is same story. Not possible to get appointment inside surgery. Can see through window that reception is just too lazy for answer the phone.
Visited July 2023
Parkside Medical Centre has not yet replied.
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Review titled Booking Appointments not fit for purpose
Rated 1 star out of 5
by john Wheldon - Posted on 22 February 2023
You can only book an appointment on the day, despite been told you can on Systmonline, waste of money, spent 6 hours on the phone over 4 days when you get through all appointments taken.
Visited February 2023
Parkside Medical Centre has not yet replied.
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Review titled No competent
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
When you talk with doctors you expect answer but when you asking " doctor " how often you need change your dressing after operation them answer is " i dont have no idea call for doctor who did operation "what is this? So what for they sitting in gp if they dont know answer in simple question... how they study be doctor if simple person from street know more answer then doctor in this gp.
Visited February 2023
Parkside Medical Centre has not yet replied.